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Mitsubishi Dealers
About Courtesy Mitsubishi
Courtesy Mitsubishi #1 Mitsubishi dealer in Calgary! Competitive prices, friendly staff, and a great selection of vehicles! Go to full description...
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Where to begin? I originally took my 2005 Mitsubishi lancer ralliart in for a service appointment two and a half months ago, The techs did good work, they finish the work on time and without issue, my issue starts with the service team. There was three parts that needed to be ordered in, which I opted to order in at a future date. I got a price quote for the parts for 300 dollars a piece (CB boots) and a oil pressure gauge, and was told to call in when I was ready to order them. Two weeks later I made the call and ordered in the parts, this is when my issues began.
After two weeks of waiting on the return phone call from my service rep I decided to call in and get an updated status, it turned out she forgot to order them in, which was fine, errors happen all the time, i don't expect people to be perfect. So she ordered the parts in and I was told they should be there within the week. A week and a half later I get the call, the parts were in! So I book an appointment for Friday. I did tell them I was going to drop off the car in the AM before opening, but things happened and I was unable to drop it off until two hours after opening. When I get there, tell them my name, nothing shows up in the system. It turns out that one of the parts had not arrived yet and the appointment was either canceled, or never made in the first place. I asked if the boots could be done that day, as my alignment was pretty bad. That wasn't possible because they had overbooked, and had a tech call in sick.
That was not the end though, I waited another week for the oil pressure gauge to arrive, booked my appointment, and thought to myself finally, its done. I Dropped off my car the Friday after the call was received that all my parts were in. Everything went fine with the drop off, until I got the phone-call. A service rep who was not my own called me and told me that the CB boots they had ordered in were for the wrong engine. I mean come on, at any half decent service department they have the vin, make, and model of any returning customer. 7-8 phone calls and an appointment, and know-one bothered to check the parts to make sure they were for the correct engine. The price quote I originally got both when I had my previous service, and when I called in twice to order parts, was for 300 dollars a piece, which was pricey but doable. The new price? 2500 dollars! At this point I just started laughing, how could a service team be so incompetent. I asked if anything could be done, explained the situation, but was told that I would have to suck it up (they used nicer words).
To me this whole problem smells like a systemic problem with management. Either the service rep in-charge of my appointment never mentioned anything to management, or they just blatantly shrugged it off. Either way things like this should never happen at any reputable service department.
At that point I was done with the car, but seeing as how I had such a bad experience with service, maybe the sales team would take pity upon me and give me an awesome deal, so i went through the process of searching for a new car. My sales rep was very professional, and I have nothing bad to say about the GM either who was very sympathetic to my situation. I test drove a new Mitsubishi 2014 lancer, and it was a decent car, there were a few things that put me off from buying it, mainly that they wouldn't be able to trade in my old car (was a rebuild), but also felt that although the GM was extremely sympathetic in words, was trying to sell me far to hard (The usual give you a lower quote then what they finally offer, give you extras that you don't want or need as an attempt to make you feel like you are getting a deal, tell you your crazy for not jumping all over the deal). In the end he gave me a good deal, but nothing that a person who was not put through my ordeal wouldn't be able to barter for. I decided to cut my losses and look elsewhere for a vehicle.
So after two months my alignment is still fucked up, my car is no closer to being fixed that when I started, and I'm left with a 2500 dollar bill if I want to get it fixed (half the value of the car). In the end I would not recommend Hyatt Mitsubishi. Although they were all very friendly, and the techs do a good job, that is to be expected of any sales / service team. The fact that my problem was able to evolve over a two month period, without any remediation from management, is a telltale sign of the type of service you will have to put up with when servicing your vehicle with them, and to be honest is not worth the headache.
Throughout this whole ordeal I was nothing but kind to the team, saying my please and thank-yous, so the service defiantly had nothing to do with my attitude. Even when they gave me the quote for $2500 dollars at the end, all that came out was laughter.
After two weeks of waiting on the return phone call from my service rep I decided to call in and get an updated status, it turned out she forgot to order them in, which was fine, errors happen all the time, i don't expect people to be perfect. So she ordered the parts in and I was told they should be there within the week. A week and a half later I get the call, the parts were in! So I book an appointment for Friday. I did tell them I was going to drop off the car in the AM before opening, but things happened and I was unable to drop it off until two hours after opening. When I get there, tell them my name, nothing shows up in the system. It turns out that one of the parts had not arrived yet and the appointment was either canceled, or never made in the first place. I asked if the boots could be done that day, as my alignment was pretty bad. That wasn't possible because they had overbooked, and had a tech call in sick.
That was not the end though, I waited another week for the oil pressure gauge to arrive, booked my appointment, and thought to myself finally, its done. I Dropped off my car the Friday after the call was received that all my parts were in. Everything went fine with the drop off, until I got the phone-call. A service rep who was not my own called me and told me that the CB boots they had ordered in were for the wrong engine. I mean come on, at any half decent service department they have the vin, make, and model of any returning customer. 7-8 phone calls and an appointment, and know-one bothered to check the parts to make sure they were for the correct engine. The price quote I originally got both when I had my previous service, and when I called in twice to order parts, was for 300 dollars a piece, which was pricey but doable. The new price? 2500 dollars! At this point I just started laughing, how could a service team be so incompetent. I asked if anything could be done, explained the situation, but was told that I would have to suck it up (they used nicer words).
To me this whole problem smells like a systemic problem with management. Either the service rep in-charge of my appointment never mentioned anything to management, or they just blatantly shrugged it off. Either way things like this should never happen at any reputable service department.
At that point I was done with the car, but seeing as how I had such a bad experience with service, maybe the sales team would take pity upon me and give me an awesome deal, so i went through the process of searching for a new car. My sales rep was very professional, and I have nothing bad to say about the GM either who was very sympathetic to my situation. I test drove a new Mitsubishi 2014 lancer, and it was a decent car, there were a few things that put me off from buying it, mainly that they wouldn't be able to trade in my old car (was a rebuild), but also felt that although the GM was extremely sympathetic in words, was trying to sell me far to hard (The usual give you a lower quote then what they finally offer, give you extras that you don't want or need as an attempt to make you feel like you are getting a deal, tell you your crazy for not jumping all over the deal). In the end he gave me a good deal, but nothing that a person who was not put through my ordeal wouldn't be able to barter for. I decided to cut my losses and look elsewhere for a vehicle.
So after two months my alignment is still fucked up, my car is no closer to being fixed that when I started, and I'm left with a 2500 dollar bill if I want to get it fixed (half the value of the car). In the end I would not recommend Hyatt Mitsubishi. Although they were all very friendly, and the techs do a good job, that is to be expected of any sales / service team. The fact that my problem was able to evolve over a two month period, without any remediation from management, is a telltale sign of the type of service you will have to put up with when servicing your vehicle with them, and to be honest is not worth the headache.
Throughout this whole ordeal I was nothing but kind to the team, saying my please and thank-yous, so the service defiantly had nothing to do with my attitude. Even when they gave me the quote for $2500 dollars at the end, all that came out was laughter.
I will preface this note by advising you visit this dealership on the BBB (Better Business Bureau) page and take note of their F rating. I am clearly not the only one who has been thoroughly scammed on numerous occasions by the frauds running this shop.
I have a 2005 Mitsubishi Lancer Ralliart which I purchased with 4,000 KM on it in 2005. To date, they have charged me over $1500 to 'fix' an issue with the cooling system. This is not an expensive car. Because of the irresponsible 'repairs' they have assured me of, it is no longer in operating condition and I am unable to sell it because it is unsafe.
July 2012 I began having problems with the cooling system in my Ralliart, specifically when it was warm out and I was driving in stop-and-go traffic it would basically continue heating up until it boiled right over. I immediately brought it to Hyatt - the 'experts.' They 'tested' the car in search for problems. Ended up replacing both the cooling and condensation fans (component parts) as well as a number of sensors. First 150 diagnosis bill, as well as parts and labour. Around $350.00. There's our first $500 spent.
October 2012 returned with the same problem - this time the bill was $300.00 to replace cooling fan and diagnostic again. Promised fixed.
Weather cools down, so I figure it's ok. No. July 2013 the same problem. Back to Hyatt Mitsubishi I go. Of course there is no guarantee on previous 'work'. This time they replace the whole radiator and some random belts etc. $600.00. I assume it MUST be fixed now.
I am learning not to assume that. This summer. Year three - exact same problem. At this point the car has run hot so many times I am concerned about damage to the head gasket.
I have a friend, who is an electrician - not a mechanic - look at the car, do some wiring testing. Within 10 minutes he had isolated the problem to what I now know is the PCM computer. It is not sending a signal to the fans to turn on once a certain temperature is reached. Simple right? No.
Back to Mitsubishi. I take the service desk rep, pop my hood and POINT to the module where the problem is. I tell him exactly what is going on. This is at 8am.
3pm I get a call at work. Again of course there is no guarantee or recourse on the previous work I have trusted and paid them to do to fix this problem - this somehow is still my problem despite having paid to fix it now twice.
There's a problem with the PCM computer. Yes, I say, I told you that this morning. We need to replace the whole computer. $2000.00 not including labor. Imagine my surprise - don't computers have multiple parts? Isnt replacing the whole thing a bit overkill? Not to mention an embarrassing exhibition of their utter incompetence? This tells me the incompetent staff they have repairing these vehicles have absolutely no idea what they are doing. If an electrician can figure it out in 10 minutes and it takes these guys over 3 years that's really not a good sign. And no explanation as to why they didnt try this in the first place. So there is $1500+ out of my pocket to replace parts that weren't even broken.
I go in to pick up my now worthless car. I ask to speak to the manager, who of course is not there. I speak to a woman at the desk and calmly explain my dissatisfaction with the whole ordeal. She is very apologetic and will investigate and get back to me the next day (that was 2 weeks ago now and not a peep) She overtly admits lack of due diligence and recommends I sign up for some online message boards who might be able to find me a used PCM. Well holy $hit if that's an option why didn't Mitsubishi look for a used part? It isn't like they guarantee their work anyway, so new or used really shouldn't matter.
Last knife in the back - I have to pay another $150.00 just to get my keys back. Even though I told these guys what the problem was 8 hours earlier. The desk rep assured me they would be able to do something about that too.
So 3 years, a lot of wasted time and money and I am left with a vehicle I cannot drive or sell and absolutely no answer from this dealership. They fixed nothing, provided no guarantee on their work, and charged me 3 diagnostic fees for the same exact problem and let me leave 3 times knowing full well the problem persisted.
Never have I come across a Western business that was operated under such subpar and unacceptable standards. Do not spend a cent here, please. Even if you drive a Mitsubishi a member of your family is more likely to fix your car than these burger flippers.
Im not going to bother attempting to get an answer from the staff at this dealership, it will only waste my time and further exasperate me for no reason. I will find another mechanic, one who is responsible and honors the work they have done.
I have a 2005 Mitsubishi Lancer Ralliart which I purchased with 4,000 KM on it in 2005. To date, they have charged me over $1500 to 'fix' an issue with the cooling system. This is not an expensive car. Because of the irresponsible 'repairs' they have assured me of, it is no longer in operating condition and I am unable to sell it because it is unsafe.
July 2012 I began having problems with the cooling system in my Ralliart, specifically when it was warm out and I was driving in stop-and-go traffic it would basically continue heating up until it boiled right over. I immediately brought it to Hyatt - the 'experts.' They 'tested' the car in search for problems. Ended up replacing both the cooling and condensation fans (component parts) as well as a number of sensors. First 150 diagnosis bill, as well as parts and labour. Around $350.00. There's our first $500 spent.
October 2012 returned with the same problem - this time the bill was $300.00 to replace cooling fan and diagnostic again. Promised fixed.
Weather cools down, so I figure it's ok. No. July 2013 the same problem. Back to Hyatt Mitsubishi I go. Of course there is no guarantee on previous 'work'. This time they replace the whole radiator and some random belts etc. $600.00. I assume it MUST be fixed now.
I am learning not to assume that. This summer. Year three - exact same problem. At this point the car has run hot so many times I am concerned about damage to the head gasket.
I have a friend, who is an electrician - not a mechanic - look at the car, do some wiring testing. Within 10 minutes he had isolated the problem to what I now know is the PCM computer. It is not sending a signal to the fans to turn on once a certain temperature is reached. Simple right? No.
Back to Mitsubishi. I take the service desk rep, pop my hood and POINT to the module where the problem is. I tell him exactly what is going on. This is at 8am.
3pm I get a call at work. Again of course there is no guarantee or recourse on the previous work I have trusted and paid them to do to fix this problem - this somehow is still my problem despite having paid to fix it now twice.
There's a problem with the PCM computer. Yes, I say, I told you that this morning. We need to replace the whole computer. $2000.00 not including labor. Imagine my surprise - don't computers have multiple parts? Isnt replacing the whole thing a bit overkill? Not to mention an embarrassing exhibition of their utter incompetence? This tells me the incompetent staff they have repairing these vehicles have absolutely no idea what they are doing. If an electrician can figure it out in 10 minutes and it takes these guys over 3 years that's really not a good sign. And no explanation as to why they didnt try this in the first place. So there is $1500+ out of my pocket to replace parts that weren't even broken.
I go in to pick up my now worthless car. I ask to speak to the manager, who of course is not there. I speak to a woman at the desk and calmly explain my dissatisfaction with the whole ordeal. She is very apologetic and will investigate and get back to me the next day (that was 2 weeks ago now and not a peep) She overtly admits lack of due diligence and recommends I sign up for some online message boards who might be able to find me a used PCM. Well holy $hit if that's an option why didn't Mitsubishi look for a used part? It isn't like they guarantee their work anyway, so new or used really shouldn't matter.
Last knife in the back - I have to pay another $150.00 just to get my keys back. Even though I told these guys what the problem was 8 hours earlier. The desk rep assured me they would be able to do something about that too.
So 3 years, a lot of wasted time and money and I am left with a vehicle I cannot drive or sell and absolutely no answer from this dealership. They fixed nothing, provided no guarantee on their work, and charged me 3 diagnostic fees for the same exact problem and let me leave 3 times knowing full well the problem persisted.
Never have I come across a Western business that was operated under such subpar and unacceptable standards. Do not spend a cent here, please. Even if you drive a Mitsubishi a member of your family is more likely to fix your car than these burger flippers.
Im not going to bother attempting to get an answer from the staff at this dealership, it will only waste my time and further exasperate me for no reason. I will find another mechanic, one who is responsible and honors the work they have done.
We came in to look at a 2013 Mitsubishi Outlander. Our salesman Matthew Moro met with us and proceeded to give the most thorough walk-through and test drive experience I have ever experienced. This included him driving first and demonstrating handling and braking followed by us driving. There was zero pressure and he got us a pretty decent price. He also offered to help us in selling our old vehicle when the time came. Very professional all around. If you are going to Hyatt Mitsu, ask for Matthew Moro. The guy actually seems to care.
Since the new manager has taken over there is such a good vibe at Hyatt Mitsubishi. There are three times as many technicians, the service staff are so upbeat and freindly. I will never go anywhere else again.
I have been servicing my Eclipse all over looking for a good place to go. After hearing Hyatt was under new management I gave it another try. I am impressed!! The price is reasonable. They even picked up and dropped off my car when it was done.
I have been servicing my Eclipse all over looking for a good place to go. After hearing Hyatt was under new management I gave it another try. I am impressed!! The price is reasonable. They even picked up and dropped off my car when it was done.
I had been to many dealerships in the automall that morning, and I had the horrible customer service with every dealership. No one said Hello or even acknowledged that we were in the building untill we went to someone, the sales person that we talked to wouldnt even listen to any of our concerns and kept trying to sell us something that that they claimed was the best deal. Not something that we were nessesarily looking for. When we got to Hyatt Mitsubishi, the receptionist greeted us as we walked in the door with a wonderful smile! It was a refreshing to have someone talk to us first and be so cheerful! The receptionist told us that all of her sales persons were with clients but as soon as one became availble she would send them over. She offered us coffee and told us we could play around with the cars, she said that she had information packages on all the cars we were considering. Maybe about 10 mins later we had a sales person. He greeted us and apologized for the wait. He asked us what we were looking for, what we wanted out of our car, and of course our needs and wants in a car. He listened to our concerns and made us feel comfortable with the cars. We NEVER once did we feel pressured to buy anything we didnt want. Matthew our Sales person, told us of all of our options with every vehicle we looked at. We NEVER felt pressured to buy, rushed, or frustrated with our experience at Hyatt Mitsubishi.
It was a great experience here! I reccomend them to my friends and family!!!
It was a great experience here! I reccomend them to my friends and family!!!
I recently purchased a vehicle that I really like from Hyatt Mitsubishi and was appalled at the amount of time I had to spend trying to understand the nonn transparent pricing of the vehicle.
Based on their bill of sale, I would have had to pay double the delivery inspection and outrageous fees related to VIN etching and other costs. Also, their MSRP didn’t even match what Mitsubishi Canada states on their website, which leads me to believe that this dealership is praying on unsuspecting buyers.
Although the service was fair and they did hear out my concerns with regards to pricing, I caution individuals to clearly review any pricing presented by this dealership and mandate clear, transparent breakdowns of the vehicle purchase price. My recommendations would be to ask to review the MSRP sticker on the vehicle when you sit down to discuss pricing to ensure there are no hidden “unexplainable” fees.
Based on their bill of sale, I would have had to pay double the delivery inspection and outrageous fees related to VIN etching and other costs. Also, their MSRP didn’t even match what Mitsubishi Canada states on their website, which leads me to believe that this dealership is praying on unsuspecting buyers.
Although the service was fair and they did hear out my concerns with regards to pricing, I caution individuals to clearly review any pricing presented by this dealership and mandate clear, transparent breakdowns of the vehicle purchase price. My recommendations would be to ask to review the MSRP sticker on the vehicle when you sit down to discuss pricing to ensure there are no hidden “unexplainable” fees.
I recently bought a 2009 Lancer from Hyatt Mitsubishi in Calgary AB. The deal went well until they took my $1000 deposit. After that, it seemed like they could care less about me and my business. One person in particular became so unreasonable that he actually raised his voice to me during two incidents. These incidents were minor disputes about the pick-up date and a charge that was supposed to be waived. The man obviously has poor customer service skills and has earned Hyatt a bad name in my books. Had they not had my deposit I would have walked out of there.
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At Courtesy Mitsubishi, we recognize that your expectations are increasing every day and, we are up for the challenge of meeting your needs. We look forward to providing you with a best-in-class, sales and service experience and are prepared to "Go far" to welcome you to the Mitsubishi family".