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Big City Windows And Doors Ottawa understand the importance of a householder’s need to know their windows and doors replacement adhere to a certain standard. That’s why Big City Windows Ottawa knows i Go to full description...
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Big City Windows and Doors, Ottawa Reviews (58)
In early May 2020, I noticed that my 4 garage door window casings were cracked. I advised BCW (by voice mail). My phone call was not returned, I called again on 19 May 2020. I was told that someone would get in contact with me, but no one did, and I called again. I provided the barcode as requested, and eventually, a repairman shows up in August 2020 to replace the casing with the wrong casings. BCW was going to reorder, I provided the barcode again and I received no information until I contacted BCW in early November 2020, naturally, BCW did not return my call, and I called again and eventually, at the end of November 2020, I was told that the part was back ordered. Eventually, a repairman showed up with 1 casing, all 4-window casings must be changed but the repairman only has 1 casing. BCW was to reorder and in early November 2021, I was told it would take 14 weeks to get the remaining window casing. In February 2022, I called BCW and called again and again, and eventually, a man called me and said someone would get back to me, since no one contacted me, my husband and I decided to visit the store on 3 March 2022 and it was clear that not only did BCW not get a date when the window casing will be replaced but also didn’t have any supplier and they didn’t even bother to follow up with the supplier that was supposed to make the window casing as per BCW phone call to me in November 2021. BCW answer is we will pay for the cost of the replacement of your garage window casings, but we are looking for a supplier, of course, it should be at BCW cost since I have a purchasing contract that clearly states, “Lifetime Transferable Warranty BCW agrees to repair or replace free of charge with zero deductible for any part found to be defective”. I kept my part of the agreement by paying the invoice upon completion, now that BCW has my money they are not willing to honour the warranty. BCW has shown me the number of emails sent to suppliers to try to get my window casing replacement and with all those emails have been unable to find a supplier, this clearly indicates that no supplier out there is interested. I asked for a refund of the cost of the garage door or a replacement door without windows this time, but they refused and the continuing concern that the winter cold or summer heat could make one of the glasses fall on a child or a car. I also contacted the BBB in order to get some assistance and BCW will not do anything regardless of my lifetime warrantee unless they can get a supplier to make my garage door window casing.
its my first windows replacement, did not know much about options and technical parameters, they explained it in very human being language without any sales pressure. delivery was on time. clean and professional job.
We are very pleased with having chosen Big City to complete this upgrade.
Thank you from J & JP Deslauriers
Thank you for doing such a good job.
16 Aug 20154
Thank's to Vadim, Stephan, and Igor.
Both Vadim and Steve are very professional and knowledgeable.
We will not hesitate to reffer Big City Windows to our friends or contact them for future needs.