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Last updated: Over a year ago
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I did not even want to give half a star and this is why!:
The only things that this vendor provided were the two dance lessons included with the wedding contract and the initial consultation! When trying to pay for this venue, we hit some snags financially since I was in between jobs. I would call at least a week in advance to let her know if a payment would be delayed. (This only occurred twice) Even with the notice Starlina was very rude and not flexible at all. We tried to let that go, and we did. We did notice that she only seemed concerned after we paid. She was not friendly at all until she was paid in full. Then we wanted more dance lessons to show off. We forked out for those lessons too! When we realized our budget was getting out of hand we tried to reason with her. Now full disclosure here, yes in the venue contract it says no refunds. But here is our problem with that. We just let her know yesterday about our change in plans because of budget. Our wedding was not even going to be until October 2016 and we booked her in August of 2015. Well over a year in advance and we cancelled well in advance as well. She did not even want to do a refund even on the dance lessons, which no contract was ever signed saying we could not get our money back. (We only did 3 out of 10 lessons) What seemed so outrageous is that anytime we tried to schedule lessons, she was ALWAYS BOOKED!!! I would get off work at 5pm but we had our dances at 7:30pm. Then every time we talked to her or other customers it seemed she always had some kind of event going on almost all week! So we knew she had plenty of time to fill the day with another event and fill our unused lesson days with other people. The thing about all of this is that we were not even asking for all of it back, at the very least we only wanted half back. Plus, the 2 times I met her mother she would be rude to her in front of me. Be family and do what you do, but be professional in front of customers, no speaking down to your mother!
Now she is mad about the review on Wedding wire and disputed it. Good luck because I will just do this every where else! Oh and before she tries to say she offered to help us with the dance lesson money back, she only did so after I told her I would post a review and let people know our experience! (I have the email to prove it!)
The only things that this vendor provided were the two dance lessons included with the wedding contract and the initial consultation! When trying to pay for this venue, we hit some snags financially since I was in between jobs. I would call at least a week in advance to let her know if a payment would be delayed. (This only occurred twice) Even with the notice Starlina was very rude and not flexible at all. We tried to let that go, and we did. We did notice that she only seemed concerned after we paid. She was not friendly at all until she was paid in full. Then we wanted more dance lessons to show off. We forked out for those lessons too! When we realized our budget was getting out of hand we tried to reason with her. Now full disclosure here, yes in the venue contract it says no refunds. But here is our problem with that. We just let her know yesterday about our change in plans because of budget. Our wedding was not even going to be until October 2016 and we booked her in August of 2015. Well over a year in advance and we cancelled well in advance as well. She did not even want to do a refund even on the dance lessons, which no contract was ever signed saying we could not get our money back. (We only did 3 out of 10 lessons) What seemed so outrageous is that anytime we tried to schedule lessons, she was ALWAYS BOOKED!!! I would get off work at 5pm but we had our dances at 7:30pm. Then every time we talked to her or other customers it seemed she always had some kind of event going on almost all week! So we knew she had plenty of time to fill the day with another event and fill our unused lesson days with other people. The thing about all of this is that we were not even asking for all of it back, at the very least we only wanted half back. Plus, the 2 times I met her mother she would be rude to her in front of me. Be family and do what you do, but be professional in front of customers, no speaking down to your mother!
Now she is mad about the review on Wedding wire and disputed it. Good luck because I will just do this every where else! Oh and before she tries to say she offered to help us with the dance lesson money back, she only did so after I told her I would post a review and let people know our experience! (I have the email to prove it!)
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