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Toronto Dodge Chrysler Ltd

321 Front St E, Toronto, ON
6 reviews
Business claimed Last updated: 12 months ago
About Toronto Dodge Chrysler Ltd

Toronto Dodge Chrysler Ltd. in Toronto, ON treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of m Go to full description...

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Toronto Dodge Chrysler Ltd, Toronto Reviews (6)

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By Cyan Stoat on May 29, 2013
I've had a Charger and two Challengers since 2008 and I've brought them all to Toronto Dodge Chrysler for service. No one really likes to have service done to their vehicle but these guys run a tight, friendly ship. Both Shiraz and Vish are on-the-ball at the front and the mechanics are great, in particular D.J., who has been an excellent point man on my car. They haven't even charged me for a couple things I've asked to have done!
I cannot speak highly enough about this team.
By jeepjeep on Feb 15, 2013
I brought in an older vehicle for an oil change and a general look over. I left with a bill for $2,600. Every time we spoke the price was skirted including the call where I gave permission to go ahead with the work.

Also note that they will try to "flush", "adjust", "test" or "service" everything in your car with the bill coming out bigger than you could imagine.

You would think if your 10 year old car was valued at $3,000, you wouldn't expect just a service to run you $2,600.

Beware and make sure you get your price before they start!
Comment by tochrysler on Feb 28, 2013
It is most unfortunate to hear about your experience, as a matter of company policy we do not perform any work unless authorized by the owner of the vehicle and furthermore our quotations for work to be performed never exceeds 10% over or under the amount quoted at any given time, your advisor quoted you the price for the repairs and you asked to proceed with it.
By Raspberry Black-Widow-Spider on Jul 13, 2012
Hi Marcel - long time no see! I hope all is well with you.
I simply HAD to chime in and mirror what John said.
Shiraz was truly outstanding.
When you're rattled by someone breaking into your car, you
tend not to be thinking too clearly.
Between Shiraz and John, I could have not asked for better service or support.
Hats off to your dealership Marcel and the people that are a part of it.

I hope to golf with you someday again!

Heidi Winter
By Bazaar Perch on Jul 11, 2012
Great service as always. They keep my car in tiptop condition!!! Thanks
By Byzantine Bobcat on Jul 11, 2012
Dear Mr. Stern and Mr. Stirpe,

I wanted to write you about a wonderful customer service experience that I had in your service department last week. I've always had great service from Vish, Siraz and Alan, but this incident was outstanding.

I brought my van in last Wednesday for a tire and oil change. When I picked it up afterwards, I noticed a long scratch of orange paint across the middle and back panels of the driver's side. I knew that the scratch hadn't been there the night before and I had only driven from my parking spot in a condo on Queen's Quay to your shop on Wednesday morning. I thought that I would have noticed if I'd scratched it.

Alan Baird was kind enough to look around the shop floor, but couldn't figure out how it was caused. David Boblitz even reviewed the security camera tapes and couldn't see any incident. Regardless of this, Alan told me to bring it in Friday and Satesh Puran would buff it out as a courtesy.

I drove back to my condo and pulled into the same parking spot that I've parked in for eight years. When I got out of my car, I noticed a steel pipe that matched the scratch exactly. I must have scratched it myself as I pulled out to come to your shop.

I called Alan right away and told him. He replied that I should still bring it in Friday for a courtesy buff-out. Satesh did an amazing job - the scratch is gone.

I'm on my sixth Chrysler minivan and I've been coming to you for service for 12 years. With customer service like this, I will continue to do so for a long time.

Please give the service people a big raise.

Sincerely,

Bruce Cameron
By Carmine Mockingbird on Jun 14, 2012
Thanks for making my experience at your service department a great one!
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Email address: pstern@torontododgechrysler.com
Toronto Dodge Chrysler Ltd. in Toronto, ON treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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416-368-7000
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