Midway Mazda

Midway Mazda's Service Department is an absolute rip off, take your vehicle anywhere else for service. I brought my vehicle in for a recall at 8m. They said the recall would take 45 min. I asked them to also to see why the dash would sometimes fail to power off when the car was turned off. At 905am I received a call that the recall was finished and they would need to replace a switch to fix the other problem. They said they would have it done by 10am and quoted $440. I told them to go ahead and fix it. At 10am my car was finished. On the invoice they charged for 3 hours of labor at $135 an hour for a total of $405 in labor. Considering that the recall was the first 45min I was charged $405 for 1hr and 15 min of work. They only had my car for 2 hours and I was charged for 3 hours of labor.

Recently purchased a used mazda - was told it came with brand new brakes. Drove it around for 1 day and whenever I would back up it makes a very loud humming noise.. AS WELL AS an odd squeaky noise whenever I would press on the brakes. Brought the car back to the dealership and turns out it needs repairs.. the dealership is covering the cost HOWEVER the vehicle was clearly not inspected properly before it was sold and I find it very annoying that there is not one but TWO things wrong after only having the car for a few days...

We were in to buy a car in August of 2015. When we came to Midway Mazda, we were greeted right away by Arvi - he didn't hound us or pressure us to look at anything in particular, just let us know to come get him if we needed anything. When we found a car that interested us, he was very knowledgable, patient and accomodating when we wanted to test drive the car a few times ( We were there a few hours). Then came the part we dreaded, the purchase and negotiation of price. The whole team Arvi, the manager, the finance guy and even the insurance guy were great. At no time did I feel pressured, tricked or hustled - which was totally the experience we were expecting. The price was fair and equatable to the other dealers in lower mainland.
So, thank you Midway Mazda team for changing my expectation of buying a used car. We drove away with a clean car, and special extra from Arvi and a photo of all of us! I thought it a nice touch. Would definately send business his way and recommend the professionals at Midway Mazda.

I recently purchased a used vehicle from Midway Mazda with about 89 000 kms on the odometer. The price I paid was fair market value and I was told that the front brakes had to be fixed and that Midway Mazda would do the required repairs. This was all part of the deal and since it was the Friday of the Thanksgiving weekend I told them I would pick it up on Tuesday.
I did pick it up on said day and the vehicle was washed but not detailed as promised. I thought no problem since the vehicle was fairly clean anyway.The brakes were fixed as promised as they could be a potential safety issue if left as they were.
So off I go in a newly purchased used vehicle that is delivered to me, the customer, with the gas guage on empty. I guess that's the way they do it when they deliver a car at this dealership I thought. I didn't expect a full tank but I didn't expect an empty one either. I'll bring my own Jerry Can next time.
So the next day I turn the radio on and notice that the front speakers are blown so I call the salesman and told him the front speakers don't work. He says no problem he will find out who they use to fix them and he will get back to me. Good thing I decided to replace them myself because I still haven't heard from him.
At this point which is about 10 days after I bought the car, I figured I would bring it to a garage to get it serviced for the winter driving season. Within a few minutes of the mechanic getting the car on the hoist he pointed out an oil leak coming from the timing chain cover. He suggested that it should be fixed and that it should have been fixed prior to me purchasing the vehicle. That made sense to me. I called Midway Mazda and they said to bring it in so they could have a look at it. I did and the Service Department called me back and said that I shouldn' t worry about the leak and not to bother fixing it. Strange and convenient for them I thought and asked the service department who I should speak with regarding this leak. They referred me to the used car sales manager of Midway Mazda, who happened to be away on holidays, and instead they sent over his colleague from Midway's sister dealership King George Nissan.
The used car sales manager from King George Nissan basically echoed what the service department at Midway said and went on to claim that independant garages and their mechanics always find problems with used vehicles. Realizing I was getting nowhere with this gentleman I asked him where I could go from here. He suggested ownership so I left him my name and number and was told I would get a call. Still waiting.
Perhaps I was wrong with my expectations of buying a used car from a new car dealership or maybe this new car dealership. I realize that this is a used car and that it is not a certified used car. I get all that but I feel an oil leak on a vehicle with only 89kms on it should be fixed. Incidently the estimate to repair the oil leak is $700. I paid for and installed the new speakers on my own dime. My only explanation why these repairs were missed by Midway Mazda's service department is that sometimes people have a bad day or they just honestly missed the fact that the speakers were blown and the timing chain cover was leaking oil.
I gave Midway Mazda a ranking of 1 star because the people there are nice. However, if you go to Midway Mazda to purchase a used vehicle bring your own mechanic and a Jerry Can.

They lost a sureshot customer yesterday when i went there to purchase New CX5 after receiving two calls from their salesman agreeing on some sales discounts in the deal. When I reached there ,the manager refused to honor the deal saying it was a confusion and he didnt even apologise for his conduct. It was my son's birthday so inspite of all this, I made up my mind to go for the deal to make my son happy but the manager was so arrogant and disrespectful that I just left the showroom and went Honda and finalised with CRV. If Mazda wants to survive in this area, it should take this matter seriously and make that man learnt how to deal with the customers.Thanx.

I just purchased another vehicle from Midway Mazda to replace the Mazda I bought from them in 2002. That car was fun to drive and I did not have any expenses other than routine maintenance and replacements ( brake pads, tires etc).

The positive experience I had when I bought my car in 2002 lead me back to them this year. I did look around at other dealerships and cars but nothing,, and no one, came close. From the Sales Consultant, Kari Lumme, who took me out for a drive, to the Business manager everyone was knowledgeable and took care to make sure I understood my new car and ensure that I would be looked after for years to come.

Well done Midway Mazda. You are the best.

We recently bought a 1990 Miata from Midway. It turned out it needed AirCare, and it was taken there while we waited in the business office. Unfortunately, it failed AirCare, and we were unable to take it home that night. However, Jeremy Reid, the sales manager, immediately took it to an accredited AirCare repair specialist, who stayed through the weekend to fix the car. A new catalytic converter was fitted at dealer expense, and the car was ready by Tuesday.

Months later, we found the car to be leaking underneath. We brought it into the dealership, and it was promptly solved with a new clutch slave cylinder.

The sales office also contacted us to tell us that the original owner had brought in accessories for the car, and various pieces of literature. It was given to us free of charge.

Thank you, Midway, for your fantastic service!

Wow. Glad I didn't look here before I bought. I just picked up a certified pre owned mazda3 and it was a great experience all around. Sales guy and manager were straight forward with carproof and all fees and everything. Dan the finance guy was super easy to deal with. Qualified for the best rate which was a nice surprise.

After some research, my daughter decided to buy a Mazda 3. She checked the web sites and followed up on a few advertised possibilities but when she had them checked out by a trusted mechanic, they failed. After spending too much on this approach, she decided to go to Mazda Dealerships relying on the ethical, moral and legislated consumer protection standards imposed on Dealerships in British Columbia.

These standards are well detailed by the Motor Vehicle Sales Authority of British Columbia at http://www.mvsabc.com/images/pdf_files/VSAGuidelines-General-Final.pdf
Paragraph 13.2.4. of this document states:
A failure to accurately disclose a material fact to a consumer is a deceptive act or practice if the outcome is deceptive or misleading, even where the dealer does not have actual or constructive knowledge of the material fact. The VSA defines a material fact as any information that may have a significant effect on a consumer's decision to buy a vehicle or the amount to pay for a vehicle, including any defects that may significantly affect the operating characteristics, safety, or useful life of the vehicle.

This is the background to my daughter’s most unfortunate experience at Midway Mazda in the South Surrey Auto Mall.

She found a Mazda 3 she liked at this dealership so she and her mother test drove the vehicle, checked around it and in it, doing all the “normal” things one does when buying a car from a dealership. All looked fine to them, although they have limited knowledge of cars, but buying from a dealership gave them comfort. My wife’s brother is a car sales manager in Victoria so he contacted Midway Mazda on our behalf and spoke to them. A reasonable price resulted and, as I was going to provide financial assistance to my daughter with the purchase, we visited the Dealership. Along with the normal and expected positive remarks about the car from the salesperson, we were presented with the Dealership’s 100+ point inspection all of which checked out fine with the exception that the brakes were getting worn and we were advised the brakes would need attention within a few months. We bought the vehicle.

That very evening, my daughter took the vehicle to show it off to some of her friends, one of which seems to know about cars and commented that the tires seemed worn. So my daughter took the car to our trusted mechanic first thing the next morning to see how worn the tires really were and if she needed to replace them. However it was not the tires that concerned him but rather the rust he found. He put the car on his hoist where it was immediately apparent that the entire undercarriage was severely rusted (photographs are available if required). Clearly, this car was in bad shape and the Dealership had failed to meet the standards imposed on it to disclose a material defect as discussed above.

My daughter was understandably very upset. She again contacted her uncle in Victoria who in turn immediately contacted Midway. We believe that the pressure brought to bear on Midway Mazda by my brother-in-law resulted in them agreeing to take the car back but only as a trade-in on another vehicle for the full price we paid, but not a refund.

Just a point on the Dealership’s 100+point inspection, as others have stated in their complaints about this dealership on the internet, the inspection is worthless. The Dealership claimed that nothing on their checklist was answered incorrectly and stood by it. I cannot argue that fine point, but as the checklist didn’t actually have a check box for “Rusted undercarriage”, I suppose they are correct in saying the points that were included on the list were accurately answered. However, they totally failed to honour their obligation to disclose a “material fact” as required in the paragraph I quote above from the Motor Vehicle Authority of BC web site.

So we had to find another car on their lot. Of course, as they already had our money from the first purchase, we now had no negotiating power whatsoever and we ended up paying almost full sticker price ($300 less) for another Mazda 3. This time we were not about to trust anything Midway Mazda said about the vehicle or the 100+ point inspection, so we took it to our trusted mechanic who promptly found rust on the hatchback door! Back at Midway, they agreed to swap the rusted hatchback door with another Mazda 3’s door that had no rust, BUT we would have to pay $200 for the labour to do so! By now we just wanted out of the Dealership, never to darken its doors again, so we paid the $200 plus the $900 extra cost of this second vehicle. And when they put the “new” hatchback door onto our vehicle, they even got it a bit skew but we took it in order to just get out of the Dealership.

I would NEVER buy anything from the Midway group again. I am sure there are other more ethical Mazda dealerships if I ever wanted to buy a Mazda in future, but this experience makes it highly unlikely that I would.

I bought a second hand car. I did not have a lot of money to spare so I was very direct when I said I need something cheap but reliable. I got the 108 point check line that all cars received to ensure quality. Well quality is not what I got. I have left the car at the service department, who also had the car viewed by a separate garage and they still cannot find out what is wrong! The engine bucks while you are driving and you lose power. The is all within 1 1/2 weeks of purchase. I had to propose that they either refund my cost or trade it in for another car. I was told no, we do not do that and if you want to trade it in for another car, then they would buy it back less 10%.
I am calling Mazda Canada.... There is no customer service here....they just want a quick sale and the screw you!! You have a better chance of quality cars on Craigslist!

They lied to us.
When we were were looking at buying our car (2005 Mazda 3GT in spring 2006) we were told this car was a lease the year before and had all of its service work done there. (We were also told it wasn't smoked in although it smelt of smoke?) We should have trusted our insticts but we ended up buying the car. We bought the transferable extended warranty for it.
about a month ago we sold it and were told it would be no problem transferring the warranty. We gave all of our receipts to the new owner to send to mazda with the transfer papers but it got denied because they said they need the maintenance records from the year before we bought it. So...we contacted midway mazda for the receipts and they told us it wasn't maintenanced there. Someone's lying to us. Either the day we bought it they lied when they said it was maintenanced there, or they're lying to us now...?
I advise everyone to shop at a different dealer.
There's a couple guys there who come accross as rude and don't give me the time of day unless i'm looking to buy a car.
We've dealt with a few different mazda dealers with issues and midway mazda is the only one I dislike.

I bought a 2010 Mazda 3 and found the service excellent. My model was not available with leather, the dealership had it put in promptly. Within 48 hours my 3 was ready to go. I would not hesitate to refer friends and family.