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Armour Van Lines

1120 Finch Ave West, 701, Toronto, ON
12 reviews
Business claimed Last updated: Over a year ago
Listed in: Movers
About Armour Van Lines

Armour Van Lines prides itself in outstanding and exceptional customer service as a part of our ongoing commitment to our customers. Our experienced professionals, and highly trained personnel will be there for you throughout every step of the move, assisting you with your every need. Go to full description...

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Today: 9:00am - 6:00pm
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Armour Van Lines, Toronto Reviews (12)

3.2
12 reviews
5 Star
6
4 Star
1
3 Star
0
2 Star
0
1 Star
5
By dianebisier49 on Jul 23, 2017
run as fast as you can
gave it a 1 stars cause there are no 0. do not do business with these guys. they are all crooks and liars and have no respect for any ones property. We have 10 month old furniture from Ashley when we moved. there was over $5000. in damages. They offered $500. to settle. Still 1 year later its not done. I asked for the cost of basic repairs still would not budge. Since I Watched CBC/Marketplace episode Jan 13/17 on utube I now know that they are the worst. There are 6 companies all affiliated that you MUST avoid: Atlantic Van Lines, Kingsway Van Lines, Trillium Van Lines, Canadian Moving System and Troy Transportation. They are all part of the same. they store your stuff all over the place. They do not have warehouses to keep your stuff. They lie about the weight of your belongings. Hold your stuff ransom if you do not pay what they inflate your move to be. Just run from them s fast as you can.
Comment by dianebisier49 on Jul 23, 2017
as well they could not give me a warehouse address where my move would be stored so that I could get my own independent insurance. That's because they none.
By non-member126043 on Mar 29, 2017
Good Customer service
I had great experience with Armour Van Lines. We moved from SF, USA to GTA, Ontario. Overall it was great experience and they responded to each and every calls / mails promptly. Initially I had few hiccups with dispatch team, however that did not bother me much as the Person with whom I was coordinating at Armour Van Lines ( Rick) made sure to keep me posted with the progress update and delivery schedule. I would definitely recommend them.
By conradjibb on Dec 28, 2016
Movers
This is by far the best moving company I have worked with to date, I’ve made many moves in my life time and this may have been the least stressful yet. I got a basic quote, called to ask a few questions and was immediately offered assistance with getting a more accurate quote for my move, they were the only company I spoke to that took the time to walk me through it! I am very pleased; the cost was very close to the quote with no unexpected charges at the end.
By ldunn on Dec 21, 2016
Movers were great
We recently moved from Moncton, NB to Ottawa, ON with Armour Van Lines. We were very impressed with the service from start to finish. After delivery took place, we did have a box missing, but Armour Van Lines located the box, delivered it and even offered small compensation for the hassle. I was very impressed. The price was very fair and storage was included for a few weeks. I would not hesitate to recommend or use them again.
By Maris on Nov 18, 2016
They lost 4 boxes - Don't use them
Everything was great until my boxes were delivered and 4 boxes were missing. Instead of taking care of this immediately and finding them I was told "Also are you sure that 4 boxes are missing? We don't have the same count. As you also noted some stickers fell off however the items arrived." and "Also have you opened everything already and checked everything?". I had taken pictures of everything and counted every box and I knew exactly what was missing.

2 months later they have still done nothing and they don't keep in contact with me, I have to keep asking them for an update. Terrible customer service as soon as something went wrong. Also they banged up my furniture and bike. They won't deliver your stuff until you pay so basically once you have paid there is nothing you can do.

They have lost my photographs and personal art and they don't seem to care to do anything about it.

By luludogood on Oct 24, 2016
Do NOT Hire Armour Van Lines
BAIT and SWITCH Pricing. Broke and Scratched EVERYTHING. Holds your things hostage.

Charged over $3,900 to move 2bd apt 3km. Quoted $649. Won't provide weight paperwork price is based on.

The angry men unloading the van literally THREW my belongings down the basement stairs. Scratched and broke every piece as if they had a 'wreck it' quota.

Do NOT hire them no matter what they quote. It is a lie.
Comment by Maris on Feb 15, 2017

I read your review of Armour Vanlines and just posted mine. I am sorry to hear that you had such a frustrating experience, I feel your pain. I too had a terrible experience and I continue to try to get them to find the boxes they lost.

I am writing to suggest that your write to the BBB, you can find the other Armour reviews at https://www.bbb.org/kitchener/business-reviews/moving-and-storage-company/armour-van-lines-in-north-york-on-1330297/reviews-and-complaints

I figure the more of us that share our experiences, the more people we prevent hiring their services. I am going to write to CBC Marketplace as well, they recently did a show on moving companies - too bad Armour wasn't one of them.

Lily infuriates me and although, I doubt that they will ever do right, I hope that some part of them realizes that they need to change their practices.
By gabrifor on Sep 28, 2016
Nightmare....
AAA: they belong also the company Canadian Moving System! Be Aware!

1 review, 19st Sept 2016: We was still waiting for our stuff after 21 days!! They are charging us 4 time more than quotation we hidden fees and no proof of charges, Stay away from them they will waste your time. 20 days sleeping on the floor without personal belongs!! unbelievable... They will charge you for something that you never talked about (150$ stairs fee for example)

Update 24Sept: Hello hello!! Guess what?? I received my stuff after one month (instead 5-10days) and everything was smashed and broken!! Computers, furniture, chairs, everything! Also DO NOT PROVIDE CREDIT CARD to them! They will charge anyway any amount that they want! They quote for 750 $ after we receive a request of 2400$ plus the deposit paid, after the charged 1500$ on my credit card cutting in half the weight of our stuff, and because was the maximum payable on my cc. Stay way from them, they will fraud you! They own three different company (another way to cheat you) and they will use a different name for manage the complain. Do not believe any word from them!
By emilydavy8 on Jun 09, 2016
Amazing Service!
I had an amazing experience with Armour Van Lines, the customer service was excellent and the staff were extremely helpful throughout the entire process. From the start, the staff were quick with their responses and eager to answer all of my questions. The entire move from Vancouver, BC to London, ON went very smoothly and the movers were very respectful and a pleasure to deal with! All my furniture and belongings reached me on time and with no damages. All in all, I am very happy to have chosen this company and would recommend them to everyone! Thank you to all the staff, you were great!
By non-member114426 on Jun 03, 2016
AVOID AT ALL COSTS
I signed up to use their service to move my home. They told me the delivery would take 5-10 business days. it has been over 3 weeks and I have not received my goods yet and they tell me the truck hasn't arrived yet and they can't do anything about it.
useless customer service.
AVOID AT ALL COSTS.
Comment by Maris on Feb 15, 2017
I suggest that your write to the BBB, you can find the other Armour reviews at https://www.bbb.org/kitchener/business-reviews/moving-and-storage-company/armour-van-lines-in-north-york-on-1330297/reviews-and-complaints

I figure the more of us that share our experiences, the more people we prevent hiring their services. I am going to write to CBC Marketplace as well, they recently did a show on moving companies - too bad Armour wasn't one of them.
By gregory48 on Apr 02, 2016
Move to Kitchener, ON
We just moved from Alberta back to Kitchener, ON (that's where i a originally from). I was very satisfied with the service and the price. But the reason why I am taking the time to write this review (usually I don't), is even though this company were delayed for delivery slot elevator they acknowledged the issues and addressed it and quickly resolved it. There were no arguments, no excuses and it was just simple professionalism. I am very happy with that as for me it is the responsibility that the company takes that's important.
Thanks to Maggie and Rick, they were so helpful.
By ahmetrani on Feb 17, 2016
LD MOVE
I recently hired Armour Van Lines for a cross country move and I was very happy with the service. I was able to arrange everything remotely as I currently live overseas, but there were no issues with that. The staff was very responsive and responded always and even after hours to assist us with this massive move. We moved a 4 bedroom home and 2 cars and everything went pretty smooth. I was only disappointed that the cars were a few days delayed but I understand as this was out of their control (third party). The move itself was very good, and my sales rep was amazing. Johnny and Steve who delivered my goods in Vancouver were great to deal with over the phone while trying to assist from overseas. Thank you for your help!
By lilygreen on Jan 22, 2016
Customer Service was Fantastic!
Great service from this company. I would like to thank the staff who did the pick up, Mark and Lou were amazing. Many thanks to the office staff who could always respond to my calls and emails. Great vibe from them and I am glad to report that i did not make a wrong choice by choosing them for my recent move from Chilliwack, BC to Mississauga, ON.

I would not hesitate to recommend them.

Additional business details

Email address: info@armourvanlines.com
Payment methods accepted: cash, visa, mastercard
Armour Van Lines prides itself in outstanding and exceptional customer service as a part of our ongoing commitment to our customers. Our experienced professionals, and highly trained personnel will be there for you throughout every step of the move, assisting you with your every need.
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