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Body Shops
About CSN 427 Auto Collision.
At 427 Auto Collision, for over 46 years, we take great pride in our state-of-the-art, 79,000 square foot facility. From a comfortable customer lounge with free coffee and WiFi to our spotless, well lit production space, we make sure you and your vehicle are clean, comfortable and safe Go to full description...
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Phone numbers
Fax numbers
416-253-1692
Business hours
Today: 7:30am - 5:30pm
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CSN 427 Auto Collision., Toronto Reviews (32)
excellent job well done
The team from the time you walk in the door are very professional and accommodating.
Your appointment time holds true , not like other service providers. The facility is immaculate and represents true shop discipline.I had dealt with Justin and he was reassuring on the the outcome of the vehicle and meet the time lines as originally discussed, along with updating me throughout the process as he said he would.The process is turnkey, The Rental car is there upon arrival and car is inspected right away to provide costs and timeline of the repair.The tail end of the experience was the same, greet you at the front desk, review the repair of the car, explain warranty and you drive away Happy.
Thank you Justin for your care and professionalism throughout the process, also to all the players involved.
Fantastic job!
Fred Myles
Your appointment time holds true , not like other service providers. The facility is immaculate and represents true shop discipline.I had dealt with Justin and he was reassuring on the the outcome of the vehicle and meet the time lines as originally discussed, along with updating me throughout the process as he said he would.The process is turnkey, The Rental car is there upon arrival and car is inspected right away to provide costs and timeline of the repair.The tail end of the experience was the same, greet you at the front desk, review the repair of the car, explain warranty and you drive away Happy.
Thank you Justin for your care and professionalism throughout the process, also to all the players involved.
Fantastic job!
Fred Myles
I am quite impressed with the detailed work done on my Honda Odessey.
Work performed was excellent. Car returned clean and on time.
My second great experience with 427 Auto Collision
Neelam is a professional
My second great experience with 427 Auto Collision
Neelam is a professional
Sent my car to be repaired and it came back better than how I dropped it off. Not only did they repair the necessary, They also did a really great job cleaning it inside and out . Loved how they kept in contact giving me updates when needed. Would recommend them to anyone in the GTA.
We were referred to 427 through our Insurance co and they were professional, efficient and very good to work with.
The body work looks excellent.
The body work looks excellent.
427 Auto made my visit stress-free. They were efficient, friendly & knowledgeable about the process when I had questions. They also gave accurate timelines, which I greatly appreciate! Their overall service exceeded my expectations.
I brought my car for repair at 427 Auto Collision Centre for minor fender bender.
Rick was awesome , very friendly and professional. I am very pleased with the job they have done and also my car was cleaned inside out, it looks like brand new.
Thank you Rick for all your help.
Iliana
Rick was awesome , very friendly and professional. I am very pleased with the job they have done and also my car was cleaned inside out, it looks like brand new.
Thank you Rick for all your help.
Iliana
great service and the staff is very nice. all in all my experience with 427 Auto Collision was fantastic
My CSR, Rick, was exceptional. He kept me informed, responded quickly to concerns, and made the whole process smooth and easy. The work done to my Mini Cooper was excellent and met all of my expectations. I would definitely recommend 427 Collision to anyone!
Well planned, timely manner and well communicated. Good experience with the CSR. Over all it was an excellent service.
This is my first time doing business with 427 Auto Collision and I must say I am thoroughly impressed!
Their kindness, thought and attention to detail was very much noticed - and appreciated!
A big, BIG thank you for holding my hand and walking me through what can often be a difficult and scary process.
With kindness and respect,
Yulia :)
Their kindness, thought and attention to detail was very much noticed - and appreciated!
A big, BIG thank you for holding my hand and walking me through what can often be a difficult and scary process.
With kindness and respect,
Yulia :)
I was very happy with the work and service that was done to my car. As well as the gentlemen Rick that looks after my repair. He was a true perfesional and was a gentlemen to work with. Please let Rick know how happy I am.
No one wants to land in an auto body shop post collision. However, the service I received from 427 Auto Collision was exemplary, professional, seamless, efficient, pleasant, accountable and generous. Couldn't ask for anything more! Thanks from the bottom of my heart Suzanna, Brandon & Frank.
Vanessa T.O.
Vanessa T.O.
Ran into a problem with them. I had talked to my insurance and they agreed to not charge deductible. When I went here, they looked at my insurance, and found that I had no deductible. Therefore, they thought it a good idea to offer me a rental, which I gladly accepted as I figured they had checked with my insurance first.
Boy was I wrong. I got a call a few days later that I had to return the car and it was not going to be covered. I got stuck with a $100+ bill. I didn't like Neelam's attitude when I asked for her to cover the rental bill and was met with sorry we can't do anything. Eventually, they gave $100 in gas cards as compensation, but that took some work to actually get that done.
Boy was I wrong. I got a call a few days later that I had to return the car and it was not going to be covered. I got stuck with a $100+ bill. I didn't like Neelam's attitude when I asked for her to cover the rental bill and was met with sorry we can't do anything. Eventually, they gave $100 in gas cards as compensation, but that took some work to actually get that done.
Hello Daniel, We are disappointed you would not take our call to discuss your review. As such, we would like to clarify what occurred. When your mother came to drop off her car for repairs she was offered a rental which she chose to take. We did assume you were not at fault and your insurance would cover the rental, we admit that was our mistake. Two days after your mother got into the rental, the rental company called her to advise her the insurance would not pay for her rental, she could choose to pay for it herself or return it. She chose to return it and paid for the balance on the spot. The next stop was to our office with you present to discuss this with our CSR. Your mother was distraught about this $100+tax invoice she paid and we sympathized. She admitted at that time she knew she had no rental coverage but assumed the shop was paying for it. The CSR felt terrible and advised that the Managers were not available but she would speak to them and call her the following day. As it was near Christmas and we understood this may bring her hardship, we approved a compensation of $100 in gas cards. We wished we could have refunded her but she had already paid the bill at the rental company without speaking to 427 Auto. Her CSR called her the following day and advised of the gift card compensation to which she was happy with and thanked us for the help. All this while her car was in the shop for repairs. Once the repairs were finished and she came to pick up her car with you, she was given the $100 compensation cards. We feel we acted promptly to rectify a situation both parties made assumptions on so we are disappointed on the review and that you would not take our call 2 months after this occurred.
Highly recommend this place. Had minor damage to my rear quarter panel. Car look like new without having to replace panel. Had my car back in 2 weeks ahead of schedule. My advisor, Adam was very professional and kept me updated on progress.
I have a black Infiniti QX50 and someone reversed into the back door on the driver side. my insurance company recommended me to go to 427 auto collision to get the vehicle fixed, the back door was a write off and they had to order one from Japan. Kimberly at 427 took pictures and handled the problem very well, they provided me with a rental for about 2 weeks and when I received a call from Kimberly she mentioned your car is ready for pick up, when I saw my car I could not believe that there any issue with it, it looked brand new again as it is a brand new 2016 model. Their customer service was amazing and very friendly. I would recommend anyone to go and experience it for themselves. Thanks to all the staff at 427 auto collision for taking care of me and my vehicle. All the best. Shirley
This is a great review Shirley but I'm sure 427collision may want your user name as it looks like your review is written by 427 Collision :) LOL maybe you should update your n49 user name :)
Jennifer
Listings Manager
n49.com
Jennifer
Listings Manager
n49.com
I have a mobility impairment and drive a dodge caravan converted van. This vehicle is vital to my independance and work. I was driving on QEW and a car side-swiped my van. I went to 427 Auto Collision.
NEELAM handled my service. From initial contact she was professional, knowledgeable and attended to details. Immediately she asked what I needed in a rental and advised me that given some of the damage the parts needed to be special ordered and would take a while to come in. I knew this was true because of the speciality items of the van which are not easily available. Neelam contacted my insurance, the other vehicle's insurance. She arranged rental with ENTERPRISE VEHICLE RENTALS who ensured that I could be accommodated in an appropriate vehicle. Neelam kept in regular phone contact to update me on the parts, time-lines and ensure that I was managing the rental. She followed up with e-mails.
REPAIR: excellent with parts, repairs, re-paint. Bonus was car was cleaned inside and out.
Thank you NEELAM and 427 for the quality repair. It was worth waiting for the parts. Doris M.
NEELAM handled my service. From initial contact she was professional, knowledgeable and attended to details. Immediately she asked what I needed in a rental and advised me that given some of the damage the parts needed to be special ordered and would take a while to come in. I knew this was true because of the speciality items of the van which are not easily available. Neelam contacted my insurance, the other vehicle's insurance. She arranged rental with ENTERPRISE VEHICLE RENTALS who ensured that I could be accommodated in an appropriate vehicle. Neelam kept in regular phone contact to update me on the parts, time-lines and ensure that I was managing the rental. She followed up with e-mails.
REPAIR: excellent with parts, repairs, re-paint. Bonus was car was cleaned inside and out.
Thank you NEELAM and 427 for the quality repair. It was worth waiting for the parts. Doris M.
They said they'd fix all my dents & buff out the rest of my car & touch up any scratches......but when I picked up my car the biggest dent was still there, and they forgot to buff the car & touch up the scratches - now they wanted more $ to fix the remaining dent & said it's a body-work job after all for that dent......so why were they not straight with me at first since they're supposed to know what they are doing, instead of saying they'd do it all for price A & now want price B to finish the job? I'll have the last dent fixed somewhere else! I'd never use them again nor recommend them!
Thank you for your posting, unfortunately it does not provide any information that we could follow up with and therefore unable to locate your experience. If you wish to discuss this further please do not hesitate to contact Violetta at 416-259-6344 ext 230 or email violetta@427auto.com.
I can't believe that the technician would let my van go through the door with the bumper still having a visible crack they charged my insurance over $900 for painting my bumper. They tried to blame it on the cold weather. I told them that the bumper was cracked and I wanted it replaced. But no they just wanted to repair it. It only cost $299 for a new bumper. Not mention it took 1 week to repair 1 bumper wouldn't want to see how long it would take to paint the whole van. The cost of the rental for 5-6 more days and the labour for somebody to paint it again could of paid for 3-4 bumpers. Lol
Thank you for your review Denis. After looking into your file we have concluded on the following. Your insurance company had a 5 day delay in approving your claim for various reasons. This particular company also supplies parts for their policy holders and had a delay in shipping as your back-ordered bumper was back ordered as well. Once all the parts arrived and approvals were in place the repair itself only lasted 3 days. In regards to the $299 bumper, we are unsure where you received such a price as the retail listing on your bumper is $549+hst. We wish you luck in the future. Thank you
***Update****
Hello Denis, Thank you for you recent visit to our shop to have another repair done on your vehicle. We are glad you decided to choose our facility for repairs in September 2015 even though your initial visit review seems to be negative. You expressed this time around you were very pleased and we are happy to hear that. Thank you for your support and we hope to see you again in the future.
***Update****
Hello Denis, Thank you for you recent visit to our shop to have another repair done on your vehicle. We are glad you decided to choose our facility for repairs in September 2015 even though your initial visit review seems to be negative. You expressed this time around you were very pleased and we are happy to hear that. Thank you for your support and we hope to see you again in the future.
From my initial call, handled by the extremely Professional receptionist, Suzanne, to the return on site of my rental car and recovery of my meticulously repaired car handled by Matt, I couldn't have asked for better service!
Bravo! Very Well Done. Thank You! Rob F.
Bravo! Very Well Done. Thank You! Rob F.
427 Auto Collision
They did a spectacular job on fixing and repainting my car 5/5
Great and Professional Customer Service 5/5
I WILL and would recommend this place to anyone.
08 Acura TLS
They did a spectacular job on fixing and repainting my car 5/5
Great and Professional Customer Service 5/5
I WILL and would recommend this place to anyone.
08 Acura TLS
I picked up my car last Friday and had to hurry off without adequately acknowledging the outstanding work done on my car, (2009 Honda Accord). Not only was the repair work excellent, the interior of the car was immaculate. Thank you for the incomparable workmanship.
Gloria Gallogley
Gloria Gallogley
This excellent business did a first-rate job on my car , kept to the time schedule and had the vehicle ready when promised. Every aspect of my dealing there was handled professionally and politely both on the phone and in the actual shop.
At pick- up I found that the car had also been washed and vacuumed thoroughly ! Most impressive and thoughtful ...
Really , this is a business that is 'taking care of business' in the best way.
Pat
At pick- up I found that the car had also been washed and vacuumed thoroughly ! Most impressive and thoughtful ...
Really , this is a business that is 'taking care of business' in the best way.
Pat
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Additional business details
Email address:
info@427auto.com
Payment methods accepted:
cash, visa, mastercard, american express, debit card
427 Auto Collision has been committed to excellence in quality and service for over 46 years. Our mission is to constantly improve the level of customer service by listening and understanding the customers needs. We are determined to provide a positive work environment for our team of industry specialists and encourage individual growth and contribution. We are approved by all insurance companies, approved by 18 local dealers and Factory Certified by 10 manufactures. All Factory warrenties are maintained.