Trade Secrets | Bramalea City Centre

Went to get my haircut, a girl named Kimberly gave me the worst cut I had ever had, my hair was choppy and uneven, she curled my hair at the end therefore I was unable to see the cut b4 leaving. when I washed my hair it was terrible therefore I called in and said I needed it fixed they said no problem you can come in and we will fix it for you. I went in on Saturday evening to get it fixed, she said there is no such thing as a bad cut and wouldn't own up to giving me a horrible cut, my cut is still horrible at the end of it she said I normally charge $45 but I will charge you $35 today. I said to her I am not paying for the cut and she said it's not a free service therefore I was arguing saying this is horrible customer service and at that point her two colleagues Imama Kitchlew and Allisha interrupted our conversation and started attacking me and said they are calling security. I said no problem call security. When security came all three started yelling at him and he said calm down I will talk to the customer first. Then all of a sudden Kimberly said she makes her own prices and now I will have to pay $75. Security said she can't do that. At the end of it I had to pay $45. I have never experienced such bad customer service. DON'T EVER GET YOUR HAIR CUT FROM THAT GIRL, SHE HAD NO IDEA WHAT SHE'S DOING. I DON'T KNOW HOW SHE BECAME A HAIR STYLIST

Do not get your eyebrows waxed or threaded here. I dedicated 90 days growing out my eyebrows and went in today to finally have them shaped. I expressed very clearly that I wanted to keep them thick. The lady repeated it back to me so I know there wasn't any communication issues. Well, she's thinned them... Dramatically. They're one third of the shape I came in with. What a waste of my time and money. I'm SO upset that I'll need to go through that whole process all over again. Spend the extra few dollars and go to Benefit's Brow Bar. Never again will I go here.

Absolutely enjoyed my visit at trade secrets. Customer Service was excellent. Thanks Imama KITCHLEW for your lovely service :)

I recently went to trade secrets and the ladies there was so helpful and generous. I'm definitely going there the next time, such kind people and definitely worth the money spent. The prices and deals are great aswell, I would recommend it to anyone definitely.

i have been to trade secret bramalea city many times and their employees provide very good customer service i have been attended by imama many times and she is always very kind and does amazing makeup!!!

I had a great customer experience at the bramalea location. The staff are always accommodating and friendly. They professionally advice on products with their personal and professional experience and are honest. They don't try to up sell, they advise on the product that would best suit your needs.