Brock Ford Sales Inc

Purchased a 2008 Jeep Patriot with 69 000km approx. 6 weeks ago. The folks at Little Brothers were great to deal with; they used a Brock Ford mechanic Cory Ryan exclusively to do all work/safeties on vehicles sold. They actually recommend him as an excellent mechanic and give you his contact details once you leave with your new wheels in the even you wish to use him in future.
3 weeks after purchase my alternator malfunctioned; I took to my mechanic to have resolved as I fully accept that this would be my responsibility and not that of the dealer nor is involved with the safety inspection. While in for this repair my mechanic noticed that front ball joints were in very poor condition; he queried when the vehicle had been safetied. His recommendation was to notify the dealer of his findings, which I did that day.
Little Brothers Car Sales set up for me to return the vehicle to Cory Ryan at Brock Ford to have ball joints replaced at no cost to me. I was content with this as I was receiving what had been missed during the safety inspection; none of us are perfect and mistakes happen. The ball joints and lower control arms had been replaced; I was on my way. It took only a couple of km's of driving to notice something wasn't quite right, the vehicle has loose and erratic steering, with appointments to keep I cautiously went about my day. During my drive home at days' end I was pulled off the roadway to shoulder while trying to navigate being pulled very abruptly due to wet road conditions. I realized, there is something very wrong and I was not safe driving this vehicle.
Next day I had the vehicle floated to my mechanic as I have lost confidence in the mechanic Cory Ryan of Brock Ford. I asked my mechanic to do a complete safety inspection of my newly purchased vehicle, notified Brandon of Little Brothers and also, attempted to contact anyone besides Cory Ryan at Brock Ford to discuss this situation. I spoke with a Brock Ford Service Rep by the name of Tina who refused to discuss nor transfer me to anyone besides Cory Ryan. When I offered a brief explanation of the situation, to Tina I stated "I have been advised I have the option to contact MTO if I feel the safety of the vehicle was not up to par, however I would rather attempt to sort the situation with Brock Ford.” She replied in a very low voice "that would be reasonable to call the ministry, it is you choice." I find that comment odd coming from a Service Rep from an organization the size of Brock Ford. Tina did indeed transfer my call to Cory Ryan against my request to speak to manager. Cory stated that he indeed did replace what had been agreed upon; I queried if a front end alignment was completed after said work. Cory Ryan states that a front end alignment is only required if tyrods are replaced, other front end work should be fine without. This idea goes against every skilled mechanics advice; I asked a handful of mechanics while speaking with Cory Ryan as I hold a clerical position working in Fleet Maintenance locally.

My personal mechanics list of items that need to be addressed with a vehicle I have now owned for 5+ weeks; alignment, rear heat shield laying on exhaust, rear shoes/drums (descaling required ++ to remove drum from hub, not done during safety), rear bushings as much play in rear end of vehicle and premature wear on my new tires due to driving without alignment being completed.

I discussed what is required to resolve safety issue with Brandon of Little Brothers. I also queried why only Cory Ryan of Brock Ford is being used for all vehicles of Little Brothers Used Cars. Safety checks not being properly completed? Happy customers?? Is this indeed what Little Brothers is about?? Brandon wanted the evening to discuss with his father Perry what would be done about this situation. Next day, Brandon offered to purchase and supply me with brake parts so I could have required work completed by my mechanic as I have refused to allow Cory Ryan to work on my vehicle. Why not another mechanic at Brock Ford?? Why not offer to pay my mechanic for said work?? Why not being accountable for more that brake parts?? I refused what was offered; I have decided to have my vehicle repaired properly at my mechanic garage as I am hoping to regain some of the joy/confidence I had for my new to me vehicle.

In closing, I am considering who to notify about this situation, MTO? UCDA?? What will I gain by this?? I certainly did search for as much information as I could about Little Brothers Car Sales and Jeep Patriot before I jumped into purchasing this vehicle. Safety checks are supposed to be standard tests, I suppose for the right price you can have a mechanic turn a blind eye; even a mechanic of a large dealership being Brock Ford. Word of mouth can be powerful, this is why I share my experience with you, if I make one person think twice about borrowing hard earned monies to deal with either Little Brothers Car Sales or Brock Ford then that is a win!

Happy shopping,

Unhappy Customer