Pep Boys

I am writing in regarding services that were supposed to be rendered to my vehicle on 03/08/2016.nI took my car into the District Heights, 6333 Marlboro Pike, Forestville, MD 20747 on 03/05/2016 @9:17am because my check engine light was on. I currently own a 2012 Hyundai Sonata. I was told that it would take about 3 hours for the services to be rendered. I called back to the store around 12:00pm to check the status to be informed that my car would need a knock sensor and that would have to be ordered because it was not something that Pep Boys carry in stock. I asked how much the part would be, how soon could be in the store and the total amount for labor. I was then placed on hold for 20minutes. I eventually hung the phone up and walked into the store around 1:30pm. nI was informed at that time that it was too late to order the part and have it delivered by Sunday or Monday. That it would be in on Tuesday. I asked if we could go ahead and order it and that I pay for the services. Which was done. nI dropped my car off at 7:30am prior to the shop opening and called back around 8:30am to make sure that they were in receipt of my car and where to locate the keys. nI called around 1:00pm to check the status and was told that car would be ready between 6:00pm-7:00pm. Which I informed them that that was cutting it close as I was due into work by 7:00pm. The young lady responded u201cokay.u201dnI arrived to the store to retrieve my car around 6:30pm and was met by a young lady who asked me my name and then proceeded to walk around as if she was looking for something for about 5minutes. I asked her what the issue was with me getting my key and she stated she had to find it. She didnu2019t know where my key was and walked away. nWhen she returned without the key I stated to her that a lock smith needed to be called and a replacement key made because I needed to leave for work. nI was then informed that it would take over an hour for a lock smith to get there. I told them I could call a lock smith via my road assurance and they could be there in 15 minutes. And magically the key appeared from behind the desk. I was handed the key and the clerk walked away.nI got into my vehicle only to find the check engine light was still on. I walked backed into the shop and was told by a shop tech that my car was not looked at and no one could say why. nI then demanded my money back. The manager on duty told me that I would have to come back the next day. Which I informed him that was unacceptable. That you all were paid way in advance for a service to be done, that was not done and no one had the decency to call me and say anything. nAfter about 30 minutes I was refunded my money. nAs a previous customer of this Pep Boys I can say that this was by far the worse experience ever. The customer service has never been exceptional but this was ridiculous. nI will not be returning.n