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Seneca Auto Body has grown into one of the most successful auto body shops in Missisauga. We have been repairing cars for more than twenty years . Seneca Auto Body's determination to deliver top-notch repairs to our customers remains constant. Go to full description...
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Seneca Auto Body, Mississauga Reviews (26)
My front bumper was painted by Seneca. They removed the bumper to paint it.
After Seneca did the job, the paint finish on the bumper was riddled with specks of dust and dirt in the paint and in the clear coat. Dirt specks caused by Seneca’s painting process. The dirt specks were quite visible to the eye and easily felt by hand. The bumper was also misaligned when put it back on. So I complained.
The owner said that his technician would “fix” the finish on the bumper by wet sanding bumper and polishing it. Unfortunately, the paint tech further damaged the bumper by sanding too hard and removing some of the clear coat and paint thereby exposing the white primer. He also scuffed other areas of the bumper. He tried to hide the damaged area by applying touch up paint - but the touch up paint came off the next day exposing the white primer.
I complained once again and the owner said he would fix it. I asked the owner how he would fix it and he told me he did not know because he knows nothing about auto body repair and painting - he just owns and manages the shop. WTF?
Based on the owner’s admission, the poor quality paint job, and the unsuccessful repair attempt, I told him I would not be returning….could not take the risk of further damage. I would rather pay another shop to do a proper, professional job and fix the problem.
Not the quality service and repair that I expected from an auto body shop who states on their website “High-quality Collision Repairs - Using the latest repair techniques and equipment for the auto body repair industry”.
The website also states “we will not let you down”. But they certainly did with me. I am disappointed and disillusioned. They did not offer to repaint the bumper or return a portion of the payment.
Interesting to note that the website states “We offer a lifetime warranty on all collision repairs” but this was never put in writing on my invoice.