Budget Car & Truck Rental

Extremely bad & pathetic customer service. I was charged for a whole full day when I was 45 min late (not due to my own fault entirely as construction work was going on street and I had to wait for 15-20 min on every major intersection following to the store, which i explained to the guy at the counter). I ask them to charge me for an extra hour, if they have to charge. they refused. AVOID them if you can!!