Vickar Ford

08/04/2017

Dear Sir,

After dealing/closing on a "Brand New" but year old vehicle only two days prior to pickup, on the day of taking ownership, I had to complain to the same salesman (same on all occasions) that very little was done to ensure/display the vehicle was actually "brand new" as the entire exterior of the vehicle was streaked with water lines throughout the chrome, windows & painted surfaces. Surface rust was visible on the chrome wheels, bumpers & bumper tows hooks & chrome grill. The interior was also not gleaming nor smelling of new leather as was a very similar vehicle of much lessor value, in the adjacent showroom at that time. Dust was also obvious throughout the interior.

Upon waiting for another hour & a half for the vehicle to be sent back to the detail department, it emerged a much newer looking vehicle overall but please note, this vehicle was priced " Above 71K " ... it should have sparkled from top to bottom in every aspect !!!

Being that this is our "third new vehicle purchased from this same dealership within the last 5 years" & being they had two days to go over the entire vehicle to prepare it for new ownership, I would definitely remove one & a half to two out of five stars, for obvious careless & unacceptable oversight regarding overall customer satisfaction.

I have only been to Parkside once for an oil change and I was very satisfied with the service.
Thank you

I was in a jam with my Ford Focus 2014. The vehicle had a couple of no-starts, and in fact in the dead of winter December 9th, there was NOTHING-couldn't even unlock the doors!
Parkside retrieved the vehicle, corrected the problem and contacted me to get it promptly.
Quick, generous and quality service!

EXCELLENT AND QUICK SERVICE HAVE NO COMPLAINTS

Great place great service.

Brought my truck in for major body work. 3 weeks later, I got my truck back, with the carpet burned and melted on the floor in back, Nobody did nothing to fix it before returning it. I showed the body shop manager it, he said that the tech did it while trying to heat up a bolt with a torch. He said he would get back to me on fixing it, its been a week, and never got a call back yet.

Great experience at Parkside Ford for our company truck.nThey were fast, and diagnosed our problem quickly! Wouldn't take it anywhere else!nAmazing customer service.

I have taken my truck to Parkside on numerous occasions and each time the staff is courteous. They explain the repairs being done so that I can understand what is happening. I appreciate their service and their feedback on further needs for my truck