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1438 Youville Drive, Ottawa, ON
46 reviews
Business claimed Last updated: 2 months ago
Listed in: Auto Service

Family owned and operated since 1982 we have spent the last 35 years providing quality customer service to our clients and are always looking for ways to grow and improve in order to best serve our cl Go to full description...

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FIX AUTO ORLEANS, Ottawa Reviews (46)

46 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By MarkLapointe on Jan 24, 2017
I had a problem, then I found out the guy that was lying to me no longer worked there any more. The sales manager got back to me. Very fast response. Willing to help me in any way possible. She solved my problem and made my day. I'm happy to keep my business with Jim Keay.
By Mark lapointe Halibut on Jan 19, 2017
Well i bought a new f150. I bought the tire and rim warranty for my 2016 f150 . I didnt want it but they pushed it on me . I had a guy cut me off and i hit the curb and chipped my rim and now they say i am not covered . They told me when i bought dont worry about the fine print when if your wife scratches it they would replace in no questions asked what lies . And for the way they talked to me at front desk calling me dude .... Not a really good way to talk to customers . I if you knew what they made me do to get the sale finalized before the end of the month . My mom has cosigned for me . Just put 2 and 2 together . I could have your doors closed i have picture of it . So i think its in best interest to help me out however u can . All i would have to do is call td and tell them what u guys r up to . Hope to hear back from u guys soon thanks .
By Erik Carp on Jan 17, 2017
Craig in your service department is the only reason I come back. This man is so attentive and a quick problem solver. 3.5 star rating as the car I purchased is so full of problems and re calls and service bulletins about the transmission and its computer chip. Just very frustrating owning this car. Kudos to Craig he is awesome.
By pompe111 on Jan 16, 2017
Just bought a new ford escape 2017, great SUV. Very satisfied with it.. And i'd like to give a great big A1 to the team at Jim Keay especially Brian Needham my sale representative who sold me my escape, he help me with all my questions and concern regarding my SUV, he was helpfull all the way, the hole team at Jim Keay's were helpfull and friendly with me. And a thank you to Martin Proulx in financing that took the time to answer all my questions.
Keep up the good work gang and thank you for everything.

André Poirier.
By Shawna Mastiff on Jan 12, 2017
First time customers and very happy with the service from the whole team at Jim Keay Ford. We walked in there on a day that was blizzarding outside and the salesman was happy to go out and brush off cars for us to test drive. The manager went out of his way to get us the car that we wanted and by the end of the day, we walked out of there with the car that I wanted and more!!! I'm very happy.
By kerridiffin on Jan 05, 2017
I've had a great experience over the years with Jim Keay and specifically Dave Charter. I've bought an escape, a fiesta and now a focus and the experience has always been great. Although problems with cars is always frustrating, overall I've been happy with the service I receive as well. I've recommended Dave to friends who have also been happy with their experience. I won't be going anywhere else for my next car either. Thanks!
By MKC Meerkat on Jan 04, 2017
Excellent staff, excellent technicians, excellent service
By Copper Canid on Jan 02, 2017
I just got my Shocks replaced, and was very pleased that I did not have to pay anything when I expected the worst. I bought the extended service plan almost 4 years ago when I got my car. It is really worth it. Although I did not have much trouble with my Ford Fusion 2013 since I bought it, every time I have something to be done, it does not cost me a penny. they don't fuss trying to avoid changing the part. The only issue I had was a peace of window trim that I claimed on warranty after 1 year.....I still have not received my trim at this time and I stopped asking. The claim has bee done at least 2x to FORD that I was told and never processed. This is a minor thing, that I do not notice. Not sure if this is the service dealer'S fault or FORD but anyhow, I would have expected my dealer to ensure I got my part replaced....and apparently nobody follows up on minor claims like that....

I put good because of the plan and that my only issue was that trim I never received.....
By Azure Flamingo on Jan 02, 2017
Completely satisfied with the recent service.
By F250d on Jan 01, 2017
Had a coolant leak on my truck just before Christmas. They looked at the truck as soon as I got there and found the leak. Parts were ordered and I was back on the road the next day. Great service.
By kim macdonald Hermit-crab on Dec 29, 2016
December 27, 2016, scheduled appointment for 6:30am, only me 2nd time going in with my new vehicle, prompt service, friendly staff, comfortable waiting room, out the door by 8:00 AM.
As a previous owner of Toyota's and Hyundai's, I was accustom to having the vehicles washed or sprayed down, this is something that would be a nice feature for Jim Keay.
By Cinnamon Wildcat on Dec 27, 2016
I've visited the Jim Keay service department for oil changes every 5000-8000 kms since 2006. Have purchase 3 brand new Ford trucks since 2006 (approximately 500k kms driven) and the service department still ceases to amaze me. I understand that this area is typically younger staff and I've seen many of the techs come up through the ranks. This is an area where much time is spent, as a consumer, and have had to often held my anger back speaking with the "specialist" at the service desks. Most times I was only looking to have an honest conversation about what is best for me, myself and I ( I'm entitled to that since I am the customer, right?) and for my trucks long term maintenance.
I believe Jim Keay needs to have its staff provide the feeling of "we appreciate and NEED your business" instead of, "your just another client...get on with it". This may be asking for a lot, and I would imagine the grass is not any greener anywhere else, but I will be looking into it for my next vehicle purchase. Last service: December 2016, The quick lane service advisor is the best the department has had in a while. Very honest guy who could judge my knowledge of general vehicle maintenance.
By Bel on Dec 26, 2016
I have a 2013 Ford. I have good and bad results servicing my car there. I took my car there just recent do to burnt out brake light bulb. A message would come up on my dash broad but the time I got there the message would disappeared.(so it couldn't be change). Another light came up on the dash broad saying luggage compartment door was open. But the message doesn't stay on long. I end up taking my car to another Ford dealer and both problems were fixed on the spot. Better service there! Jim Keay is more convenience for me because of location but I wish the service was better.
By David Watts Crane on Dec 23, 2016
This dealership has always treated me fairly and respectfully. I have never felt used or put up with when there. Everything has been explained to me and completed to my satisfaction. I would definitely recommend them for all your automotive needs.
By Jessica Mastodon on Dec 22, 2016
Will never buy another Ford again after receiving horrible service from the Service Dept. Can't wait until we pay off our Ford Edge so we can get something else.

I do not recommend this Ford Service location. STAY AWAY ! they always give you the run around and never actually fix what is wrong with your vehicle or always try to make you spend money even when under warranty which already cost a few extra thousand dollars when we purchased our SUV.

By Hélène Asselin Partridge on Dec 22, 2016
In November, I brought my C-Max in for a winter tune up and tire install.

The staff and shuttle service were excellent.

Thank you. Continue the good work.
By freddodge on Dec 21, 2016
My wife's Fusion Hybrid had starting problems and had to boost it to get it started. I took it into Jim Keay and explained the issue and requested the 24 KM be done at the same time. The service staff were very courteous and would inform me of what they find. They found the low voltage battery (was replaced) was at fault and had found another issue with the driver side window which they fixed as well. Both fixed under warranty and with the 24KM completed my wife's Fusion is working great and my wife is very happy.
By Cherry Swordfish on Dec 21, 2016
I have been more than pleased with the excellent car service from you.
By Tom Burns Kiwi on Dec 20, 2016
I went to Jim Keay Ford on a whim: they had called stating they were looking for recent trades (like my 2014 Escape SE fwd I guess), so I rolled my eyes and with tongue in cheek I went over to take a look. I met with Sarah Major, who sold me my previous 2 Fords: she is now a service manager so I met with Carmelo Vita. My interest peaked immediately in an AWD which had just the options I wanted, so just for the heck of it, I asked what the bottom dollar was, with my car as a trade. After a couple days of reviewing and bit of dickering we came to a mutually acceptable deal, with Sarah's input. I noticed that the wheel locknuts were shown on the invoice, and I asked if I could get a credit for that since the trade car had locknuts. They agreed and I am having mudguards, about the same price, installed instead.
I have been totally satisfied with the Escape, and I think the new one will also fill the bill.
I have had a few issues with Jim Keay staff some years ago, but they have really cleaned up their attitudes toward customer service - I haven't had a problem in the past few years that wasn't settled immediately and to my satisfaction. In one case the boss himself intervened and directed staff to attend to my complaint: you don't see that very often. I'll probably be looking over their vehicles again, but I think I will keep this Escape a few more years.
By Jean Vaillancourt Damselfly on Dec 18, 2016
My 2015 F150 supercab 4x4 got t-boned and totalled. So I called my salesman Kurtis Di Cioccio from that trucks purchase and within hours he had a new 2016 set aside & ready for upgrades with back injuries taken into consideration. Finance guru Peter Maloney went to quite extraordinary measures to expediate the insurance payout & new financing approval. Within days I was in a new & better truck. I'm overwhelmed and extremely grateful for knowing & dealing with this team at Jim Keay Ford. This is the place to get into a new vehicle folks! I'm looking forward to experiencing the 0 cost maintenance package to boot. This would be my 3rd purchase there and counting.

Jean Vaillancourt
By CGB on Dec 03, 2016
I brought my vehicle to Jim Keay Ford Lincoln to have the bumper repaired at their body shop their employees kept me informed on the progress. They came and got me when the repairs where completed looked like new. Great Job will recommend you to all my friends and family
Thanks for the great service
By Bole Ostrich on Dec 03, 2016
I will not visit Jim Keay for service on my two Fords or buy another Ford. Loyal customer from 2006 till now.
The star rating should also have a minus rating.
By orowater02 on Nov 26, 2016

The videos are to show what kind of ride we are getting in our Edge Sport

We got an invitation from Jim Keay Ford Lincoln to post our recent purchase experience of the New 2015 Ford Edge that we traded our Lincoln 2014 MKZ on.
We were under the impression that we had traded for a fully loaded Ford Edge Sport. When looking at it in the showroom, we were given a printed window sticker that we could barely read, given a brochure that claimed that every Ford Edge has Curve Control. The Manager e-mails me info that our new Edge has Curve Control. It does not have Curve Control. Well we were misled and misinformed again.
After driving it a bit, I noticed that although this new Edge has heated front & back seats, no heated steering which we were under the impression that we had.
Then I noticed that although it has lane departure system, it doesn't have the collision warning system. Again I think we were either misled or misinformed about this.
Then I notice that although it has cruise control, it does not have adaptive cruise control. Again I think we were either misled or misinformed about this.
When talking over the phone about the Ford survey that we had filled out with Jim Keay Manager Sarah Major, I was sarcastically told that if I wanted the missing options that I should have paid an extra $ 5,000.00 to get them.

Wow what an attitude.

As of now, the worst deal of our lives. At time of delivery, we noticed the rear side panel was damaged. We were told a few days it would be replaced. It’s going on a month and still not replaced.
The second key was missing and could not be found.
When we left the dealership, on HWY 417 traffic slowed down and I apply the brakes, the whole new SUV is shuddering. Had to go back and spend the day, supposedly the rotors were replaced. Asked for a copy of the work done on it, 3 weeks later still don’t have it. The missing key was replaced and programmed. One wasted day.
Then I contact the Jim Keay Ford Lincoln Manager and ask if we can cancel this deal. We had put 600 km on the Edge. We could get our 2014 Lincoln MKZ back but would have to take a loss of $ 13,028.17
At this point we are not very happy Ford Customers.
Since we got this new Edge, the engine light kept coming on and off, called Ford dealership and was told that as log as it wasn't flashing, no rush to get it checked. Next time I was in for service would be ok.
Happened to be in Casselman yesterday and stopped in at Dupuis Ford and asked them to check it out.
What a surprise, they checked the code, removed the engine cover, WOW rodents had chewed some of the insulation, made a nest, had chewed quite a bit if the wire harness which was shorting out and causing the engine light to come on. Attached is a photo
Now we have a new Ford Edge with a chewed up wire harness and chewed up engine cover that Ford will not cover under warranty because it was damaged by rodents.
From a very dissatisfied customer, to a really peeved off customer.
By Scarlet Snake on Nov 25, 2016
We traded our Ford Fusion, which we liked, for a 2013 MKX and recently a 2016 MKX.
I have always appreciated the service dept.
Paul Shimon has unlimited patience showing us all the "buttons" on the new Lincoln and I even stopped by one day to ask how to open the glove box. Somehow I didn't feel like a complete idiot with Paul around.
I also appreciate the service provided getting to and from the dealer.
But your coffee machine is terrible-however Paul said I could get my coffee from the Lincoln area ( don't tell)


By Marc Leroux Peacock on Nov 23, 2016
My new 2017 Escape was causing me problems with the wipers. They didn't work when they should. Had it in on a Friday. Problem couldn't be resolved before the end of day. They game me a loaner for the weekend, because it obviously wouldn't be safe to go out without working wipers. It was a gesture that was very much appreciated.

Marc Leroux
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Family owned and operated since 1982 we have spent the last 35 years providing quality customer service to our clients and are always looking for ways to grow and improve in order to best serve our clients. Your reviews are very appreciated in order to help us stay on track and continue to move forward!! We thank you for your business and input.
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