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Family owned and operated since 1982 we have spent the last 35 years providing quality customer service to our clients and are always looking for ways to grow and improve in order to best serve our cl Go to full description...
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FIX AUTO ORLEANS, Ottawa Reviews (46)
Keep up the good work gang and thank you for everything.
I put good because of the plan and that my only issue was that trim I never received.....
As a previous owner of Toyota's and Hyundai's, I was accustom to having the vehicles washed or sprayed down, this is something that would be a nice feature for Jim Keay.
I believe Jim Keay needs to have its staff provide the feeling of "we appreciate and NEED your business" instead of, "your just another client...get on with it". This may be asking for a lot, and I would imagine the grass is not any greener anywhere else, but I will be looking into it for my next vehicle purchase. Last service: December 2016, The quick lane service advisor is the best the department has had in a while. Very honest guy who could judge my knowledge of general vehicle maintenance.
I do not recommend this Ford Service location. STAY AWAY ! they always give you the run around and never actually fix what is wrong with your vehicle or always try to make you spend money even when under warranty which already cost a few extra thousand dollars when we purchased our SUV.
The staff and shuttle service were excellent.
Thank you. Continue the good work.
I have been totally satisfied with the Escape, and I think the new one will also fill the bill.
I have had a few issues with Jim Keay staff some years ago, but they have really cleaned up their attitudes toward customer service - I haven't had a problem in the past few years that wasn't settled immediately and to my satisfaction. In one case the boss himself intervened and directed staff to attend to my complaint: you don't see that very often. I'll probably be looking over their vehicles again, but I think I will keep this Escape a few more years.
Thanks for the great service
The star rating should also have a minus rating.
The videos are to show what kind of ride we are getting in our Edge Sport
We got an invitation from Jim Keay Ford Lincoln to post our recent purchase experience of the New 2015 Ford Edge that we traded our Lincoln 2014 MKZ on.
We were under the impression that we had traded for a fully loaded Ford Edge Sport. When looking at it in the showroom, we were given a printed window sticker that we could barely read, given a brochure that claimed that every Ford Edge has Curve Control. The Manager e-mails me info that our new Edge has Curve Control. It does not have Curve Control. Well we were misled and misinformed again.
After driving it a bit, I noticed that although this new Edge has heated front & back seats, no heated steering which we were under the impression that we had.
Then I noticed that although it has lane departure system, it doesn't have the collision warning system. Again I think we were either misled or misinformed about this.
Then I notice that although it has cruise control, it does not have adaptive cruise control. Again I think we were either misled or misinformed about this.
When talking over the phone about the Ford survey that we had filled out with Jim Keay Manager Sarah Major, I was sarcastically told that if I wanted the missing options that I should have paid an extra $ 5,000.00 to get them.
Wow what an attitude.
As of now, the worst deal of our lives. At time of delivery, we noticed the rear side panel was damaged. We were told a few days it would be replaced. It’s going on a month and still not replaced.
The second key was missing and could not be found.
When we left the dealership, on HWY 417 traffic slowed down and I apply the brakes, the whole new SUV is shuddering. Had to go back and spend the day, supposedly the rotors were replaced. Asked for a copy of the work done on it, 3 weeks later still don’t have it. The missing key was replaced and programmed. One wasted day.
Then I contact the Jim Keay Ford Lincoln Manager and ask if we can cancel this deal. We had put 600 km on the Edge. We could get our 2014 Lincoln MKZ back but would have to take a loss of $ 13,028.17
At this point we are not very happy Ford Customers.
Since we got this new Edge, the engine light kept coming on and off, called Ford dealership and was told that as log as it wasn't flashing, no rush to get it checked. Next time I was in for service would be ok.
Happened to be in Casselman yesterday and stopped in at Dupuis Ford and asked them to check it out.
What a surprise, they checked the code, removed the engine cover, WOW rodents had chewed some of the insulation, made a nest, had chewed quite a bit if the wire harness which was shorting out and causing the engine light to come on. Attached is a photo
Now we have a new Ford Edge with a chewed up wire harness and chewed up engine cover that Ford will not cover under warranty because it was damaged by rodents.
From a very dissatisfied customer, to a really peeved off customer.
I have always appreciated the service dept.
Paul Shimon has unlimited patience showing us all the "buttons" on the new Lincoln and I even stopped by one day to ask how to open the glove box. Somehow I didn't feel like a complete idiot with Paul around.
I also appreciate the service provided getting to and from the dealer.
But your coffee machine is terrible-however Paul said I could get my coffee from the Lincoln area ( don't tell)