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Look no further than Upper James Toyota for all your vehicle needs including Sales, Service, Parts. Upper James Toyota is a family-owned and operated Toyota retailer serving the Greater Hamilton area, Go to full description...
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Upper James Toyota, Hamilton Reviews (8)
Had no idea how to fix problems I found with the vehicle and had to get it fixed somewhere else.
Got constant run around and poor service from them, would not recommend in any way!
see Mitch Sherman today .. he's my Guy
received a phone call 5 minutes later "yes the vehicle is still available not sure what the price is "
i informed the salesperson that the vehicle is advertised for 3000 $ on kijiji . Answer "let me check i will call you back"
after waiting for 15 minutes i reloaded the ad, and sure enough , price went up to 6500!!!
after some emails and and text messages with Bryson Hitchcock the answer basically was "sorry we made a mistake"
Long story short , if you really need to by a car at upper james toyota don't be surprised if they up the price as you are talking to them
me , i will avoid this dealership like the plague.
Upper James Toyota is a family owned and operated dealership. For this reaons, I'm writing to you personally and encourage you to contact me, Ilya Pinassi, General Manager and VP Operations, through our switchboard at 905-387-9287. This will allow us to discuss your concern.
I don't know when you purchased your vehicle, but it is not uncommon for people to experience streaking from their blades shortly after the first frost. This is because many of us pull the blades up as we hurry to get our kids off to school or rush to work. Pulling the blades off the wikndshield before they've had a chance to warm can result in tearing.
If someone told you we would take care of replacement blades at no charge to you, I'm happy to honour that after we speak. As for WalMart, they don't exchange blades that have been on a vehicle and they are not family owned and operated. Your experience matters to me and to our team.
Please allow me to make things right and give me a ring.
Upper James Toyota
the people bend over backwards to help me get a new car.
It was really fun and smooth and I drove off in a new car.
How easy is that
I would be happy to review the repair order with you and our service manager to make sure the work that was called for on your vehicle was correct and needed. I'm the General Manager of Upper James Toyota, Ilya Pinassi. Call me at 905-387-9287.
Furthermore, my 2008 Matrix broke down on the highway almost causing a major accident! After having it towed in to the service department- I was informed "we can't reproduce the problem" (they even expected ME to pay for the rental car that they put me up in!). That same night of having my "problem-free" car returned to me- it broke down AGAIN! and I was almost involved in another accident. I brought it back to Upper James Service Department-they stated they fixed it, but the problems were still on-going! It wasn't until I brought it to another dealership that I discovered that Upper James did nothing to fix it and left my safety at risk! The General Manager needs a lesson or two in how to treat his customers! Two thumbs down!!! It's worth it, both financially and for safety reasons to visit another Toyota dealership!
I invite the individual who posted the review above to contact me directly so I may be better appraised of what happened. Let me make things right.
Upper James Toyota