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Jonker Honda, Surrey Reviews (8)
About a month ago I mentioned it to a mechanic where I was getting my oil changed (Langley Motors) and I asked him to scan the SRS light problem. It was diagnosed as a faulty seat belt buckle on the drivers side. I got on google and checked out what that was all about and learned that if the SRS light was on, the air bag would not deploy in an accident.
So on May 23rd I called Honda Canada customer relations and explained my dilema. Alexander was VERY accommodating and said that even though the warranty had expired on my 2002 Odyssee that they would cover the cost of the buckle as it was a safety hazzard and that all I had to pay was the installation cost which should be MUCH lower than the cost of the buckle.
I called Jonker Honda which is close to my work and they quoted me a price of $60 plus tax for installing the buckle The lady had said it was only a 1/2 hr job. That was good for me so Alexander called them and asked them to order the buckle. The buckle came and I called for an appointment. A different service lady said that the installation price would be $240 and I almost passed out...YIKES! I told her that the rate was absurd and said I wanted to speak with the manager who was in a meeting at the time. I waited for over 1/2 hr and then decided to drive down and see the manager in person.
Glen (the acting service manager) was a complete jerk and not courteous at all. First he reemed me out for supposedly treating the service girl badly saying that I even swore at her...which I DID not! I had just said that I was quoted $60 and then she gave me the price of $240 (for 1/2 hr labour) so YES...I was choked at that. Glen went so far as to say that Honda shouldn't be paying for that part as the vehicle was a 2002...where does he get off thinking he owns Honda? He was NOT professional at all, and then said quite rudely I should take my vehicle elsewhere.
I then called Whiterock Honda and had the part installed for under $100 taxes included...PLUS they washed and vacuumed the car and reset the codes. Whiterock Honda is an HONEST dealership and I would recommend them to anyone.
I would say...STAY AWAY from Jonker Honda Service department...avoid them like the plague!!!
However, I just realized that Jonker Honda is much more expensive compare to other places.
Test they performed on regular maintenance did not find help at finding any problems. They require me to do bunch of test at additional charge. It is ridiculous to see amount that they charge.
They justified this by saying they just "followed the book" in diagnosing the problem.
Unfortunately for the customer Honda mechanics no longer solve problems; they run tests. The difference is that even if the tests don't solve the problem, Honda still gets to charge you for each test.
In my case the test that found the problem (check the wiring) came way down on the list, so I got to make multiple trips to the dealer, pay for tests that were supposed to solve the problem (but didn't), buy a part I didn't need, and best of all, listen to the service manager defend the whole procedure.