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Across USA Moving & Storage

10480 Shady Trail, #100, Dallas, TX
20 reviews
Claim this business Last updated: Over a year ago

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Across USA Moving & Storage, Dallas Reviews (20)

4.8
20 reviews
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By arawlins on Feb 03, 2016
I DO Not Recommend AcrossUSA
Summary: I strongly advise against hiring AcrossUSA for your move. I ended up paying over double the initial quote, had multiple items lost/damaged, waited 21 days for my items without receiving any sort of update, and now cannot get the company to answer my calls or return voicemails/emails/claims. I will likely be forced to hire an attorney to collect the damages on household items broken during the move.

I decided to hire AcrossUSA due to an initial quote that came in lower than the national brand name moving companies could offer. I have moved 4 times with my current employer, always using the national brands in the past, with no issues. I had a one bedroom apartment worth of goods for shipping, so I figured that AcrossUSA could handle the job just as well as the previous moving companies I had used (Atlas, Mayflower, North American Van Lines). I was assured that the one bedroom move would be no big deal, and was quoted for a volume of just over 300 cu ft. I was happy with the price and reassurance of the salesperson, so I decided to go with AcrossUSA. After additional fees of pickup/drop-off shuttles, $280 in packing materials, and coming in at over 500 cu ft I ended up paying double the original estimate for my move with AcrossUSA. This is not including the items lost or damaged along the way.

As the shuttle truck pulled up to my apartment in Chicago, there was a mechanical issue and the truck sat stalled in front of my building. The two movers assigned for my pickup struggled to reach a manager or dispatcher for over an hour. Finally a manager was reached and another truck showed up over 2 hours later. Upon arrival, the second driver complained about having to park a ways down the street due to “the customer not reserving a space in front of the building for the truck”. I had a space reserved for the movers weeks in advance, however the first arriving AcrossUSA moving truck was stalled in the space. After an hour of struggling with paperwork, tablets, and number of cigarette breaks, my goods were packed and loaded in the second moving truck that arrived. What should have been a 2-3 hour job had turned into a 7 hour fiasco.

Following the pickup, I reached out to a representative in the office to request an update on the movement of my goods so that I could time my move from Chicago to Atlanta. What I received was an email with an operations manager copied stating that I would like a daily update on the location of my goods. While daily was probably a bit too frequent, I never received a single update regarding my goods from anyone with AcrossUSA. The most communication I received was after reaching out myself to inquire the status of my goods. The responses from the team were no more than “Yes the goods are still in Chicago”.

I had never used a moving company that could not provide a delivery window at the very least, so I figured that an update on the status of my shipment would be no problem. I should have foreseen this being an issue early on when asking about a delivery date and being told that “we are allowed 21 days for delivery by law” by one of the team members. It is interesting to note that my delivery arrived a perfect 21 days following pickup. I attribute this to the fact that AcrossUSA brokers out loads to various drivers/trucking companies (I can only assume with the latest possible delivery date attached). The fact that the loads are brokered out worried me initially. My lost item was located in the back of my contracted driver’s truck, and the driver contacted me following my move to tell me he had it. I will likely not be receiving this item until April. I will say dealing with the contracted delivery driver was the most pleasant part of my move with AcrossUSA due to his customer service at delivery and constant updates during the drive to destination. After scanning a few other reviews for AcrossUSA, it appears that others were not as lucky with their contracted delivery drivers.

I work for a Fortune 500 company that moves hundreds of employees per year. Somehow, AcrossUSA was on a list of “preferred movers” provided to me by a coworker. I will be having our HR group remove AcrossUSA from the list. This move was by far the most undesirable service I have ever experienced.
By reneehill390 on Jan 08, 2016
Thanks for giving us such a positive experience!
After hearing so many horror stories about moving companies in general, I was nervous using one! Across USA Moving took away all that fear. They were professional, courteous and hard working. Manny was a pleasure to deal with and was calm, patient, polite and flexible throughout our planning and our moving day. We’d use Across USA Moving again without hesitation. Thanks for giving us such a positive experience!
By paulnazareth93 on Dec 18, 2015
I continue to refer them to family and friends.
I have moved three times in 12 years with the same company. They were affordable and respectful then and are still today. The staff are very professional and always complete the job on time. I continue to refer them to family and friends.
By michellec4925 on Dec 14, 2015
Thank you Across USA for your help
I must say that the price for my move was a bit pricey, but they worked really well, and they were very professional. Thank you Across USA for your help, and hopefully in the future you will give me better price. Thanks.
By noamb50 on Dec 02, 2015
We will definitely recommend Across USA to all.
We found these guys on lines for a last-second out of state move. There were absolutely no issues or unfortunate surprises. The Movers showed up on time lead by Alex, wrapped everything really well and had my items delivered few days later to my new place in XX. We will definitely recommend Across USA to all.
By edwardb685 on Nov 12, 2015
Thanks for taking care of us.
I really must say I have no complaints about Across USA Moving. They really had us amazed by their incredible services. My husband and I were very worried about hiring movers to handle this BIG move but they took GREAT care of US!! TX to LA is a far distance and they did it well. Everything that they wrapped look like a huge ball of bubbles, they were so meticulous with the way that they wrapped and maneuvered our large pieces of our bedroom suite. Thanks for taking care of us.
By PhillipH on Nov 04, 2015
I did not have any reasons to complain
I heard about Across USA Moving from my uncle. So, I decided to use them for my own move. Now after relocating to Memphis, TN from Dallas, TX using Across USA Moving, I have to admit that I made the right choice. They were so good that I did not have to lift my fingers for once. Everything went as smooth as possible. David and his team delivered all my belongings before the allotted time and when I checked the inventory I did not have any reasons to complain. I am also happy with their price.
By karal92 on Oct 15, 2015
I impressed with your customer service
WOW, was I impressed with your customer service. This experience was a joy from start to end. Calling your office and speaking with your friendly staff, who offered to send someone over to review my home that day, were just a joy to deal with. The quote was bang on! And the movers, what a bunch of nice and hardworking guys. They really cared about making this experience stress free. We really appreciated having a moving company be so dedicated to our needs! Thank you again Across Usa Moving!
By jimmythomson945a on Oct 09, 2015
Fantastic job from Across USA Movers.
Fantastic job from Across USA Movers. On time, very fair price, great workers, in fact one unit had to be taken out of packaging to move through the doors. Many thanks. I'll use and recommend Across USA Moving every time.
By murrayb887 on Sep 16, 2015
Thank you for the great experience!
I was really pleased with our move. The movers showed up on time and got straight to work. It was a very hot day and both our locations had stairs for these guys to deal with but they just kept the pace and worked very hard. I was impressed with their commitment to our move. Thank you for the great experience!
By emmar663 on Sep 03, 2015
They provided an excellent service
These guys help me to move and they provided an excellent service. Really appreciate the professionalism and timely work. I recommend the company for all your moving needs.
By tommygiller on Aug 24, 2015
Thank you for such an easy move.
Across USA Team was superb! I was very happy with my move. Everything went very smoothly from start to finish. I really found that the movers were professional and treated my belonging with care. Thank you for such an easy move.
By addamiller71 on Aug 15, 2015
I would highly recommend them.
Across USA was hands down the best moving/delivery service I've ever used. The movers were extremely professional and were so easy to work with. They were very fast at getting back to me, arrived for pick up early, and even gave me a ride back to the drop off location. It makes a huge difference compared to most movers I've worked with who are unresponsive, rude and often overcharge. I would highly recommend them.
By stevanas973 on Aug 07, 2015
They delivered everything intact and on time!
This was my first significant move as I have always lived in the town where I was born. Moves were made with the assistance of friends. I received a job offer requiring a move from TX to TN. Daniel at the office gave me one of the best quotes and took the time to explain everything to me. Alex showed up with his crew as schedule to pick up our belongings. They were so conscientious and thorough they put me at ease.They delivered everything intact and on time! Thank you, I will definitely recommend your company to all!
By larryb129 on Jul 17, 2015
That is why I am impressed like anything.
My friend gave me their number when I asked him if he knows and good moving company. I called Across USA and talked with their sales rep. He was attentive and responsive to all my questions. He was smartly taking notes of my requirements and offered me an attractive deal. I took the offer immediately and assigned them for my move. But I was little worried about the move because the movers had to deal with some very old, vulnerable and sensitive stuffs. When they began, I realized that they would be able to move all my stuffs perfectly and they did not let me down. Movers were simply brilliant and they managed to execute the move without a single mistake and within the allotted time. That is why I am impressed like anything.
By lizam239 on Jul 10, 2015
I am definitely going to use their services in my future move.
Many huge thanks! I am writing this review today to tell everyone that Across USA team did a great job on our move. We were not disappointed in anyway with the service we received. We found the movers to be very professional and reliable. Alex and his crew showed up on time, they worked very efficiently, and their charges were exactly as per their quote - with no unpleasant surprises whatsoever. I am definitely going to use their services in my future move.
By sargep98 on Jul 06, 2015
I recommend them highly.
Great experience! I really liked the crew that came to my house they were so polite. On the pickup and the delivery, they were really great. The sales rep was very friendly and knew his job very well, very helpful on the phone. Across USA may not have the cheapest rates, but they have a very professional team and great services! I recommend them highly.
By lucythomas74 on Jun 30, 2015
We will use them again
We hired Across usa movers to move our spinet, it was a fairly straightforward move. But its still nice to have a company do a good job without dropping or tipping the piano over. We will use them again.
By clementgeorge270 on Jun 23, 2015
They definitely very professional and efficient
I hired Across USA because I read many good recommendation about their service and I decided, I will use their service as well. I contacted Sylvia their sales rep and she provided me with a very accurate estimate for my move. They not the cheapest one, but they definitely very professional and efficient. Thank you for a smooth and stress free move.
By gbob489 on Jun 18, 2015
Thank you again for excellent customer service along with representatives.
During what one may consider a trying time my rep was not only well qualified in his field, but gracious and helpful at all times. Made and kept all appointments on time or early. Without a doubt an employee to retain and promote. Next time a move is mentioned to me I will specify Across USA Moving. Thank you again for excellent customer service along with representatives.
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