Upper James Toyota

Well im a very unsatified customer...for the firsdt time ever i thought i would look into a toyota vehicle.....so on April the 4th i went to Upper James toyota looking to trade my Jeep Wrangler in for a brand new C-hr limited vehicle.....well i spent a few hours with the salesman who told me it would be four months before i would take delivery of this new vehicle........well to make a long story short it is now as of today 5 days short of the 4 months and i still dont even have a production date for my vehicle of choice......ive done so much research since that April day and im totally shocked at whats has transpired since.....first i was told that this particular vehicle was produced in North America which is totally Wrong...the C-hr for North America is produced in Turkey..toyotas European procuction Facility.........second i have now been told that even when i get a production date it will be another 3 months til i will actually get it delivered so now im looking at least 8 months from the date that i ordered.....and.....apparantley if it becomes too late for this years model to be produ aced for me i will have to get next years model which of course will cost me a lot more plus my trade in value of my vehicle i have now will change and my interest rate which i signed all the papers for will also change...i really have a feeling that my order was never really sent to toyota in the first place since i have not heard a thing for a while with no explanation at all at what the heck is going on........ok im done venting....i really dont know what to do next.

My driver seat is sinking again!I drive a 2017 Tacoma had the seat and heat fixed once before,and now happened again with only 44,000 km.warrenty is expired do I really need extended warranty with a Toyota!!!! These vehicles were the best at one time.A truck I can't drive far cuz the seat killing my back.

Didn't give me the vehicle with the options I ordered and then lied about it.
Had no idea how to fix problems I found with the vehicle and had to get it fixed somewhere else.
Got constant run around and poor service from them, would not recommend in any way!

I am writing this Review in regards of Mitch Sherman and other Salesman at Upper James Toyota and would like to say Mitch Sherman is a Dedicated and honest sincere Salesman and devoted to his Job Night or Day .. Mitch even goes out of his way to make sure the Customer always comes first no matter how small or trivial it is .. Mitch wants his Customers to keep coming back to Upper James Toyota and it shows .. if Mitch is unhappy with his Customer Mitch will go out of his way to make sure it's done right and with that in mind Mitch wants all his customers happy and done right the first time .. Mitch Sherman is an Asset and fits the Equation at Upper James Toyota .. if I buy a car .. Mitch Sherman is my Car Guy .. Dedicated Devoted Honest and Sincere and most of all makes you Drive away feeling like a Somebody cause you had the right Guy get the Car you wanted with that happy face as you have that Drive away feeling in that New Toyota ..
see Mitch Sherman today .. he's my Guy

replied to kijiji ad from upper james toyota : 2004 sienna for 3000$ , talked to someone in the used car department, was told the vehicle just came in and " let me check if its still available , i will call you back"
received a phone call 5 minutes later "yes the vehicle is still available not sure what the price is "
i informed the salesperson that the vehicle is advertised for 3000 $ on kijiji . Answer "let me check i will call you back"
after waiting for 15 minutes i reloaded the ad, and sure enough , price went up to 6500!!!
after some emails and and text messages with Bryson Hitchcock the answer basically was "sorry we made a mistake"
Long story short , if you really need to by a car at upper james toyota don't be surprised if they up the price as you are talking to them
me , i will avoid this dealership like the plague.

I bought a 2012 Highlander, 2 months later my wipers (front and back)don't wipe good anymore and their making streaks on the glass. So I called service and they told me they will replace it for me free on my first oil change, now finally when I go for the oil change at Upper James Toyota. And I told them about my wipers not wiping good and that their making streaks and after they changed the one wiper they charged me $17.83! And I thought it was free because it was a new car. Also if I were to buy a wiper at Walmart they would let me exchange or refund my purchase so much for good service when you spend $50.000 on a brand new Toyota Highlander.

After going to a number of dealesrs(Ford, Honda Hynd) and getting very little help to buy a new car I went to Toyota on up James.
the people bend over backwards to help me get a new car.
It was really fun and smooth and I drove off in a new car.
How easy is that

My husband and I were in the market for a used SUV and had visited quite a few dealerships. After a week of narrowing down our choices we decided to visit the Upper James Toyota Used Car Department and view their inventory of used SUVs. We were met outside by Jason Mladen who caught me off guard. I was prepared for the typical sales approach but he was very easy to talk to, courteous and genuinely friendly.

We spoke briefly about what our requirements were and he selected the vehicle that in his opinion best suited our needs. While out on our test drive, my husband and I agreed that his choice was perfect.

A few days later we picked up our new RAV4!! Our experience at this dealership was smooth and easy! We would definitely refer Jason Mladen and Upper James Toyota to our friends and family!!

Went there for an oil change and ended up with a $475 bill for a brake job on a 3 year old corolla with less than 5,000 kms. Independent mechanic said it was a money grab. Work was done that did not need to be done and the customer was told it had to be done.

Bad customer service. Brought my vehicle in 3 times and they told me the problem was fixed but my Corolla kept dying on me. The one good thing I can say is that the GM is the only person who seems to have a good head on his shoulders. He was very respectful towards my concerns but everyone else was very rude.

Definitely not a place to visit to purchase a new car! I first purchased a 2008 Matrix in 2007 and they over charged me for tinted windows (don't ever pay more than $499!!!) and they "increased" the price on my extended warranty plan! Was not a great deal!
Furthermore, my 2008 Matrix broke down on the highway almost causing a major accident! After having it towed in to the service department- I was informed "we can't reproduce the problem" (they even expected ME to pay for the rental car that they put me up in!). That same night of having my "problem-free" car returned to me- it broke down AGAIN! and I was almost involved in another accident. I brought it back to Upper James Service Department-they stated they fixed it, but the problems were still on-going! It wasn't until I brought it to another dealership that I discovered that Upper James did nothing to fix it and left my safety at risk! The General Manager needs a lesson or two in how to treat his customers! Two thumbs down!!! It's worth it, both financially and for safety reasons to visit another Toyota dealership!