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Family owned and operated since 1982 we have spent the last 35 years providing quality customer service to our clients and are always looking for ways to grow and improve in order to best serve our cl Go to full description...
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Jim Keay Ford Lincoln, Orleans Reviews (46)
Keep up the good work gang and thank you for everything.
I put good because of the plan and that my only issue was that trim I never received.....
As a previous owner of Toyota's and Hyundai's, I was accustom to having the vehicles washed or sprayed down, this is something that would be a nice feature for Jim Keay.
I believe Jim Keay needs to have its staff provide the feeling of "we appreciate and NEED your business" instead of, "your just another client...get on with it". This may be asking for a lot, and I would imagine the grass is not any greener anywhere else, but I will be looking into it for my next vehicle purchase. Last service: December 2016, The quick lane service advisor is the best the department has had in a while. Very honest guy who could judge my knowledge of general vehicle maintenance.
I do not recommend this Ford Service location. STAY AWAY ! they always give you the run around and never actually fix what is wrong with your vehicle or always try to make you spend money even when under warranty which already cost a few extra thousand dollars when we purchased our SUV.
The staff and shuttle service were excellent.
Thank you. Continue the good work.
I have been totally satisfied with the Escape, and I think the new one will also fill the bill.
I have had a few issues with Jim Keay staff some years ago, but they have really cleaned up their attitudes toward customer service - I haven't had a problem in the past few years that wasn't settled immediately and to my satisfaction. In one case the boss himself intervened and directed staff to attend to my complaint: you don't see that very often. I'll probably be looking over their vehicles again, but I think I will keep this Escape a few more years.
Thanks for the great service