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CabinetMania.com

822 Ridge Road, Suite A-2, Munster, IN
44 reviews
Claim this business Last updated: 6 months ago
822 Ridge Road, Suite A-2
Munster, IN, 46321, US

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CabinetMania.com, Munster Reviews (44)

4.4
44 reviews
5 Star
37
4 Star
1
3 Star
0
2 Star
1
1 Star
5
By mcn4044 on Aug 16, 2017
absolutely HORRENDOUS
I would give this place negative 5 stars if I could. Never in my entire life have I had such an awful experience from any retailer of any capacity. My mom placed an order for a bathroom vanity at the very beginning of June. We found this vanity on Sears.com, after having a very difficult time finding a vanity that fit our needs. We got an email saying that it would be coming from Cabinet Mania, ok sure no problem. Cabinet Mania said they would send us an email when it shipped.

An entire month went by with no emails from Cabinet Mania, so my mom decided to call and email. It took another week and a half before she ever heard back from anyone. They apologized for the inconvenience and were going to look into whatever the issue was. They said they'd send another email once our vanity shipped. Another two weeks go by, still no vanity or update.

My mom emails them again, asking what the hold up is, and also asking to just cancel the order because at that point it had been almost two months since the order was placed. Whoever she spoke to said they were "recruiting the help of more people to find out what the problem is and where the vanity is." No one seemed to know where the vanity was or if it had even been shipped!!!! My mom said again, just cancel the order.

Finally only about a week or so ago, we receive an email that says your vanity has been shipped. So a few days go by, and we click on the tracking number just to be sure it is actually in transit this time. Except the tracking number is "invalid" according to FedEx. So we call FedEx and they say they have nothing listed under our last name or under that specific tracking number. My mom proceeds to call Cabinet Mania and her credit card company and demand they cancel the order. At this point we are willing to spend double the money of the original vanity just so we don't have to keep dealing with this annoyance. Cabinet Mania then sends my mom an email right away saying "thank you for returning your order" etc. etc. (the order we never even received in the first place!!!)

A few days ago, we found a vanity at a local store that was perfect so we grabbed it before anyone else could. We come home to find a slip from FedEx saying that they tried to deliver the vanity from Cabinet Mania and sorry they missed us. Are you kidding me!???????

I will never in my life order anything from your joke of a business ever again. I've warned plenty of other people about this disaster as well. Your customer service is horrendous, your claim that you "ship free within 10 days on ALL orders" is completely fraudulent, and you wasted literally two months of our time. I bought a condo back in April and have been in the process of renovating it. I could have moved in well over a month ago but was waiting on this bathroom vanity that I thought would have been here by the end of June/early July. How is someone supposed to live in a one bathroom condo with no vanity!??! So because of this, I haven't been able to move in and have had to put plumbers and other PROFESSIONALS (unlike yourselves) on hold. It has been a complete and utter annoyance for myself and many others involved. Thank you so much Cabinet Mania. You guys rock!
By justinsmart on Aug 08, 2017
Awesome company!
I just purchased the Linen cabinets from cabinet mania and I couldnt be happier. Thanks to the staff with helping me out!
By cabinetmania on Jun 24, 2017
Stay AWAY
They are a total fraud. Very responsive before the order and nothing afterwards. I was suppose to get a refund for an order and they are completely ignoring me. Google cabinet mani and fraud and the real views will appear.
Comment by cabinetmania on Jun 24, 2017
Their credit rating was revoked...
https://www.bbb.org/northernindiana/business-reviews/kitchen-and-bath-design-and-remodeling/cabinet-mania-in-munster-in-90102103
By Lois on May 08, 2017
Worst company ever
Actually I'd give Cabinet Mania a zero rating. It took 5 months to get our kitchen cabinets. I tried almost everyday the last 3 months to contact them. They would not answer their phone or return any of my messages. I also left as many emails with no response. The only time I did get an email from them was 3 times when they said my order had shipped, Unfortunately the order had not shipped. I finally contacted the Better Business Bureau who helped me get my cabinets. If you are not in a hurry and don't mind there lack or no communication, this is your company.
By nicoleholister1978 on Mar 03, 2017
I'm an interior designer working on rehabbing properties with a very tight budget.
I'm an interior designer working on rehabbing properties with a very tight budget. Due to my knowledge of kitchen design, the website and cabinetry selections were very easy to navigate and I was easily able to select the various components needed to create a designer kitchen on a budget. I have received door samples in a timely manner and am very happy with their quality! I will definitely be using them as a valuable resource going forward for both rehab properties and personal clients.
By jessfrank1967 on Mar 02, 2017
We found Cabinet Mania through an online search.
We started at big box stores. Prices were high, service was lackluster. We found Cabinet Mania through an online search. The prices were better. The kitchen designer took our measurements and ran with it. She gave us a great design, under our budget, and made sure everything last detail was taken care of. I loved that the software allowed us to see a detailed vision of what the kitchen would look like. All I had to do was click a few buttons and our kitchen was on it's way!
By jessdoggybrown on Feb 11, 2017
We found the Cabinet Mania an online search. The prices were better.
We started at big box stores. Prices were high, service was lackluster. We found the Cabinet Mania an online search. The prices were better. The kitchen designer took our measurements and ran with it. She gave us a great design, under our budget, and made sure everything last detail was taken care of. I loved that the software allowed us to see a detailed vision of what the kitchen would look like. All I had to do was click a few buttons and our kitchen was on it's way!
By JaunnyMax on Feb 10, 2017
Bankrupt?
Placed order on Nov 4 2016 delayed because of Memorial day, Next delay was Christmas and waiting for a container, No response since then, emails unanswered along with no phone messages returned. BBB no longer lists this company in good standing
By markcymbo on Feb 02, 2017
Katherina, the kitchen designer was awesome.
Katherina, the kitchen designer was awesome. Her insight and ideas made for a simple process and the end result met all of my expectations. Jed's help with technical/assembly questions was invaluable. Joselyn in customer service always kept me up to date from placing the order to delivery and beyond. I highly recommend the RTA Store to anyone in the market for new cabinets.
By maryjohnshon1122 on Jan 21, 2017
This was a HUGE project for two do it yourselfers
I'd just like to take a moment to let you know how much I appreciated all the help you provided through the process. This was a HUGE project for two do it yourselfers. You made everything go smooth from design assistance to ordering to delivery in flawless AWESOME customer assistance. Your product truly is exceptional and i was quite worried doing something like this online. I PUT all cabinets together myself in one day. My husband and I DID all the work ourselves completely moving our kitchen to a totally dif. room. The wood quality and beauty of these cabinets have everyone that has seen them in awe and are in shock when we tell them that we did this ENTIRE project for under 7500.00. We could not have even gotten particle board cabinets from Home Depot for that price then alone reconstruct and build a whole new kitchen. I cannot say enough to show my gratitude. I never would have thought in my wildest dreams that a NEW KITCHEN was w/in reach till I found you guys online. THANK YOU THANK YOU THANK YOU! - One Satisfied HAPPY California Family/Customer!
By chrisnick197898 on Jan 14, 2017
Cabinet Mania had the complete package we wanted!
Cabinet Mania had the complete package we wanted. The style, finish, quality and price was unmatched by any competitor. By purchasing online we hoped for a fair price and Cabinet Mania delivered on all criteria...Thank you for a great experience. We are very happy with our decision to purchase from Cabinet Mania.
By carldjohn1978 on Jan 13, 2017
I absolutely loved working with Jessica G..
I absolutely loved working with Jessica G.. She was there to answer all my questions and made me comfortable with the whole process. She assisted me with the design and pointed out what three other companies failed to tell me. I was blown away with her experience and knowledge of a functioning kitchen. Not only does it function but looks amazing. Thanks Jessica!
By spardy1089 on Jan 10, 2017
Sarah O' Neil the store manager was very responsive and supportive.
Sarah O' Neil the store manager was very responsive and supportive. He made us an offer we could not refuse (the discount) to place the order and then, because the samples had not arrived, reported he would hold the filling of the order until the samples arrived and we confirmed the Regency Ginger selection. As it turned out, the color was perfect! We have subsequently informed our middle boy of our purchase and the quality of your cabinets. (He helped us with the shipping unloading.) Earlier this year he had a baseboard hot water elbow fail and the subsequent flood of hot water destroyed his ground floor ceiling and walls with water damage. He was about to order cabinets to replace those destroyed by the water, and changed his mind after seeing our cabinets. He also worked with Casey and made his order yesterday. We also have one more kitchen in our extended family that will be renovated later this year or early next year, and your cabinets will be the center p oint of that project, too. Nice job, Sarah!!!!
By gh3181971 on Jan 09, 2017
Price and free design service Great
Price and free design service…Nicki the designer was the real reason i decided to go with your company. she went out of her way to make the most of our limited space. she was very attentive and quick to respond, without that service i may have decided on another product
By warrenfisher95 on Jan 06, 2017
Stephany O'Dell the manager was extremely helpful.
Stephany O'Dell the manager was extremely helpful. I had to reorder a few times and add/delete things. I was even able to get a better sale price when it went on sale in the middle of my order process. She was excellent!!
By debbyasus21 on Dec 29, 2016
Thank you Angela
After a lot of shopping and looking to remodel our out dated kitchen, I saw the Cabinet Mania on google. Went to the sites and my wife and I liked the looks and price of one of the types of cabinets that were listed. I started building my plan and laid everything out. I ordered the samples that we wanted to see and made our choice, that sample really helped out. I reached out to there design and work with them on what we wanted and the spaces we had and they helped me lay it all out and created a part list for the order.
Thank you Angela for helping us create an amazing kitchen on a budget! the site was intuitive enough that I was able to do most of the planning myself, but the design help definitely caught details that I missed and was a huge help!
By leeb45473 on Dec 27, 2016
The quality of the cabinets looked to be very good.
The quality of the cabinets looked to be very good. I received 3 different online cabinet bids. All were very close in price. The designer, Cabinet Mania was by far the best out of the 3 different companies. With free shipping & a sale discount, this was the best choice. Compared to other RTA options: Quality of cabinets - durability of finish on the aspen white shaker. Your sample price & return policy encouraged me to order a sample and see for myself. Also staff professionalism increased my confidence in the company...[Also] Have found staff, including but not limited to Andrew, to be prompt and knowledgeable when answering questions. It's reassuring, and one has a lot of questions when using RTA.
By fisherwarren548 on Dec 26, 2016
I received the cabinets today and I am simply thrilled at how beautiful they are!
I received the cabinets today and I am simply thrilled at how beautiful they are! The quality is superior and the color is perfect! I have not gone through all of the boxes yet, but I couldn't resist pulling a cabinet drawer out to take a peek. You have definitely exceeded my expectations with quality, service and extremely fast shipping! I am so happy that I found your store. I will let anyone that I know who is looking for cabinets to check you out.
By willyjessica7 on Dec 22, 2016
I have purchased a great kitchen from your company.
I have purchased a great kitchen from your company. I am very please with it and even MORE with the great customer service I had to seek repeatedly because of my contractor's lack of planning and consequent errors. Jocelyn and Nicole were wonderful! They listen to my needs, answered always very promptly and were generous with their time, trying to give me the best deal for the several little replacement pieces I needed... I will certainly recommend your company to my friends and family!
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