Team Ford

Verified by N49

Very incompetent people working in Service! I've given them multiple chances to redeem themselves but every visit is a disaster - a stressful, annoying nuisance of the highest kind! I won't get into detail about each my visits but they've all resulted in - 45 minute wait just to drop the car off, no communication as to whether the vehicle is ready to be picked up or not, no response to voice messages, car is never ready when it is supposed to be (not short delays, but day long delays), all work is never completed, but the WRONG work is sometimes completed, poor customer service from grumpy employees, half-ass detailing jobs (you have to wipe up the interior soap when you get the car back) and no feeling of any importance whatsoever when you go there - customers are just a nuisance to them. I've had it with TeamFord. ANYWHERE would be better than here! You have been warned.....

Go to Sherwood Ford!!! See Jamie and Luke!

Can not agree more. Very rude sales manager. If you are not buying, you are nothing. That is kind of true. But come on, at least looks professional, you are not kids in kindergarden, ok?

WORST DEALERSHIP I EVER DEALT WITH! WORST SALES EXPERIENCE! BUNCH OF SLEEZBALLS! UPON FINAL SALE AND SIGNING OF ALL DOCUMENTS THEY MENTIONED THEY MADE A MISTAKE AND I HAD TO SIGN AN EX PLAN AGREEMENT AS I GOT THE WRONG PRICING. DIDN'T SIGN. PUSHY, RUDE, THREATENING, UNKNOWLEDGEABLE AND VERY UNPROFESSIONAL. THIS GOES FOR SALES AND FINANCE. DON'T GO THERE!

I would recommend avoiding this dealership. I have never dealt with a dealership that was so out of touch with their staff and their decisions and how incredibly rude they are.

Despite all of the poor reviews and warning we got about Team Ford, we decided to check it out because a friend of ours was a salesman there. Initially everything appeared well, until money exchanged hands. Customer service seemed to steeply decline after that.

The staff there were rude and pushy with signing financial papers and whatever our salesman seemed to say was totally different from what was actually going to happen. Our vehicle was late coming off of the truck and even though I was told to put insurance on it for a specific date, it was not ready for that time. Also, during the final signing of the contract the Sale's Manager rushed and intimidated us, huffing and sighing while I read through the contract.

Our 'friend' the salesman was supposed to drive our vehicle in himself on the morning of our possession. When he finally showed up in the late afternoon he came flying around the corner in front of our house so fast the SUV leaned to the side. He left us with numerous rock chips in the windshield and drove off in a hurry.
Needless to say it was a fight to get the repairs done on the vehicle and when the damage was being repaired the salesman (our 'friend') was very rude and made a scene yelling at me in front of the windshield repair shop, telling me how mad he was that I sold him out to his boss what he did to the vehicle.

This friend is currently slandering us on Facebook (very professional). I would not recommend this dealership to anyone and I would really reconsider giving Ford a chance if they think its acceptable to have a dealership such as this.