Flagship One, Inc.

I would stay away from Flagship One. Unfortunately, the negative reviews are true and seem to parallel my own experience.

I recently ordered an ECM computer with keys for an 2008 F150 from Flagship One and paid with Visa through PayPal at a cost of $309.99. They informed me the computer failed final testing and shipping would be delayed. The computer they eventually shipped me was also defective. However, due to a complete lack of customer service I was left to troubleshoot the problem on my own. I eventually, had to take my vehicle to a Ford dealership to properly identify the source of the problem. It cost me $1,000 at the dealership to fix the mess that Flagship One created.

I sent the computer back to Flagship One. After testing they admitted they had sent me a defective computer and that they wanted to take responsibility. I requested a refund but they only offered store credit as it was returned 30 days after the purchase date. I then tried to get my money back through PayPal and Visa but they would not intervene. Unfortunately, the policies of PayPal and Visa view store credit the same as a refund.

I then requested the computer be repaired or replaced under the "lifetime" warranty which Flagship One advertises. To date I have not even received a reply, never mind a replacement computer. Turns out Flagship One's warranty and store credit is pointless and otherwise worthless.

Flagship One has not made good on the broken computer they sent me and I have nothing to show for it. This is a horrible company who should be ashamed of how they treat their customers. I have filed complaints with the Better Business Bureau and the New York State Attorney General. Take my advice and stay away for Flagship One - Buyer Be Ware!