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Lexus of Richmond Hill

11552 Yonge Street, Richmond Hill, ON
140 reviews
Business claimed Last updated: 15 days ago
About Lexus of Richmond Hill

Welcome to Lexus of Richmond Hill, a dealership selling used cars & new Lexus, committed to your complete satisfaction. From the personal touch of our staff to the stunning display of automotive excel Go to full description...

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Today: 9:00am - 9:00pm
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Lexus of Richmond Hill, Richmond Hill Reviews (140)

140 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By non-member60836 on Jun 22, 2013
my first oil change at rh lexsus
The dealership accomodated a very late afternoon request with a lot of nice I courtesy. Job was very nicely and fast, but the cleaning part was not done properly. The windsheild was cleaned with a dirty cloth and was stained with dirt. It took me some effort to clean it.
By non-member59338 on Jun 03, 2013
Good experience with RichmondHill Lexus
Just purchased an used car from Lexus Richmond Hill. Very happy with sales rep Vince Wong and senior financial rep Havid.

First time to purchase a car from Lexus dealer and got a good experience there.
By non-member58375 on Apr 29, 2013
Lexus Of Richmond Hill
Purchasing an RX350 from Lexus Of Richmond Hill recently was a very satisfying experience
By monkeybob on Apr 26, 2013
I would like to take a moment to advise anyone who reads this that the worst Lexus Dealership in all of Ontario is Lexus of Richmond Hill. Extremely rude customer service is their mantra. Please share, forward, tag and pass this note to anyone you may know. There is no excuse for horrible customer service and we would like to ensure that our loyal followers are aware that customer service is not their number one priority. If you are seeking a pre-owned or new Lexus I HIGHLY recommends Erin Park Lexus in Mississauga.
Comment by weinscanada on Apr 26, 2013

We're sorry to hear of your displeasure. If you would like to discuss the reasons for your dissatisfaction and come to a resolution, please give me a call at 416-722-2723.

We would like all of our customers to leave with a positive sales or service experience.

Dionne Brown
Social Media Coordinator
Lexus of Richmond Hill
By non-member57885 on Apr 22, 2013
Purchase a 2009 Lexus ES 350
I must say that Vince Wong the used car sales rep was very courteous and professional. My wife seems quite pleased with her car. This is the second car that we have purchased from Richmond Hill Lexus. It was a pleasure to do business with the used car sales manager and the rep. I think the manager's name was Chris. Not too sure.

Have fun guys .

Jewellan Gonsalves
By non-member56596 on Mar 09, 2013
Excellent reception, clean, hospital and well served customer lounge.
Quality and timely service.
Would be 5 star if they dried the car well after cleaning.
By non-member56595 on Mar 07, 2013
the problem is still haunting me.
4 test drives and a lot of time and money from both sides wasted, (car loaner, and time off from work) but to no resolution of the problem. Ronie Leung (your service adviser!!) , asks for more road tests and time and money waste on this simple problem. Sorry Ronie leung (Richmond hill service dept.) no more time I will waste on this. I go to Lexus Canada for help if same uselessness, I bare with it for 48 months and be a very unhappy Lexus customer.
By non-member56593 on Mar 02, 2013
a definite improvement from my last review
Thank you service dept. For listening and improving your service. This proves you are serious and care about providing great quality service to your guests. Please keep it up and go that extra mile to help and listen. Thanks very much.
By non-member53372 on Dec 29, 2012
Mehrdad Hamidi
Very pleasant experience. The transaction was handled very efficiently and I am very satisfied. I strongly recommend this dealership to whoever wants to have a Lexus. Thanks Guys. I am sure Richmond Hill Lexus will continue to provide this excellent service as long as I have my Lexus and deal with the dealership. I suggest we do this review on every visit to the dealership for service or otherwise and at the termination of the lease so the dealership will always know how they performed and are rated on every step of the way.
By non-member53084 on Dec 13, 2012
Always Excellent Service
Customer service is very hard to find these days but not at Lexus of Richmond Hill.
They care about customers and it shows and am 100 percent satisfied when ever I leave
with my vehicle.
By non-member51530 on Nov 16, 2012
Tommaso Tomassi
Brought the vehicle in for the first oil change since purchase and the service was excellent. I was told one hour for the service and a half an hour for a complimentary wash and the timeing was perfect. The facilities are spotless and I was made to feel very comfortable and welcome. Well done
By non-member51113 on Nov 08, 2012
Lexus of Richmond Hill
Excellent experience purchasing a 2013 GS Awd. Very professional, personal, attentive, courteous and open and transparent. Would recommend dealership to anyone looking for a Lexus.
By JPSmits on Oct 31, 2012
John Smits
Interesting buying experience.
By non-member50438 on Oct 22, 2012
Kevin - Salesperson
By non-member49980 on Sep 21, 2012
great service
By drmichael on Sep 20, 2012
Buying a used car is not always a pleasure- my experience at Richmond Hill Lexus changed that experience
I was in the market for a very specific second hand vehicle to replace one that was destroyed in an accident. I looked all over the GTA and spoke to many sales people- some of whom were helpful, some very helpful and one at Richmond Hill so helpful that I bought the car from him and he gave me the best service and support anyone could ever want- I would call them again for a used car- I am not yet in the league for a Lexus but if it came to that I would buy from them as well.
By non-member48598 on Sep 02, 2012
my first car in canada
fabuluous!!! Thank you Vince Benincasa. it's a great car. we drove 950km to baltimore last weekend and it felt really comfortable driving. it is just the best!
By sachadoma on Aug 14, 2012
Sacha Doma
My mother and I recently purchased a 2012 Lexus CT200h. The overall experience at this dealership was pleasant and the sales representative was very helpful. We purchased the vehicle on July 24th (Tuesday) and picked up the car on July 28th (Saturday). My only concern was an incentive campaign for an ipad was scheduled to commence on Friday, July 27th that was to last for the weekend. This information was not communicated to me or my mother. After the car was purchased, we learned about the incentive and approached the internet sales rep who set up our appointment to inquire about the eligibility for this campaign. We were advised that we would not qualify for the incentive.

To me, this seems a bit unreasonable considering if this information had been provided upfront, we would have delayed the purchased.

I work in a service industry and would not treat current or potential clients in this manner.

Thank you
Comment by weinscanada on Sep 14, 2012
Hi Sacha,

We're sorry for any inconvenience the timing of our promotion may have caused you. I've spoken with the General Manager about the situation and he would like for us to discuss a resolution.
Please call me this at the phone number below so we can speak further about this.
Thank you very much,
Dionne Brown
Social Media Coordinator
Lexus of Richmond Hill
By non-member46906 on Jul 21, 2012
Great service, 2nd Lexus in 3yrs.
I just purchased a 2010 RX350 (my second car in 3yrs) and I'm loving it. I was fortunate to have met Rod a few years back when I purchased my first Lexus and I'm very glad I did. Rod is not just a car salesman, he is a car consultant! He knows what I want and what I need, he won't just sell anyone anything......Give this man a raise!
Also, I can't leave out Kevin in service, a true gentleman, very informative and courteous. Keep up the good work!

By non-member46289 on Jul 12, 2012

By non-member46074 on Jul 04, 2012
Great Service in Lexus Richmond HIll
I have purchased 3 cars from Lexus Richmond Hill, 100% satisfied, both price and service.
By non-member45952 on Jun 27, 2012
Good experience
We purchased our first Lexus at Richmond Hill Lexus and we were left with a very good impression. The place is upscale, the people were nice and the service so far was outstanding.

I have no problem sending my friends over.
By non-member45468 on Jun 18, 2012
Nory Siberry
Great service - great car. Thanks Dillon - you are the perfect salesperson and it's been a pleasure working with you.
By non-member44789 on May 30, 2012
Outstanding Dealership
Oh yes. That was an outstanding dealership. The person who sold us the car was Vince, and he was outstanding with the service. I had trouble connecting my phone to the car. We tried everything and he was so helpful. In the end, my phone was the problem and that problem's been solved. He was an excellent sales person. I heard very good thing about that dealership. We went to look for hybrids at other dealerships like Honda, but the service was not comparable.

By non-member14484 on Nov 02, 2009
Great service. Would buy from them again anytime.
Great service. Would buy from them again anytime. Friendly, honest, and 1st class treatment.
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Welcome to Lexus of Richmond Hill, a dealership selling used cars & new Lexus, committed to your complete satisfaction. From the personal touch of our staff to the stunning display of automotive excellence & luxury, we look forward to showing you what Lexus luxury truly means.
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