Metroplex Roof and Fence

Received payment for the services we rendered and are now not making payment or answering our calls. In May of 2016, Wes, a salesman for Metroplex Roof and Fence contacted us to give a bid for replacement windows for one of their existing customers. In late July 2016 Wes contacted me and let me know that the customer was ready to purchase the windows. James met with Brad, the project manager, and they signed the contract and got a check for $8,739.25 which was half of the total of the job. The windows came in and were installed on September 8, 2016. The customer paid Metroplex Roof and Fence upfront for the total of the replacement windows. Despite that fact, upon completion of the job, no one would answer the phone. Neither Wes nor Brad work for the company any. James went up to the office in Corinth and spoke with George, the office manager, and Shea, the accounts payable person. At first they tried to deny knowing about the job and denied having ordered the windows. Then, upon showing them the deposit check (signed by Shea) and the signed contract they claimed they only could give us $2,000.00 that day and would give us the remaining $4,633.00 the following Friday. On Friday, September 16th, again no one would answer my phone calls. I blocked my number and I finally got Stephanie to answer the phone. She claimed everyone was "in a meeting." I requested to speak with Chuck Fairchild and she stated he was on a 5 week vacation in Mexico. Metroplex Roof and Fence was paid in full for services we delivered and have made every attempt to avoid paying us what is owed.

Metroplex Roof and Fence: Complete Incompetence. Deceptive, Unethical. The worst of it all they placed the WRONG shingles on our home and have refused to correct their mistakes
Started in June 2015 with initial assessment and meeting insurance agent with Jason. Got insurance approval and they agreed to do ALL work as noted by/paid by insurance.
Metroplex Roof and Fence absorbed our deductible and let us pick out shingles. They did not start work for weeks after they promised in part due to a lot of rain. They did come by to do a temporary patch to prevent further interior water damage.
Finally work began and permanent repairs were made after weeks of calls. They completed the back side of our roof by the time I arrived home; it was too dark to see. When I left next morning they were removing front but couldn't see new shingles yet because it was blocked by debris. When arrived home the roof was already done but husband noted immediately wrong shingles, nothing like chosen and specifically the ones we said CLEARLY did not want.
They had also removed a skylight that wasn't damaged and replaced with new, but correct type- tinted and brown trim. Then hadn't changed other three skylights needed. Jason acknowledged mistakes, said we'd talk about shingles after all work was completed. They then put on cheap white/silver skylight where we had 2 tinted, brown ones and still didn't replace large skylight that was leaking stating it had been ordered. Jason told George he got cheap skylights at Lowes just to get done.
We had already had trim replaced and painted on our own and waiting for gutters to be replaced. We removed gutters, not them. After multiple phone calls was told that Jason was setting everything up, now over two months into project. I request supervisor, George came, and reviewed entire home. Saw all incomplete work, including gutters which had been measured two weeks prior. Admitted skylights looked horrible and would be replaced. Noted all screens and interior water damaged ceilings. George acknowledged that contract clearly stated shingles and they were definitely the wrong shingles and no one had us verify them prior to putting on. He stated Nathan had been assigned now and would come talk with me and George would speak with his partner about the shingles.
I told him if they weren't going to give us fair compensation to keep the wrong shingles on(which now required us to repaint all the newly painted trim to try to match, still waiting to finish painting entire house because of them) then I wanted shingles replaced to match exactly what the contract says. One week later Nathan came did the same walk around, stated he would get on all of the unfinished projects. The gutter people showed up without notice and I was not home stating they were not only doing gutter that were covered by insurance but the gutter we had discussed on interior portion of home that had flooded. I told him that the discussion was hypothetical r/t cost and I did not want anything until they gave me an estimate on the additional costs.
When I got home there was gutter installed on the insured area and ALL of the other area I did not agree to- but I had no bill either. Was later told the roofing company was doing it "for free".
Weeks have now gone by (October 2015), no one has come to do any more work, screens are still off or damaged; back skylight broken, 2 are incorrect, no interior repair done.
The total for work NOT completed $3,630.14. The cost to have shingles removed and replaced $19,797.80.
We have paid them the majority of the initial bill while retaining around $7,000 until completion. I have called several times and told first they were going to get out here and then that they were discussing compensation for shingle mistake instead of replacing. Then they called to offer $1500 only for shingles color. My husband said that was not enough.
They haven't called for about 3 weeks and now when we called they stated they were not going to do any of the work unless we agreed to the $1500 offer to compensate us for our entire roof being roofed with an ugly, unacceptable shingle. I have told them that I am very sick and need the interior work completed immediately for health reasons and they have not returned any call or come out to do work.
We want the work completed immediately and fair compensation for those ugly shingles. They are 100% responsible, it would cost over $19,000 to remove and replace. They can pay a portion as compensation or they can put on the correct shingles for original payment. It is not our fault they made such a costly mistake and we should both be about 50% satisfied. I do not want to be billed for gutters I did not ask to have installed although I would consider paying a reduced fee to cover labor as I do think that gentleman did a very good job