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ToyotaTown

1065 Wharncliffe Rd. South, London, ON
15 reviews
Business claimed Last updated: Over a year ago
Listed in: Toyota Dealers
About ToyotaTown

At Toyotatown we address the unique needs of each of our clients with a level of detail and professionalism that is second to none. Go to full description...

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Today: 9:00am - 6:00pm
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ToyotaTown, London Reviews (15)

4.7
15 reviews
5 Star
12
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By AlongComesMary on Nov 14, 2016
I personally feel that Toyotatown is the best Toyota dealership in London! Toyotatown’s business model is designed to eliminate much of the hassle traditionally associated with car purchasing and servicing. It is very clean, organized, and competitively priced. We changed dealerships because of the quality service and the competitive pricing that Toyotatown offers. The service is always prompt and you can trust the technicians to provide the best care for your vehicle. On my most recent visit we were assigned to a Service Advisor named Mike Minarsky. He went above and beyond to provide the best advice and to ensure that we received the best service and pricing possible. He exceeded my expectations by helping me process a warranty claim with Michelin that was settled within a few days. Mike is a proud employee who takes his job very seriously and he is definitely an asset to his dealership and service team! I will definitely be buying my next car at Toyotatown!
By Azure Crane on Apr 17, 2015
My Fiancé and I recently had to replace our breaks and with all the expenses life is throwing at us at this stage in our lives money can be tight. The first time I called in Mike Minarsky from the service department explained to me what parts of my breaks needed to be replaced and educated me on each parts importance and potential cost, I told him I was on a bit of a budget and he told me to bring it in and he would have a look at give me all my options. He priced out Toyota parts, after market parts and gave me other temporary options just incase. Mike made sure that choosing the Toyota parts was MY decision and I never felt pressured, he worked with us on our budget and made sure that we were taken care of. I can truly say even though I was nervous about having to get work done on my car I felt like mike and Toyota made me feel like our loyalty was important to them and made me feel empowered to make my own decision whether I got my car fixed with them or not. Other people always have horror stories with other dealerships, but I can honestly say if you choose to do business with Toyota town you won’t be disappointed. Thanks Mike Minarsky for all you hard work, couldn't ask for better customer service!
By Azure Cape-Buffalo on Feb 11, 2015
By Sue and Miron from Strathroy, Ontario
We bought our Rav4 brand new in 2013 from Toyota Town in London. I spent 3 months on computer searching and comparing 8 mid size SUV’s until I narrowed down to 2, which was not easy. The winner which was the right decision was RAV4 for 5 reasons; sporty, elegant, aerodynamic body style, 6 speed transmission, reclining back seats, larger trunk space and lots of leg room. We also made up our mind based on Consumers Report, Toyota owner’s reviews and talking to people about their experience and satisfaction with Toyotas, therefore RAV4 was the only vehicle we decide to test drive.
Our sales representative Gwen Jones was very much knowledgeable, kind and helpful with presentation, details about the vehicle, paper work and finely the test drive. We also add invisible bra, undercoating, trunk lining, paint protection, window tinting and hitch. All these add ones were done by Toyota team to perfection and to our satisfaction.
We were later invaded to an open house, which was very nice and informative.
At the first oil change we were introduced to Mike Minarsky an excellent service adviser from Toyota Town service department who was also very much helpful with any specific technical questions about the vehicle that we had. It is a very good feeling when you get excellent service and experience dealing with people in car dealership that care.
To conclude the RAV4 is an excellent car, the build quality is superb, the fit and finish is excellent and on the road is rattle free, it really is a pleasure to drive. All and all we have been impressed with Toyota’s superb reliability and customer service. Thank you Toyota team.
We highly recommend the Toyota Town dealership and their vehicles.
By Bole Gila-monster on Jul 26, 2014
I would like to extend a big warm thank you to Gwen Jones for all her help and support with my first car purchase. From our first meeting I knew that she would do everything she could to help me find the right car for me. Gwen went through all the options without applying any pressure or 'sales tactics' which made the experience very enjoyable. All together it was a 3 visit process but in the end I arrived at a decision that I was very happy with.

I love my new car and am so pleased with Toyota overall, will definitely be back in the near future.
By Copper Vampire-bat on Sep 07, 2013
Just purchased a 2013 Toyota 4 Runner. Its was very excellent experience. I highly recommend sales rep Shawn Longworth from this dealership. This was by far the best car dealership experience my wife and I have had when purchasing a vehicle. We found Shawn Longworth so easy to deal with and very strait forward, that you left knowing you received a great deal. Very happy with everything.
By Brown Steelhead-trout on Sep 01, 2013
We had taken our 20003 matrix in to be serviced and I always deal with Jason DeFelice(service advisor), a great guy. As we had close to 200 thousand kms on the Matrix I thought it about time to look for something a little bigger and newer. Jason introduced us to Frank Circelli. My wife and I were interested in a used Rav4, Frank was very helpful and knowledgeable. We had no pressure to buy and felt very comfortable dealing with Frank and in fact we did purchase the only Rav4 we test drove. I would definitely advise anyone looking to buy a vehicle from ToyotaTown to ask for Frank Circelli, you will not be disappointed. Thanks Frank, best wishes, Roger and Sue Bowery
By gram on Aug 23, 2013
I walked into the ToyotaTown dealership on Monday. It is a beautiful showroom. I was greeted very quickly and introduced to Jason Janusz. I wanted to trade in my 2006 Scion XB and wanted a good trade in value for it. Jason got right to work and in no time he had all the figures in front of me. He made dealing with {to me} a stressful situation, absolutely painless. He is the nicest,considerate, professional,yet welcoming person to deal with. I have two sons, one Jason's age, and he made me feel so comfortable, just like one of my own sons. He had everything all ready for me to pick up my new Scion XB today and fully explained everything, in terms that I could understand. He made me feel welcome to come back or call him, if I have any questions, anytime, about my car. I rate Jason 5***** plus. He even had a bottle of water, freezing cold, waiting for me on his desk, when I arrived today. I will feel very comfortable about going back if I do have a question or am not sure about how something works on my car. Big thumbs up to Jason! Awesome job! I will be back!
Special thanks Jason,
Paula Littzen
London
By Purple Terrier on Jul 28, 2013
I recently purchased a car from Menat, at Toyotatown. She provided excellent service. She was helpful and knowledgeable. I felt confident that my decision to purchase the car was an informed one. I would not hesitate to contact Menat, in the future, or, to recommend her to others. Thanks, Menat.
Kate Kearney.
By cmtalbot on Jul 20, 2013
I highly recommend Jason Janusz to anybody looking to purchase a new vehicle. He is extremely professional, knowledgeable, friendly and accommodating. Due to unforeseen circumstances, we found ourselves suddenly having to purchase a new vehicle. Our budget was very modest, yet he found us a great used vehicle that suited our needs and our price point. We couldn't be happier with our "new" car. Jason really went above and beyond what we expected and, even though the deal had to close quickly, we never felt pressured or coerced (as we did at other places). We look forward to dealing with Jason again when we return to Toyotatown for our next vehicle. In addition to Jason being a great guy, everybody else we dealt with at Toyotatown was very friendly and there was a really nice atmosphere in the dealership. They let my daughter bang the gong when our sale was completed and that made her day.

Thanks for such a great experience!
Cindi and family
By Gray Crayfish on Jul 01, 2013
Brought my 2012 Camry in to check for strange noise. Needed to keep car overnight, but, no service loaner, no ride home. Jen Kolyn, the service rep, did everything in her power to get me a vehicle which she did and even got Toyota Canada to pay for it. When they finished the repairs, the carpet and seats had grease on them and the windshield pillars were damaged. Jen got the service manager to take a look and he agreed to have them replaced. A few days later, received a call from Toyotatown indicating that the "permanent" fix was now in and that I needed to return to get it installed. Point in question, what did they do the first time? When I asked if I would get a ride home this time, again I was told no. I phone Toyota Canada. They in turn phoned Toyotatown. I was phone by the service manager and told that I would get a ride home.
Although my home is 25 kilometers from the dealership, it is all highway which results in about a 20 minute drive. Since these incidents, I've since heard from the service manager indicating that the next time I needed service, give them a couple of days notice and they would set up the shuttle schedule to give me a ride home.
Jen Kolyn was great during this whole process. She did everything possible to get the situation resolved and maintain a good relationship between me and the dealership. I think if she could, she would have driven me home and picked me up herself.
Thanks Jen...
By nlewcock on Jun 07, 2013
I recently purchased a 2011 Volkswagen Jetta TDI from Toyota Town after a long search through the lots of other VW dealerships in and around London. Typically I'm reluctant to buy anything used from any other branded dealer but the manufacturers (Understandably, it's hard for an outside dealer to have the same knowledge base about the car as someone who sells them regularly). My experience with Toyota Town was just the opposite. Sean McRae was easy to work with and continued following up with any questions I had even long after the sale.
Post sale, I've since had the car into their service department 3 times to take care of some general maintenance, i.e. oil changes, new summer tires, etc. Me, always leaving things to the last minute, was able to call Sarah Cawston directly in the service department, the day of or end of day before and she managed to squeeze me in every time. Even on some very busy weekends. While there, Sarah was extremely helpful in addressing any questions I had and she even followed up with a local VW dealership to double check the specific service information for the car. Every time I picked up my car it was washed and ready to go. These guys are pros and I will be certainly taking my car back here for it's next service as well as consulting them first before my next car purchase. Keep up the great work!
By Rose Tapeworm on May 17, 2013
I was just in to look at a 2013 toyota rav 4 with ken yates. i like the new design and ken was very helpful in going through all the options and packages with me. i will deffinatelly be purchasing a 2013 rav 4 form ken and toyotatown
By Cyan Lizard on Apr 16, 2013
I recently leased a 2013 Toyota Corolla from Toyota Town. Bayardo Estrada was my sales rep and I have to say I was thoroughly impressed with the customer service and professionalism I experienced during the entire process. Bayardo was extremely personable and had a warm and friendly personality. I was not pushed and pressured into anything I was not interested in. My previous vehicle had broken down and Bayardo made the transition to a new vehicle an easy and positive experience.
By Burgundy Mouse on Jan 04, 2013
I bought my 2010 Corolla a couple of months ago with the help of Jason Janusz and I still love it!
Jason was easy to talk to, he completely found the right car for me and my needs, and there was never once any pressure. For the hours I kept you out and the "fun" test drives you had to be a passenger in, thank you Jason! During the barrage of questions about different aspects of my Corolla, you always had the information ready for me and in a format I could actually understand. Right from the get-go to the very end, you really went the extra mile to make this a great experience for me! (Also a thank you to Sean Cragg who did the same on the financing!)
I've already recommended to friends, family, and co-workers that they should visit ToyotaTown, and when they go, they should ask for Jason Janusz (he's the guy that wears a bowtie on Saturdays). I already know that I'll be coming here for my next Toyota.
By treena on Dec 20, 2012
Bought an awesome 2010 Toyota Rav 4 limited from Juan Becerra at Toytota Town. Also dealt with Gwen. Both were fantastic. Highly recommend this dealership. This is our second Toyota vehicle.
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Payment methods accepted: visa, mastercard, american express, discover
At Toyotatown we address the unique needs of each of our clients with a level of detail and professionalism that is second to none. For your new car, truck, suv, minivan or used car needs, we invite you to visit our dealership in London Ontario so that we can assist you with all of your vehicle questions and requirements. As a proud member of the Phaeton Automotive Group, Canada's premier car dealer group, we carry all the latest and greatest models from Toyota as well as offer an extensive used vehicle inventory, new and used vehicle financing, leasing and boast one of the top Parts and Service Centers in Ontario. Our dealership associates are not only friendly but are among Canada's most experienced and professional. We are always striving to remain the best in the automotive industry, going to any length to help you find the perfect vehicle for your lifestyle. Toyotatown offers a friendly environment, attractive financing options, tons of great cars and above all a customer service experience that is second to none!
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519-680-1800
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