Markham Acura

From the sales person to the financial manager to the actual sales manager of the dealership. I had drama with all three levels. Once the sale was finalized either of them couldnt have given a crap. I wish i went to any acura dealer except that one!

This is no other feedback than what you see most available on all the sites, the minimum here is half star if there was an option i would not give any stars. This is related to my recent horrible experience with Markham Acura for a new Acura MDX Car, never buy car from this group as they have all the bad business practices to lure customers, Ethics is way out of reach and nothing near to customer service you can expect from these guys, stay away is my honest advise... you are better off going somewhere else ...

Prior to entering a lease contract with Markham Acura, I informed them that I had an existing lease contract with Erin Mills Acura which would expire in October of 2013.

The dealership assured me of buying out the remaining 3 months of my existing lease with a 2009 TL both verbally and in writing. They then sneaked it into the contract as previous lease obligation. They took my 2008 TL 3 months early and I was made to incur the 3-month payments plus interest, and without the use of the TL.

I would not have entered the lease if they had not lied to me. The whole sales team and the finance manager are conducting business in a deceitful and unethical manner. The owner, while not directly involved in the deal was nevertheless condoning their behaviour by siding with his staff and refused my request to meet with himself and his staff. His explanation was that it was explained to me by his staff that I was to carry the previous obligation into the new lease. He didn't want his staff to be interrogated by me. (Can't imagine the joy and excitement I must be experiencing when I was explained that I will be paying for a car I don't get to drive and can't wait to sign the contract).

Just about the only thing that was explained to me was the benefits of buying extended warranty to protect unusual wear and tear. On numerous occasions, I was assured that Markham Acura was buying out the previous lease at no expense to me, it was not just a verbal but also a written commitment. I complained to Honda Canada and their response was they were not directly involved and not present at the sale and therefore cannot comment.

They , instead were asked to intervene and do the right thing to rein in the rouge dealership staff and maintain the level of competence and adhere to the code of ethics. Of that, they failed on all counts. They even disabled the online survey they sent after my initial complaints. I have followed the proper protocols of progressive complaints as per my lawyer's advice.

I then forwarded my complaints to OMVIC. The end result was that they closed the file when the owner refused to rectify the wrongs. While I appreciated the investigator's efforts, not enough common sense or discretionary sense was applied and basically saying that was the owner's account and that was that. (case closed, little why or background or circumstances)! The explanation I got was that the owner didn't want to talk further and the matter can't be pursued by OMVIC.

I had given them ample of opportunities to correct their unbecoming conducts, Basically, Honda/Acura has a good product, but their smugness place them into complacency and forget about the users, their customers.

I would have rated them a negative 5!

So, I finally saw this Acura CSX at this location. Test drove it, secured it with deposit.
I was told to bring insurance and the remaining parts today. Identified some issues when signing the agreement. Four days after signing the agreement, today is supposed to be the day for me to pick up this car.

This morning, got a call from Acura Markham. " Well, Our technician found a problem when doing the safety and emission test. and I need to talk about this with you. Your moonroof leak (or not being able to close tightly) issue was not safety related and you will have to pay 781.00 for the repair. The puddle of water in the trunk ... uhm.. I actually do not know why the water would be there. But don't worry, we will replace the lights for you. Tires will be replaced. Other than that, your car is ready to be picked up. If not, I can refund your deposit."

Well, the problems were not found by the Technicians. It was ME who identified those problems in the agreement.

Well, I have purchased the insurance, sold my old car, and prepared to finish the sales TODAY! But no! Because they do not believe that the puddle of water accumulated in the trunk area is the result of the leak or clotted from the moonroof. And it is not the safety issue!
I did not break it! I did not even have the car for one day!

Can someone tell me what is wrong with this?

And again, what service?

[updates to be continued] We will see what happens next.

I was very pleased with my experience to Markham Acura. I was reluctant to go back since I had a bad experience in the previous years when it was under the old ownership. I was lately interests d in buying the ILX. I came to this dealership because I had a poor experience at North Toronto Acura the one located at Steeles and Yonge, the sales person that I dealt with was extremely rude. At this dealership I was greeted right away and a receptionist found a sales person for us right away. Even if it was really close to closing on a Saturday the sales person helped us as if we had hours before closing. I really enjoyed my experience and will definitely come back in the future years and recommend this place to my friends.

AFTER A CHANGE IN OWNERSHIP EARLIER THIS YEAR, I HAVE NOTICED A VAST IMPROVEMENT IN MARKHAM ACURA. NOT JUST IN SERVICE AS I HAVE BEEN SERVICING MY ACURA'S THEIR FOR ALMOST 7YRS, BUT IN THE SALES DEPT AS WELL. A DEALERSHIP TO DO BUSINESS WITH.

I was very happy to start my shopping for a new MDX at Markham Acura. After i received my quote, a checked the pricing at Downtown and North Toronto, and they were all around the same.
The difference, and reason I went with Markham, was simple: great customer service. The salesperson took the time to walk me through the dealer, and introduced me to a service manager at time of delivery. I have, and will, recommend(ed) them to all my friends.
If you go there, ask for Kelvin the manager. Good guy.

Pamela Robinson