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Advantage Car & Truck Rentals

110 Jardin Drive, Suit#13, Vaughan, ON
1 reviews
Business claimed Last updated: Over a year ago
Listed in: Car Rentals
About Advantage Car & Truck Rentals

Advantage Car & Truck Rentals offers truck and car rentals in Toronto and in the Greater Toronto Area. Our discount car rental Toronto services are available at several locations throughout the GTA including downtown Toronto, Scarborough, Markham, Mississauga, North & East York, Woodbridge, Richmond Go to full description...

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647-345-4536
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Advantage Car & Truck Rentals, Vaughan Reviews (1)

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By patdowns on Jan 04, 2019
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I was unfortunate to have an accident with my rental car. My fault no argument there. Reported the loss to my own insurance company as vehicle would be considered a Temporary vehicle covered under my policy.
Got an estimate from the company that does the repairs for East Court Ford dealership approx. $2000 gave it in along with the claim number from my company and expected it would be settled between Advantage and them. Loss happened June 16th 2018.
DECEMBER 4th found that there was a charge of $4325.34 on my credit card. Thought at first my card had been compromised but on going into my emails found that Emily Jacobelli had processed the charge without advising us first or giving us a warning that it would be done.
We thought that the claim had been handled and closed a long time ago, this was nearly 6 months after it happened.
as we thought the card had been compromised we contacted the bank and advised them of this told them we disputed the payment. However, on reading the latent email realised what it was for and immediately called the bank back and told them not to dispute it and they closed out the contact and let it process normally.
The transaction number was 425912.
My insurance adjuster got in contact with Emily to discuss the claim and found out that there was an error made on the billing and that we should be reimbursed $448.14 Emily has refused to reimburse this to us as she said that they had to wait and see if the bank actually paid the bill. As yet still waiting now very impatiently.
Your method of handling claims is very suspect as it is easy for you to send out a bill along with the est of repairs to people who are not in the business and would not know whether they are being overcharged or not.
In this case the cover invoice showed Repairs $2207.12 Downtime 8 days $280.00 plus admin fee $150 for a total of $4325.34 my calculation on this is $2637.12
However my adjuster went over the actual figures in the repair est and came up with the proper amount.
But if she had not been involved we would have been further out of pocket. The handling of the claim and the time to have it settled is not in the least bit professional.
Plus the fact that they still have not returned the $448.14.
I was in the insurance business for 38 years and was a manager in the claims department. If one of my adjusters had treated a customer like this they would not have had a job for very long.

I would appreciate a reply from someone other than Emily to discuss this.

thank you

Pat Downs 416 291 3619 or 416 884 0745
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Additional business details

Email address: info@advantagecarrentals.com
Advantage Car & Truck Rentals offers truck and car rentals in Toronto and in the Greater Toronto Area. Our discount car rental Toronto services are available at several locations throughout the GTA including downtown Toronto, Scarborough, Markham, Mississauga, North & East York, Woodbridge, Richmond
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416-493-5250
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