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Royal Bank Financial Group

25 Milverton Dr, Mississauga, ON
1 reviews
Claim this business Last updated: Over a year ago
Listed in: Banking
About Royal Bank Financial Group

Working closely with you to bring together your banking, savings and borrowing needs. Go to full description...

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Royal Bank Financial Group, Mississauga Reviews (1)

1 review
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1 Star
By Green Primate on Nov 04, 2016
Customer service is too SLOW and staff are very inconsistent with what can be done by them and what cannot be done or how it is done. I am a business owner and have very little time. Often, when I come in there is always some additional step that needs to be done even though I've done the exact same thing prior and was either able to do it with no issues or given different set of instructions; there is no explanation that the policy has changed from the last time I did the transaction, it is just a flat out, I cannot do it because "xyz" and RBC does not do that, implying that I am a liar. There are two tellers (one is Patricia, I can't remember the other's name) who consistently provide proper and relatively quick service (who each deserve the two stars given). There is one lady who is always in a bad mood with a grumpy face, and is never able to do anything expect for withdraws or deposits claiming that RBC won't allow it, until I ask a different teller or the manager to complete the task because I've done it with those people previously with no issues. It's hard to believe any of them when they say can't do it or head office won't allow it when this happens. The same grumpy face person once called me to her station just to continue completing the rest of her task for the previous customer. Shouldn't she finish her work and call the next person in line once it's completed and she is actually available to see the next customer? I could clearly see all the paperwork and a lot of information from the previous customer, which should be kept confidential!? Despite the few tellers that are lovely to bank with, I will no longer bank with RBC; especially not at this branch. I consistently bank with three banks around this area for my business and some personal banking and I have never had any issues with any of the other banks, they are quick and are consistent with what is required so every time I come in I know exactly what I need to do first and not waste my limited time.
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