Morrey Nissan of Burnaby

Today, is an early Xmas present. It was my first time to visit, Morrey Nissan of Burnaby,BC ,4450 Still Creek Drive,Bby,BC.
I was introduced to 3 specialized sales reps: Angela Zhu, Andrew Mah, and Winston Lien. I never own a Nissan before, but how they go to a great length in showing me these cars, that fits within my budget, and the type of vehicle that is in my liking. They were honest, answered all my questions, including showing me the history about each vehicle in excellent condition with ICBC. They willingly to go an extra miles to help me, be able to afford a newer and safer car for me to drive home snd to work. I highly recommend to all customers to go and visit and ask for these 3 sales representatives. They are reliable, honest, and environmental friendly to customers. I want to thank you for taking this time to read this thank you note.
I will pass your business to all my friends, family, and co-workers. Your great services towards me and my family has build a great long term customer relationship.
Our family and I wishes you all a happy merry Xmas and a happy new year 2016.

Yours truly,
Stella.

Initial customer service., very good.

Me and my wife were in the market for a used car we look at one on thier lot negotiated signed a contract and then paid a deposite. The next day 2 hours before we were to pick up the General Manager calls and says that the car was sold to thier SERVICE MANAGER 3 days ago even though they were pushing us to pay the same night and drive it off the lot. I asked to see proof it was sold 3 days prior the GM said in a very rude tone "IT IS OUR CAR AND OUR DEALERSHIP SO WE DONT HAVE TO SHOW YOU ANYTHING" I have been in the customer service industry for many years and the first thing I was taught is if you can't do something for a customer you say "I can't do ______ for you but what I can do is _____" but no resolution no offer to find us another car just sorry about your luck here is your deposite back. I would never buy a car here simply beacuse they have a very low service standard. I NOTICED THE SAME THING HAPPENED TO SOMEONE ELSE. WOW!

The guys in the service department went over and above. I was very impressed. There ability to deal with a difficult situation to make it right was awesome. Thanks Morrey Nissan!

Next three opinions are what I learn from purchase my Nissan Versa from Morrey Nissan Burnaby
1) Fullly test drive before purchase
2) Read User Manual after your purchase
　　　　(ex.In my case I have 12 months can do free alignment after I purchase.)
　　　　(ps. if you do the alignment, please ask for your alighment report. Keep it, maybe it will useful someday)
3) After purchase, if your car have problem, stick with them until your problems are fix

here is my story : I bought a BRAND NEW Nissan VERSA here at 2007. And the Car have vibration(between 70km and 80km) at first day when I drive to home. Till now, I live with these problems(2 kind of vibration and another pulling problems). I regret I sign the paper work(buy) before I fullly TEST DRIVE the car. Please do a Fullly Test drive low speed and high speed before you do any paper work. I went to Morrey Nissan for maintenance almost 2 years. They did not fix the vibration problem well. If your car have problem after you purchase it, and the maintenance service department did not really fix it, you should take your car back next day, until they fix it. or call Nissan Canada 1-800-387-0122 to push them to fix your car. Do not just leave it until next maintenace period. Because they will say you did not complain their service. If you do not have time to stay there wait for car fix, bring it back even just 5 mins(they will mark a "comeback" status if you comeback to report they did not do their job well) and ask them file your complain. And make sure they have file your complain. Otherwise, there is no evident that you have ever complain it. Following is useful links: http://camvap.blogspot.com/ , http://www.camvap.ca/ ;Apparently I did not well educate in life experience. So I made so many mistakes, hope these information could help anyone needed.

worst service ever, i practically got harassed by the salesman