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Lexus of Richmond Hill

11552 Yonge Street, Richmond Hill, ON
140 reviews
Business claimed Last updated: 17 days ago
About Lexus of Richmond Hill

Welcome to Lexus of Richmond Hill, a dealership selling used cars & new Lexus, committed to your complete satisfaction. From the personal touch of our staff to the stunning display of automotive excel Go to full description...

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Today: 9:00am - 9:00pm
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Lexus of Richmond Hill, Richmond Hill Reviews (140)

140 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By Chets2014 on Aug 17, 2014
Exceptional service!
We had a very positive experience in this dealership from the moment we walked in with the intent to purchase a new car. Ray Tsang is a very personable, helpful and knowledgable professional. He made our purchasing experience well informed and satisfying.

We are glad we took our business to Lexus of Richmond Hill and look forward to the same high quality service each and every time.
By non-member76928 on Jul 31, 2014
Excellent Customer Service
We bought an RX from LoRH and dealt with the Nadeer Rana. I must say that he is a true professional. What struck us the most was his demeanour and honesty...he made us feel comfortable from the offset. We were also very pleased with the professionalism of Fatemah Popal...very knowledgeable and efficient. The service department was efficient and courteous! I have dealt with enough dealers in my life... This is one I would buy another car from without hesitation...not only you get an excellent product plus you receive excellent customer service!

I recommend Lexus of Richmondhill wholeheartedly
By non-member76930 on Jul 19, 2014
Excellent service
Excellent service
By non-member76934 on Jul 03, 2014
Richmond Hill Lexus - 5 stars
Had nothing but a pleasant experience with Patrick Wong and the sales manager. They were courteous, and patient as we went back and forth, and worked out what I consider to be an exceptional deal on a brand new IS 350. I will be coming back!
By non-member76936 on Jul 01, 2014
Great People
I recently received a new car at this dealership I was approached by management to trade in my 2013 GS Lexus that had low mileage and was in great condition for a new 2014 model of the same car. The team was great, especially Gordon Linton who essentially made the deal with me made sure that I was happy with the exchange of vehicles. The salesman who wrapped up the deal Gregory was very kind to work with and assured me if there were any issues Lexus of Richmond Hill would deal with it promptly. I have dealt with this dealership for many years and have been very happy with the service and repect that I receive as a long term client. Any issues that may have happened were dealt with immediately and I would recommend them to all. I have personally owned five cars from a sports model to a large GS 430 to eventually the new GS 350 AWD and I have enjoyed all my cars and had no major
problems with any of them. All staff including the great girls at the front desk, Kali and Pat are lovely and when they greet you walking in they are always smiling and happy to see you. Great dealership and Great people make Lexus of Richmond Hill the place to buy your car.
By krakertom on Jun 14, 2014
bad dealership
Thumbs down!!!
I gave them an offer on the internet for high mileage suv, after a day they called me back on the 12th of june 2014 saying they have accepted it. I gave them my c.c. to hold the vehicle for me but when I went to the dealership the price was not what we had agreed on. When I asked them to honor the price the sales person brought in the guy sitting on the reception saying he was the manager. Lo and behold the way the “manager” spoke to me it was as if I was trying to get a free car from him or something. When I told him that he was getting a negative review from me he said “do what you have to do”, to me that means that they must be getting quite a few negative reviews. I didn’t want to create a show at the dealership but I if you choose to go there, do expect some drama at all times. This dealer is a scam!
Business must be really bad at the lexus of Richmond hill these days!
Comment by weinscanada on Jun 16, 2014
Thank you for your comments. We regret that you had a poor experience on your last visit and would like to discuss with you further in order to resolve this situation because customer satisfaction means a lot to us.
Please contact me if you wish to further discuss.
Dionne B - Social Media Coordinator
By non-member72597 on Jun 13, 2014
Kudos Richmond Hill Lexus!
My experience dealing the Vince Wong was excellent. Vince was patient, courteous and understanding throughout the process ensuring that all of my questions/concerns were addressed. He went the extra mile to have my vehicle ready as soon as possible eliminating the need for me to rent a car for a few days. My experience dealing with Lexus of Richmond Hill was great. The staff were all very friendly and welcoming. Thank you!
By vickiebank on Jun 07, 2014
Excellent service

By non-member72406 on Jun 01, 2014
Car service
Good service, staff very helpfull and friendly.
By non-member72405 on May 29, 2014
I recently bought a Lexus LX570 and just brought my car in for service as a sensor light was on. Armin in service did an amazing job and was extremely helpful. He was instrumental in getting my car fixed quickly and under warranty. In fact, the entire team at Lexus Richmond Hill did an amazing job from the reception to the rental staff to the courtesy car driver. I have told all of my friends about the phenomenal service. WOW! So glad I bought a Lexus!!!!

By non-member72407 on May 26, 2014
New Car Pick UP
My sales agent was Rolan Ivker. He did an excellent job of providing assistance during my purchase. I look forward to coming to Lexus of Richmond Hill for my servicing
Doug McIntyre
By non-member66850 on Jan 04, 2014
Lexus of Richmond hill
We recently purchased a 2010 lexus rx350 and
Highly recommend the dealership and our
Salesman. Very professional while taking
Care if all details from beginning to end
By non-member66847 on Dec 21, 2013
2014 IS 250
Great experience, Lexus of Richmond Hill, thanks for everything, Dillon Hu!
By non-member66547 on Dec 16, 2013
Lexus of Richmond Hill
Lexus of Richmond Hill is one of the best dealerships I had the pleasure to visit. Their service is simply impeccable. I have recently bought a Lexus RX from the dealership and the experience was very satisfying. I would like to say a special thanks to Anthony who is a sales representative with Lexus for his help and professionalism. He was eager to assist with any questions or concerns from the very beginning and I was very happy with his service and overall attitude.
Well done Lexus of Richmond Hill! I will surely recommend this dealership to all my friends...

- Nick
Comment by weinscanada on Jan 06, 2014
Thanks for this feedback. We're thrilled to know that our customers are receiving service that makes them happy, it means our hard work is paying off.
We appreciate you as a customer and love to serve you.
Thank you again,
Dionne Brown
Social Media Coordinator
By non-member66550 on Dec 13, 2013
Lexus of Richmond Hill
Friendly service, good attitude
By non-member65641 on Nov 21, 2013
Amazing service
I own my RX350 for 4 years and my services with Lexus of Richmond Hill are just AMAZING!!!
For few visits I tried Lexus downtown and all I got was disappointment and follow ups to the nonsense. Although much more convenient as I work downtown- I rather spend the extra time and get the "no brainer" - "no worries" and absolutely reliable service and appreciation attitude
It starts with the right speed and friendly response from the guest service desk- continues with great /talented service advisor (RONNIE LEONG) that keeps my car in good shape all seasons and ends with the team approach where everyone tries to help and add to my "EXCELLENT EXPERIENCE" . I bough my car at this location 4 years ago- but what brings me back there, is this wonderful team of service department . I went just for executive cleaning today and OMG - I got my car super shiny - brilliant work and all day had the convenience of the loaner car !!! I Highly recommend this place for service and auto advise. I am so impressed , I even asked to meet the manager today : Michael Lopez- he was of course on top of the game- keeping all this miracle "on check"
Thank you Lexus of RH!!!
By non-member65644 on Nov 13, 2013
Lexus IS 250 AWD 2014
I recently purchased my Lexus IS250 2014 AWD from Lexus of Richmond Hill dealership . I would like to thank Kevin Rahbari for excellent and courteous service that he provided. It was a pleasure to deal with Kevin R and I would recommended him to my friend and family.

By non-member64761 on Oct 30, 2013
bought a lexus es350! love the car and love the service!
By non-member64764 on Oct 25, 2013
Purchased an ES350 the week of Sept,31 and picked it u on Oct.9
My experience with Lexus todate has been wonderful. I love my new car ! Greg the salesman was a pleasure and totally professional. We hope to have a long relationship with Richmond Hill Lexus. THANK YOU.......Vinny Chibba
By zoran on Oct 25, 2013
Purchase of 2008 RX 400h
I would like Thank the salesperson ROLAND IVKER,of Richmond Hill,Lexus for his exceptional service and dedication to his customers.

He did everything possible for me, he explained, he was flawless in his procedures,he fulfilled everything that he said that he would do.

Over all an excellent performance, I am very happy and satisfied with my purchase and service.

I will refer him future clients.

Thank you Roland, from Zoran N.
By non-member64086 on Oct 15, 2013
Cery Good Experience
I recently purchased a preowned ES350 from LexusRH. The sales rep Rolan was very helpful. He was very knowledgable and tried very hard to give me a fair price. It was good knowing I was puchsing a vehicle from a dealer where I didn't feel like got ripped off. I felt good about my purchase price and felt confident i recieved a quality car.

I would reccomend this dealership to others.
Comment by weinscanada on Oct 16, 2013
Thank you so much for your honest comments. We are constantly striving to give our customers sales experiences like the one you had. We hope you're enjoying the vehicle and that you won't hesitate to let us know if there is anything we can help you with.

Dionne Brown
Social Media Coordinator
By non-member64056 on Oct 15, 2013
2014 Lexus RX350 @ Lexus of Richmond Hill
RX350 is a great vehicle, the experiences in dealing with the salesperson and the services received are fantastic. Very happy with what I've got.
By non-member64053 on Sep 04, 2013
Excellent Experience
I just got my RX350 last week and I would say that it's an excellent choice visiting Lexus Richmond Hill. I had an enjoyable experience with Vince Wong, who cares about customers and offers professional services.
By non-member61882 on Jul 23, 2013
Not a happy camper
Today I had my oil changed on my 2009 LS 460 the car was washed and the power washer took some of the paint off the front bumper. Thank You very much
Comment by weinscanada on Aug 19, 2013
Thanks for your feedback. We take great pride in the service we provide our customers. We would like the opportunity to turn this experience into a positive one for you.
Please contact me at the information below to discuss this further.
Dionne Brown
Social Media Coordinator
Lexus of Richmond Hill
By non-member61491 on Jul 20, 2013
Love my LEXUS
Just leased an RX350 and love this SUV. Dealt with Anthony who was very pleasant but still rather new to the business. Found out all the info we needed and arranged for me to drive this SUV for a day. He was ill the day of pick-up and had Vince deal with us who was very informative and a pleasure to deal with. Took SUV into service as issue with replying from my BB and they were very pleasant, courteous and helpful and had my SUV back in time for me to leave for a meeting. So far very happy!
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Welcome to Lexus of Richmond Hill, a dealership selling used cars & new Lexus, committed to your complete satisfaction. From the personal touch of our staff to the stunning display of automotive excellence & luxury, we look forward to showing you what Lexus luxury truly means.
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