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Seneca Auto Body has grown into one of the most successful auto body shops in Missisauga. We have been repairing cars for more than twenty years . Seneca Auto Body's determination to deliver top-notch repairs to our customers remains constant. Go to full description...
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Seneca Auto Body, Mississauga Reviews (30)
Dante & Lucy Ferri
My front bumper was painted by Seneca. They removed the bumper to paint it.
After Seneca did the job, the paint finish on the bumper was riddled with specks of dust and dirt in the paint and in the clear coat. Dirt specks caused by Seneca’s painting process. The dirt specks were quite visible to the eye and easily felt by hand. The bumper was also misaligned when put it back on. So I complained.
The owner said that his technician would “fix” the finish on the bumper by wet sanding bumper and polishing it. Unfortunately, the paint tech further damaged the bumper by sanding too hard and removing some of the clear coat and paint thereby exposing the white primer. He also scuffed other areas of the bumper. He tried to hide the damaged area by applying touch up paint - but the touch up paint came off the next day exposing the white primer.
I complained once again and the owner said he would fix it. I asked the owner how he would fix it and he told me he did not know because he knows nothing about auto body repair and painting - he just owns and manages the shop. WTF?
Based on the owner’s admission, the poor quality paint job, and the unsuccessful repair attempt, I told him I would not be returning….could not take the risk of further damage. I would rather pay another shop to do a proper, professional job and fix the problem.
Not the quality service and repair that I expected from an auto body shop who states on their website “High-quality Collision Repairs - Using the latest repair techniques and equipment for the auto body repair industry”.
The website also states “we will not let you down”. But they certainly did with me. I am disappointed and disillusioned. They did not offer to repaint the bumper or return a portion of the payment.
Interesting to note that the website states “We offer a lifetime warranty on all collision repairs” but this was never put in writing on my invoice.
Upon arrival, right away Mr. Robert asked one of his team members to take a look at the damaged mirror, and the replacement mirror that I brought with me. Within 15-20 minutes the work was professionally completed without any paint work being required, and it was all done for free to my surprise.
It feels really good to meet someone at an establishment that can serve a person they've never met before with honesty, and respect.
Thanks again, Robert
When we picked up the car we were really impressed about the level of professionalism, the quality and precision of the work done. We were treated very well by his staff, always helpful and friendly. The quality of work was impeccable and beyond our expectations. The door looks now as good as new! We want to thank the entire team for their efforts and for the job well done. We'll certainly visit Seneca Auto Body in case need it.
Several weeks after we got the car back I noticed a small unrelated piece of trim missing from the car. I took a photo of it, e-mailed it to Robert, and asked him to order it for me. When I went in to have it installed they did it right away and Robert refused payment.
Good shop. Even better owner.
Thank you for doing an excellent job on my car!
Seneca's service was exceptional and, while I hope we avoid future accidents, I will happily go back there again if I need to and I am pleased to recommend them and their service.
Exceptional service and excellent workmanship.
Robert Fluney is the proprietor of this long established family business in the heart of Port Credit, Mississauga. His support staff and repair crew all spoke very highly of him... and they were all also kind to me at the end of a very long and miserable day. Robert's support and calmness did much to ease my mind and nerves that night. And he made sure that I was okay before sending me home with one of his loaner cars... a very clean, reliable new car.
While his shop did not repair my car as the insurance appraiser deemed it a total loss, he continued to support me while I negotiated with the insurance company. This process was stressful and drawn out, but his most helpful advice and reassurances saw me through to a favourable outcome.
Thank you very much, Robert and team. I hope I never need your services again, but if I do, I know that both me and my car will be in very capable and trustworthy hands.
P.S. I did see the work on a few cars that were repaired and waiting to be picked up by their owners. I was very impressed. They all looked like new cars without even a hint of their previous damage.
I would definitely recommend it.
very professional and friendly staff.
Once again Thank you