SmartStop Self Storage

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Did an event for charity and locker facility closed at 10pm. Unfair and wrongful. Management needs to have someone 24/7 in order to have someone answer the door/phone. What the purpose of a locker if no access after 10pm. Sad that this occurred.

Then I went on Tuesday to fix.. The smart lady Selena figured me. I got me extension kindly. I was an excellent person.

Dilini was a great help and went the extra mile to help complete the rental of the unit. We really appreciate her help. Thank you so much.

Delina is very helpful and she is always there for help . Overall my experience is very good and i appreciate the efforts . We have two office units in the building . She is very professional and soft spoken . Selina the new joinee she is also very professional. Thank you for your effort.

Really helpful staff! Clean storage unit and sometimes has promotions for 1 month free. They sell locks, and have all the necessary packaging. This ranges from cloth boxes, bubble wrap rolls, packing tape, tape gun dispenser, film elastic wrapping, and even mattress boxes. They sell locks and have different size boxes. They also have a box for you to put your television in. Check the Brewster (separate) website for discounts.

Been using this facility for several months now. It's very clean and well-lit. The staff are very warm. I like the security setup. You need a code to enter the lot and a code to enter the climate-controller building. You need a code to exit, as well. I was surprised that contents insurance was not optional, but it's a small price to pay to protect your property. I intend to continue using this facility long-term.

I recently visited to explore storage options and had a great experience! Dilini was exceptionally helpful—she greeted me with a warm, friendly attitude and took the time to answer all my questions thoroughly. Her professionalism and positive demeanor made the entire process smooth and pleasant. I truly appreciate the excellent customer service and would highly recommend this location to anyone looking for reliable storage solutions!

Wonderful experience from start to finsh. I rented a storage here and was super happy with the facility. Everthing was very clean and well mantained. All the staff that helped us were knowledgeable and very friendly. Dilini at the front desk was fantastic and walked me through everything. Thank you smart stop i would highly recommend.

Nick & Diliaci are very helpful and customer service is 10/10.
They always try to do the best for their customers.
Excellent service and highly recommended.

Dilini.. very nice customer service . Always smiles on your face . Prompt solution of any question we have . Really nice to have a business with you . Thanks a lot

I have a great experience at this location. Dilini helped us lot. She is so nice and provide good customer service.

Dilini was my service representative and she gave me great help after hours upgrading my unit with friendly professional knowledgeable service.

I had a fantastic experience storing my belongings at this facility. This facility is so clean and well maintained with easy access to my unit.staff of this facility really friendly and helpful specially the front desk girl Dilni & Simran ..Thank you

I had a fantastic experience when reserving my self-storage unit over the phone, special thanks to there customer service representative Ms.Dilini .She was very professional, patient, and incredibly helpful, answering all my questions and ensuring a smooth booking process in a friendly manner. Highly recommend, excellent customer service!

Smart Storage has been an incredible experience! The facility is clean, secure, and well-maintained. Aman, one of the employees, provided exceptional service—she was friendly, professional, and went above and beyond to answer all my questions. She made the process of selecting and renting a storage unit smooth and stress-free. Highly recommend this location for anyone in need of reliable storage solutions

Customer service help with a very smooth transaction

Dilini is a very good person. She gave me a good service. She was able to explain everything for me to understand. Has a good smile and good customer service.

Ms. Aman was very helpful and explained everything well. Very good service.

Quick and easy access to storage. Got a quote online and Aman helped me see tge storage unit and helped me regarding all formalities required.

Dilini made the process of renting out the unit easy. I have rented a unit from this place a couple of times and it is always a pleasant experience

Criminal company. When I started my lease, I was told that prices go up by “a fixed amount” once every 6 months. They did not mention that amount would be 50+%. I was not notified of the new price until well into the next month and the manager made himself unreachable until endless calls and about a month after he had first told me he was looking into this issue. They held my stuff hostage and continued to charge me while I was waiting for the manager to give me the time of day. How this isn’t criminal is beyond me. I’ll have a hard time renting storage units from any of these kinds of companies in the future. 0/5

We went today at smartstop self storage.
Dilini is very good. she helped us choosing the right space..provided right information.
Thanks Dilini...

I recently had the pleasure of interacting with Maninder at the SmartStop Storage on Brewster Rd, and I can't say enough good things about my experience! From the moment I walked in, Maninder's warm smile and friendly demeanor made me feel welcome.
Her politeness and professionalism truly stood out. She took the time to listen to my storage needs and answered all my questions with patience and clarity. It was evident that she genuinely cares about his customers and goes above and beyond to ensure they have a positive experience.
Maninder's ability to tackle the job at the front desk is commendable. She managed multiple tasks seamlessly while still providing personalized attention. Whether it was helping with paperwork or giving a thorough tour of the facility, she handled everything with efficiency and grace.
If you’re looking for exceptional customer service, I highly recommend visiting SmartStop Storage and asking for Maninder. Her friendly approach and expert knowledge make all the difference. Thank you, Maninder, for your outstanding service!

It’s been more than a year since i start using their storage at two different locations. From customer service to building layout everything is good but the only issue that i face sometimes is their timing. It would be great if they can make it accessible 24/7

Maninder from SmartStop Self Storage was absolutely amazing! She guided me through all the protocols with ease and made sure I understood how to use the facility. Her friendly and professional demeanor turned what could have been a stressful experience into a smooth and pleasant one. Highly recommend!

I recently had the pleasure of using Smart stop Self Storage location 8 brewster rd,
Brampton,ON L6T 5B7, and I must say, their customer service is exceptional. From the moment I walked in, I was greeted warmly by the staff (Simran) , who were friendly, professional, and eager to assist.
The process of renting a unit was seamless. The staff explained all the options available and helped me choose the right size for my needs. They patiently answered all my questions and made sure I understood the rental terms and pricing structure. What impressed me the most was their transparency—there were no hidden fees, and everything was clearly laid out.