Hallmark Ford in SURREY, BC treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exce Go to full description...
Contact information
Hallmark Ford Sales Ltd, Surrey Reviews (29)
I was charged for a loaner vehicle, Which is BS considering they called me to get a recall completed.
Goods
- nice staff
- clean welcoming place
- free car wash
- they call to remind you of the appt
Bads
- no warning that I would be charged for painter car , it was only 25 bucks - but none the less it was 25 bucks and don't forget your CC or even that's off the table
As you can see more pros than cons.
manner and finished the job before time promised.
I was an American buying a Canadian car to export, on my own, across the line. Hallmark stuck with me through the process until I had keys in hand and was heading for the border.
Employees at every level were knowledgeable, professional, and dedicated to minimizing wait time, not just when I was car shopping, but during service calls and also when I wanted optional accessories installed.
When it came down to the nitty gritty of price, both sales and service managers at Hallmark (Ali and Eric, respectively) were more accommodating than I expected them to be. Their willingness to sacrifice to make my bottom line more affordable has kept me coming back.
Then there is Dawood, the salesperson. What a nice guy he is! He went out of his way to pick me from my home, even though there was purchase agreement. He was another guy who will not put any pressure. I did like the fact that he follow-up after my first few visits. From sales perspective, I guess that is a normal thing to do. But he was not pushy at all! It took me a month to purchase the truck and he did not put any pressure. His call was all about if he can provide any more information.
Even though we got the employee discount on the new truck, it would be even more awesome if they gave us more discount and can lower the leasing fees down to 1%!
I Would recommend my friends and family to come here! Although they have coffee and tea beverages while waiting for your car deal to go thru, I would suggest having water and snacks as well!
Point 2 on several occasions the brake measurement have been incorrect in that after 5000KM ther was more pad than before. I have had my brakes inspected by a DOT certified inspector and was told that they were at 60 % but you told me that they were due to be replaced. I am not a happy customer.
I found out that there was a throttle body recall on my Escape and without question that was the issue.
I felt totally unsafe driving my vehicle especially on the freeway and it was critical that I get to UBC.
I called Hallmark as soon as you opened on Friday morning and talked to your service advisor Floyd Szilagi.
I explained my issue which he listened to without interruption and then advised me to bring my vehicle in ASAP.
If it was at all possible to look at it on Friday you (Hallmark) would and they would do everything they could to help me out.
Floyd was professional, courteous and as promised kept me informed on what was happening.
I received my vehicle back on Friday about 4:30 or so and was able to drive safely and to my commitments up at UBC.
I am so impressed with the service I received from Hallmark and your employee Floyd. It reminded me of days past.
Thank you Floyd. Hallmark will be seeing future business from me because of you.
Have a great day.
Additional business details
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling . Hallmark Ford located in 10025 152 Street Surrey, BC treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting them. We have a large selection on New and used Ford cars, trucks and SUVs.