Ken Boualavong paid exceptional attention to detail during the leasing process as usual. The first inspection left me with expectations for great experiences with future service visits.

Errol

Great service and staff excellent. Always a pleasure to visit the Don Valley North Lexus.

Bought a used ct 200h from DVNL the consultant Oliver n Ian Fernandez were awesome. They were very friendly and extremely helpful. All requirements prior to delivery were met. The car looks great n runs great. Would highly recommend DVNL and sales consultant.

Just went in this week for my new Lexus's first oil change. From the moment I pulled up to the service entrance I was greeted efficiently and courteously .My service advisor, Arthur St.Bernard was kind, competent and courteous as he explained what would be done this visit.
Although I had been offered a complimentary meal voucher in the dealership's Cafe, I chose to wait in the comfortable lounge area with a delicious cup of vanilla coffee from the machine provided for the customers. In a short time, my car was ready to go, oil change completed ( no charge for the first one!) and gleaming and shiny both inside and out from the complimentary car wash. I drove away very happy.
This is my third Lexus and there is no going back for me car wise or dealership wise. From Jim in the leasing department, to Arthur in the service department and the myriad of dedicated employees behind the scenes, I know that I am in good hands. Thank you Don Valley North Lexus!!
Rina G

I wanted to thank Mr.Ophelders and his service staff at Don valley north lexus for treating me like family. I recently brought my vehicle in for service using an after market warranty. I was professionally dealt with and the part replaced. On my way home it seems the vehicle experienced another issue entirely independent of the previous reason for service.
Mr. Ophelders offered to tow the vehicle back to the dealership arranged a loaner vehicle and repaired the 2nd issue courteously with a cost effective solution.

Thank you Arthur and the Dvn family I will recommend to family and friends.

Dean

My dealer is very nice and responsibility, he gave me a best offer and detail introduction of the car, i finally get my dream car ! love lexus

Beautiful showroom, professional staff, lacking all models for test drive

This is the worst car buying experience in my life. I visited this dealership on an impulse as I really liked the Lexus hybrid ES300H. The staff was friendly. After just a couple of visits I bought it. A week later a friend who was also buying a Lexus asked me if I knew Lexus had advertised a $5000 discount on the car. No, I did not know about it. I could not believe my ears. Neither the salesman nor anyone else at the dealership had mentioned a word about their publicly advertised $5000 discount.

Yes, it was most careless of me not to check this out ahead of time. But in spite of my oversight, isn't it every ethical salesman's responsibility to fully inform the customers of their discount programs and anything else the customers may not know about. In all my previous car buying experiences, the first thing any salesman would tell me was all the discounts that were available to me as a customer. This sneaky salesman at the dealership sensed I was eager to buy and therefore deliberately hid that info from me. Not having that info, I made the worst possible deal at the dealership. Think about it, if they are bold enough to hide public info from you and hope you don't find out about it, imagine what else they might also hide from you.

This is one of the best dealerships to get your Lexus serviced. I know Lexus service manager Arthur will always get the car in and out on time. Really appreciate the great service and the warm smile!

My first experience with the Lexus staff, very courteous and knowledgeable especially Chadwick Law. I am pleased with my vehicle. Even though I live downtown I will be back for service.

Ken was beyond helpful when it came to trading in my car and finding a new one. My situation was unique but he helped out and stood by me to ensure that everything ran smoothly. Being an out of town buyer he made the purchase run smoothly with no hassle for myself. He took care of everything and anything I needed. He went out of his way numerous times to ensure that all of my questions were answered and my problems were solved. Ken is an asset to Don Valley, he was trustworthy, reliable and dependable. I would recommend him to anyone looking to buy / lease a Lexus. Thanks again.

I have just returned my IS 350 early, and leased the new 2015 IS 350. Jim was my salesperson, and I got the impression that he is being reasonable, and did everything he can to make my buying experience worthwhile. This is my 2nd time at Don Valley Lexus, and I think I will return to this dealership when I need another vehicle.

Judy Ma is my dealer，after I bought a car from her，there are some problems cannot be solved，her attitude is very poor and not helpful.

I recently purchased a Lexus ES300H from Don Valley North Lexus. George Tzamalis, sales consultant who is a cool guy treated me well in a good professional manner. Usually no one likes the car buying experience, however, it was unbelievably smooth car buying experience. No sales tactics and very straight forward. I'm very satisfied and will visit the dealer soon for the break-in check up.

I've had the pleasure of owning an IS 250 AWD F-SPORT from Sept 2014, but upgraded to the IS 250 AWD F-Sport in June 2015. The overall service from the very beginning has been exceptional, especially both Grace & Jim. Together, they have taken care of me completely, and have been incredibly accommodating. I'm pleased to say that we have become friends (not typical of other auto dealerships). Along with them, the staff overall is very welcoming & inviting, and has somewhat of a family-appeal. It sounds rather cheesy, but it's true. Kudos.

We had previously purchased a 2007 Lexus ES 350 from DVN Lexus and the sales associate was Stanley Cheng. We were very happy with the service from Stanley and from DVN Lexus. We recently purchased a 2015 Lexus ES 350 from DVN Lexus and the sales associates were Moses Dawson and Stanford Williams. Both Moses and Stanford were very pleasant and they provided excellent information about the Lexus line up. We negotiated the price during a Tuesday evening (for pricing there are excellent online resources) and took possession of the car two days later. The transaction was pleasant and straightforward. We also liked Randy in finance, who explained the line item contract figures and we completed the contract in 5 minutes. Lastly, we have been using the Lexus service department for 8 years and we are also very happy with Arthur in the service department.

I'm happy to recommend DVN Lexus.

I went to Don Valley North Lexus sometimes in mid-March. I was greeted by a cheerful receptionist who introduced me to one of their consultants, Brandon Cao. I told Brandon that I have IS350 and GS350 in my mind, but don't know which one suits me or whether I should choose one with F-sport.

Brandon patiently introduced the two cars to me, pointing out their differences. He also arranged test drive of these two cars for me. After I have made up my mind to buy GS350, but wondered whether to choose F-sport or one with luxury package. He didn't mind bringing me in and out of their cars depot to show me the cars. I am really impressed by his friendliness, patience and politeness. His professional manner in his job has met with my complete satisfaction and I have no hesitation in recommending Brandon Cao to anyone who looks for an experienced consultant.

At the end, I bought my GS350 with luxury package in two weeks' time. I am glad that I have chosen Don Valley North Lexus with a very pleasant experience.

Andy Nham, DVN Lexus Sale Rep, is very professional, knowledgeable and helpful. We were really enjoyed and satisfied with the process of purchasing our RX 350 recently. We will definitely recommend DVN Lexus to friends and relatives.
Best regards,
Nguyen Nguyen

Unfortunately this time your rating is FAIL!!!!!!
I make A call for service appointment at 10 minute before 11 o'clock in the morning. nobody pick the phone and I left message to call me back. (nobody call back) at 2 o'clock afternoon I have called again, nobody pick up at service and I left another voice message. ( I'm still waiting that somebody call me back). the next morning I have called and ask to speak to the service manager. well___________ the service manager pick up the the phone, apologize and told me that within 5 minute someone will call me to set an appointment.
I'm still waiting for that phone call. at that point I realize that my only hope to get service appointment is call the salesman who sold me the car. and that exactly what I did. called MANFRED KO explain the situation and ask for his help. within 5 minute i had an appointment scheduled. at least the sales guys cares about theirs costumers.
I drop my car the night before the appointment. the schedule was for oil change only, nothing else.
the call to inform me that the car is ready came at 5 o'clock. the whole day to perform oil change (half an hour job).
this is not the service I used to get from this dealership for the last 5 years. somebody need to check what going on there.

Yosef Sondak
416 565 9592

P.S
My occupation is "area manager" at dealership called VOS MOTORS so I'm very familiar with the service that costumer should get

This is my 2nd Lexus, I have no regret of being a loyal customer. The 2015 IS 250 provides all the great features. Best of all, Alex and Susan gave me the best advise and service.

Sales rep Susan Qiu was awesome and answered all my question and had my best interest in mind.

They are just top notch in every way. Keep up the good work, guys!

Walked into the dealership and the receptionist girl with long black hair seemed less than interested to help. We asked for a salesman, she halfheartedly looked around and said no one was available AND she did not know how long it would take. We walked around the dealership as she told us she would send us someone. We waited for 10 minutes and NO ONE CAME TO US. We walked passed the desk again as new people had walked in and right away a salesman came to assist them. The receptionist did not acknowledge us whats so ever even as she sat there looking at us - meaning she completely forgot about us. We left the dealership immediately.

I was very satisfied with my sale person Tony, he was professional, knowledgeable and easy to approach. I got my delivery on time and the works promised to be done on the car were done.

I will definitely recommend your services to my friends.

Thanks
Kamran

Between Andy's professionalism and helpful assistance in all of the questions we had, to Jay the manager's personal attention when needed, all in all this was an excellent experience. A professional dealership and I personally will be going back when I need cars in the future. Highly recommended and don't waste your time at anything offering less than this level of service.