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Exterior home repairs. Emergency roof repairs Flat / Shingled / Metal, Marley roof repair, Install new rubberized flat EPDM roofs, Repair leaky skylights, Replace old skylights w/ new ones, Repair / Install roofing Vents / Turbines, Chimney repair, basement leak repair & ALL MASONRY /Concrete work Go to full description...
Sam and Crew, Toronto Reviews (49)
I also passed his info to my sister in Ajax who did hers few weks after
We agreed with Sam of Sam and Crew Exteriors to remove the old roof and install a new roof on our home . It was agreed that he will install high quality of roof with metal valleys and HD grade shingles for which he provided the weblink for specifications. He also stated that these shingles have 4 layers of glue and will have 5 years warranty. The specifications referred mention that these shingles can withstands wind speeds of up to 210 km/hr. The new roof was installed by Sam in July 2016. In first week of May 2018 there was a wind storm in Toronto area of reported winds up to 160 km/hr. During this storm some shingles blew off our roof. We contacted Sam to come and have a look at the damage but he refused to come terming it as an act of God. When we told him that we reserve our right to challenge him in court he in fact made some racial comments ( like you sound like people off the boat) and said that judge will laugh at us if we went to the court. Following this we contacted various roofers to repair the damage, who said that this is a messy job with numerous problems with installation and we will have to replace the whole roof. We then contacted a qualified roof inspector to inspect the roof who gave us a report pointing out a number of installation discrepancies.
1 - Old roof is not completely removed.
2 - Three different types and colors of shingles are installed
3 - Metal valleys were not installed as agreed. To this Sam argued that closed valleys is a more modern way and in fact these are better. In fact these valleys improperly installed show caulking at shingles in attempt to prevent water ingress. Which is against the standard installation practice.
3 - The installation has several other deficiencies from the standard practice of recommended installation norms as pointed out in the report.
In conclusion according to the certified inspector :
THIS INSTALLATION IS ENTIRELY DEFICIENT AND COULD BE CLASSED AS FRAUDULENT.
Be careful in dealing with this company.
On the scheduled date he arrived at the house in the mid morning. He and his crew set to work and when done suggested some ways to combat the animal interference.
It speaks volumes, in my book, about a contractor's sense of customer service when he is quick to resolve a problem four years after the initial work had been completed.
We are very happy with Sam's professionalism in resolving this matter. We would not hesitate to recommend Sam and Crew to anyone in need of exterior work and in particular, roof work.
Everything they said is true. These guys gave us an honest assessment quickly and got the work done fast without taking every dime we have. This group has enough business and they're worried about a good reputation. Other contractors don't have enough business and they try to take all of people's money.
I recommend Sam and Crew hands down. They have another fan in me and my family. Thanks so much Sam!
The crew responded quickly and gave a professional assessment of the work needed to repair the damaged steps. He gave a very honest opinion on what work was required (replacing the treads) versus not having to (no need to replace the entire front steps and brick foundation). We were provided with a very reasonable quote. They were able to pencil us in right away, even though it was one of the coldest days of the week! The steps look beautiful and we trust it will hold against the nasty weather because the work is superb.
I would definitely hire Sam and Crew again if there's anything we could use them for in the future!
The guys did a splendid job. They were able to make the wall look great and I believe increase the value of our home. They didn't leave behind anything dangerous for my kids and they made the repairs quickly so my kids were outside playing again.