Discovery Ford Sales (Burlington) Limited

A totally positive experience. Brought my new Escape in for tire change and six month oil change and warranty check. Debbie the service rep was friendly and efficient. She noticed a
small scrape on the car, brought it to Arthurs' attention and he was able to immediately buff
it out like new - service was completed for free (on extended warranty) and I picked the car up
cleaner than I left it as it got an exterior wash after servicing.
I am a Legion member so I conveniently hung out there while waiting for my car - based on my
first service contact I would recommend Discovery to any fellow Legion member.
Also, we serve tasty and inexpensive lunches at the Legion - your employees would be most
welcome to join us.
Thanks. Al

Prompt, courteous service

Amazing service at Discovery. Spoke to an advisor right away, was informed of all of my options, windshield was ordered and installed, shuttle was great. The service department made my experience an easy one.

Just got an oil change, but my car was taken right away and everything was completed in 30 minutes. Nice to have coffee available while waiting. Car wash is also a nice touch. Staff I dealt with very friendly.

This dealership is very well organised and the staff are very friendly. Arthur took the time to try to get the remnants of tree berries off of my car that trips through the car wash wouldn't remove. I was very impressed with him.

I purchased a use vehicle from Discovery Ford a couple of months ago. I recently had a problem with heating/cooling system on the car. I did not purchase an extended warranty from them at the time of the purchase, however they paid for the repair without any discussion with them.
I am very pleased with them and would most certainly deal with them in the future.

The service at Discovery Ford is exceptional.

I brought my 2016 Edge for it's first oil change and dealt with Bailey. She was friendly and answered all of my questions. Overall everyone I encountered from Bailey, to the shuttle driver was friendly. Service was quick which is always appreciated!

Excellent service and Mallory was very nice to deal with. Followed up on issues and kept me informed. Overall a 5 star experience

Great service department every visit has been a good experience. My latest issue has been in regards to my 2016 F-150 Apple Carplay. Mike was right on top of it and let me soon as the upgrade we available.

Great service, bought my car at this dealership with the extra insurance for all costs ....they are very professional to me

Discovery Ford is a model for the ultimate Ford Dealer. They are friendly, helpful and the Customer Service is Fantastic. Any time I have attended for service, it has been a great experience, completed with a smile and on time!

Discovery Ford is a great choice and should be used as an example for other car dealerships providing the ultimate experience!

I have had many dealings with Discovery Ford, buying, trading in, parts and service and I have no hesitation in recommending them to friends and family.

I have been dealing with Discovery Ford over 20 years and multiple cars throughout our family. It doesn't get any better from sales to service they have the right recipe for customer service.

I had a recall on my 2009 edge to replace the gas tank. Took it in and everyone seemed professional and friendly. Job was done quickly enough...but ran into issues. Seems water got caught up in the holding tank for gas during the replacement. After I thought my engine was going to blow up. Cilynders one and three were misfiring and it barely ran. I was fairly upset as all of a sudden I was out of a vehicle without notice and was unsure if the dealer would take responsibility and act fast. To their credit they did...although I was fairly firm with them that I needed it fixed and I needed it fixed now....but to my delight they took it seriously and got to it that day. It was fixed and ready to go by 5 pm.

Bailey was the customer service rep that dealt with me on this and I have to say even though I was upset and a little mad...she was calm and understanding and really looked after me...just what customer service people should do. Great customer service Bailey. Thanks

. I gave a 5 star because I know stuff happens..it's the response that matters to me...and I just admit I was impressed with how they handled fixing their mistake.

Attended your service department and was assisted in my enquiry regarding a blue tooth matter. The Manager assisting me noticed the power was down and tested my battery. It was extremely low and barely holding a charge. It was the original battery and he assisted with options and costs and I had a new battery installed quickly and efficiently. I got my car washed and was met with smiles and great help from everyone. It is the type of service you hope to get. It is gratifying when it comes to be. Many thanks and you certainly get 10 stars out of 5 in my book. Regards. Joe Pietracupa.

Debbie and Frank were fantastic as usual. Great team at Discovery Ford

Went in for regularly scheduled maintenance on my Ford Escape. As usual everyone was happy and glad to see me but I have been coming there for 27 years now because I've always been treated well and fairly there. All the service was done quickly and expertly and I was soon on my way.

Got "the works" package. Bailey took care of me and provided excellent service, took care of my car and overall was very attentive. Wait wasn't long either (40 minutes tops). Will definitely go back for my next service.

Thanks to Alex a great experience!!!!

My recent Service Visit was excellent. When I contacted the Dealership I spoke with Valerie. She was very pleasant to speak with. Very understanding and incredibly helpful!!
The minute I arrived into Service a very nice Gentleman was there to help me. I then dealt with Debbie who was also very pleasant, friendly & helpful. She kept me up to date on what was happening with my vehicle. The problem was solved in a timely manner. My car was delivered back to me washed and sparkling clean. I drove home a very Happy Customer!!

My Ford Taurus had an issue with the engine light coming on. I made a service appointment with Frank ( service advisor ) and he quickly and efficiently took care of the issue. He arranged for a drive to work and pick up when my car was ready. He called me when the issue was diagnosed to explain what the problem was and the cost to repair. I feel very confident with Discovery Ford and will go back for service again.

Professional, friendly staff and great service. Highly recommended!

Left my car in fast lane for an oil and filter chang while I was away for the day. When I got back, everything was ready as well as the car was washed.

Have had great service every time the Escape has been in for servicing