VCA Canada Secord Animal Hospital

I have also had problems with the new call center but shared my concerns promptly and have not had to deal with them. Instead, I deal directly with the reception staff. I've taken my pets to Secord for 25 years and have been through the loss of several through that time. Dealing with Mark Teeger (now retired), and Mike Cormier, I've always found the most compassionate and professional care for my pets. I spoke with Rhonda a few weeks ago; when I needed advice about luring my cat from the ceiling vent. She called back, to be sure he was ok and we'd gotten him out. Most important I'm no longer a Secord client; I moved from Toronto, which precipitated the traumatized cat.
If you deal honestly and respectfully with people, they will usually respond in kind. Maybe those who complain about rudeness need to check the mirror.

Amazing, this place renewed my faith in the human race. Jane is the best vet I've ever come across and they actually care. Wish there were more businesses in the world that still held some values and integrity like secord.

I find the bad reviews are from those not aware of average animal care costs. I have 2 cats and a dog and have been going to Secord for about 4 years now. I've had numerous vets in the past and none have compared to the caring and compassionate staff at Secord. One time they even drove my parent's dog (that I was dog sitting) to the emergency vet clinic and didn't even charge me for the exam! They have always given me fair price quotes and they are very understanding of my student budget (sometimes even offering payment plans). If you are obvious about your love for your pet they will do everything they can to help you.

In our first visit to this clinic we paid seven hundred dollars towards x-rays and blood tests for our 3 year old cat who was experiencing occasional and repeated bile vomiting, but otherwise appeared extremely healthy . We were told by the Vet during the examination that these x-rays proved inconclusive and that the next step would be a much less expensive second set of x-rays within the next week, after changing his food (to a more expensive brand) to ensure his bowels were moving properly, even though we had stressed he was moving his bowels without difficulty to begin with. If this second set still proved inconclusive, the step after would be a one hundred and sixty dollar pancreas test (she was very dollar specific, which should have raised some eyebrows to being with, considering we had no compunction in dropping seven hundred dollars for one half hour of inconclusive tests to begin with). Despite the initial cost, this seemed like a very reasonable course of action.
The next day (less than 24 hours later) we were contacted by the receptionist who told my very distraught girlfriend that; the blood tests we're 'negative', was unable to specify what he was 'negative' for (didn't realize you could be 'negative' for a CBC), and that the next step would be a three hundred dollar barium scan, not the sixty dollar second set of x-rays the actual Vet had told us about. When I heard this I immediately called the clinic in order to book a consult with the actual Vet to ensure that this was indeed what was required, only to be told that our Vet wasn't even in the office that day. If the Vet was not in, where was the RECEPTIONIST getting her information from?
Now, I really have to ask why in the world would I put a beloved and ailing member of my family through a painful, stressful, and expensive, barium test on the word of some RECEPTIONIST when I have already been told the next , and certainly less painful, course of action by an actual Veterinarian is a simple second set of x-rays?? Never mind the fact that no one I spoke to was able to tell me what a barium test tells us that a second set of x-rays wouldn't. The rays were to ensure that his bowels were moving properly and the reason given for the much more expensive procedure was the same.
I recommend that if you do indeed choose to frequent the Secord Animal Hospital, you ensure that you are paying for the diagnosis of an expert, not the assumptions of someone being paid to answer phones. Our family will not be returning, and if i could give a rating of zero, I would.

This clinic goes above and beyond. They even call you on a Sunday to let you know how your pet is doing and if there is an emergency they will call you back anytime.Dr.s Michael Cormier and Mark Teeger are two of the most dedicated and amazing surgeons I have ever encountered. They literally rebuilt the insides of my pet. They performed surgery by using new techniques they invented. Researched over the internet to figure out what was happening and whateeded to be done and did a 3 hour surgery never perforned before. These are amazing vets and and an amazing clinic. You know your pet is in good hands when theyare with them.