Brantford Toyota

"Very Poor Customer Service STAY AWAY "


Took my new Tacoma 2016 in for a warrantee issue with the air bag light. After numerous trips to dealer to fix a recurrent problem on a brand new truck the finally had to replace the whole wiring harness for the truck, in the process the drivers side door inside panel was scratched . Which I was accused of doing with the seat belt by the front service advisor . After talking to the dealer manager it was replaced . After the work was completed now the truck has intermittent starting problems and the dealer manager is saying I have to go back to the dealership I bough the truck from even though its under a Toyota warranty and they completed the work . Extremely unhelpful and not the type of customer service you would expect from a dealership who refuse to take responsibility for shoddy unprofessional work .And the part that is insulting is this right from the mission statement "the best possible customer service with top-notch repair/maintenance work Every person that walks through the door is entitled to the same great experience. Certainly not the level of service you should get from a Toyota.

Having just completed a purchase of a new Rav4 for my daughter Heather,we could not be more pleased with the attention to detail we received at Brantford Toyota.Ben Cliff,General manager,Tim Campbell,sales rep,went above and beyond to make our sales experience first class in every way.This dealership fully understands the meaning of customer service in every way.Tim Campbell's professionalism to detail was outstanding.Brantford Toyota delivers a family atmosphere in making the automotive experience pleasurable from start to finish.Thankyou to Ben,Chris,Tim,Todd,and Lucas for making us feel like family.