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We are pleased to offer customers a complete range of automotive services, from auto body repair to winter tire storage and everything in between. Go to full description...
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Turpin-Capital Collision, Ottawa Reviews (2)
My insurance suggested me to go to Turpin. After dealing with Brett he assured me everything will look perfect to my satisfaction. I informed him I only want OEM products used on my car and he agreed. A few days later they told me to come back to drop off my car.
The car was put together very poorly with interior panels not completely on, broken visor, airbag clips glued on instead of replaced, cut rear headliner access panel (which they denied removing), crooked and dirty headliner and they never replaced door belt molding which was damaged.
On top of everything that occurred; they didn't follow my wishes of having OEM parts on my car giving me a cheap knock off non certified aftermarket hood (hoping I wouldn't notice) which didn't have any crumble zones. Purely cosmetic and was painted so poorly you can see all the imperfections in it (swirls, dust particles and rough bumps). When I brought it up; they told me the insurance company told them to put it on as a way to save money... When I told them it doesn't matter what the insurance companies want and because its my property I have the choice of how I want my car fixed. They told me that my car was 5 years old and the repairs they did should have been accepted without complaint.
It almost took a full year to have everything back to what it was pre accident. Not bad for a claim that was suppose to be "hassle and effort free" and supposed to be done right the first time...
We're sorry you didn't have the great experience that most of our customers have. We wish you good luck with your new provider.
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Our flagship store at 1615 Laperriere boasts a seven acre, video-controlled lot, and a combined total of more than 40 mechanical, auto body, paint, detailing and wash stations! With the most experienced professional technicians in the city working for you, you will be back in the driver’s seat faster than you thought possible.