Vega Line Moving & Storage Services provides highest quality of moving services with lowest rates possible. Vega Line Moving specialized in Long Distance moving services in any city in Canada and USA. Our Vision is to be a world class moving company by delivering high quality moving services. Go to full description...
Contact information
Images and videos (7)
Vega Line Moving & Storage Services, Richmond Reviews (82)
If I had to sum up our moving experience with Vega Line Moving in one word it would be abysmal. Zero stars out of five!
Vega Line Moving are located at #104 3870 Jacombs Rd. in Richmond B.C. and also seem to use the name Easy Way To Move. They are a totally unprofessional, irresponsible, and disreputable company. DO NOT hire them under any circumstances.
We hired this company assuming we were dealing with Easy Way To Move. In an email they sent us, as well as in their advertising they 100% guaranteed that all furniture would be covered and protected during transit. I could not find too much negative about Easy Way To Move so we hired them for a move from Edmonton to Northern Ontario.
That started what would become a painful experience that has cost my wife and I a great deal financially and emotionally. To receive the dismal service we did, and our treatment afterwards by this company is unspeakable.
Easy Way To Move which we later discovered was in fact Vega Line Moving were to pick our stuff up February 27 between 4 and 8. They did not show up until 0830 the next day.
The truck, that showed up was nearly half full and I did not foresee him getting all our stuff in that truck. At first the driver said he was going to rent a U-Haul to cover us, but that did not happen.
The driver then assured us that he will rearrange and reload his truck and get all our stuff on. Trusting that this guy knew what he was doing turned out to be a huge mistake on my part, and so the loading began. Almost immediately my wife asked about covering the furniture, to which the driver replied, “we cover in truck, we cover in truck”. As it turned out, the only furniture that was covered were both TV’s and the TV stand (which is one of the things missing). None of our dining room or living room furniture was protected in any way! The whole process took over 10 hours!!! During this time, the truck was rearranged and reloaded at least half a dozen times.
In the end, not only were they unable to fit all our stuff, they had to leave several items at our house to be picked up the following day. As we were leaving for Ontario immediately following the pickup, we were put in a position of having to impose on someone else to be there when the driver came back. He did return but left behind two round Rubbermaid barrels of garden things that we were promised would be picked up, and never were.
Our goods did not arrive in Ontario until March 26 a full month after pick up. When we saw the condition of our furniture and other items we were devastated. Our dining room table, all the chairs, living room tables, and an office desk damaged so badly they are unusable. A china cabinet that is a family heirloom and had never moved now has a big gouge in the side. The 100% guarantee of having all furniture covered and protected is an outright lie and is in fact misleading advertising. There were numerous other damages and they lost our TV stand and a good video camera in a road case. It was clear that no care at all was exercised in the moving of our stuff.
We filed a detailed claim with the company on April 03. They stopped communicating with us on April 30, some four months ago. There has been no attempt made to settle our claim, or to locate our lost items. This company has never acknowledged any responsibility for the damages they caused.
My wife and I have suffered a financial hit of over $3000 not to mention the emotional anguish we have endured because of this company. Clearly they don’t give a damn. I am a senior on a pension and cannot afford to pursue legal action so all I have at my disposal is to spread this review and to file complaints with the Better Business Bureau, The Federal Trade Commission, and the Attorney General of BC citing this company for shady business practices and false advertising.
I cannot state strongly enough, DO NOT hire this company, weather they are calling themselves Vega Line or Easy Way To Move. I do not want anyone else to have to go through what we did at the hands of this company.
Thank you Vega Team!
Steve
Harpeet
I moved from Seattle WA to Vancouver BC. After investigating on the net I decided to use Vega Line Moving. My sales rep was very friendly and very accurate on providing all the information's I needed.
I would like to Thank to Sam personally for the efforts he put trough. I have scheduled a pick up on Jan 23rd and truck showed up as planned in the morning. Their estimate was quite accurate.Next day we met with the truck in Burnaby Canada customs.After we cleared the goods in custom, truck moved on to my address in Vancouver BC for delivery. Everything went well and I am quite impressed with the quality of service compare to the money I spent. Thanks to Vega Line moving all crew and I will definitely recommend to my friends and family
Regards
Sam Amraman
This winter I moved from Calgary AB to Surrey, BC. CJ and his crew were on time, and most efficient in their use of time. Everyone was courteous and the job done within the budget estimated. The company was perfect from beginning to the end. They gave us a good quote over the phone which turned out to be accurate. It was almost the exact dollar amount they quoted me. The movers showed up early. They never asked for anything, I got them some coffee and drinks and lunch and they just kept moving. The move went well, with no unpleasant surprises extremely professional and I would use them again
Fred Smith
I did my research on the internet and I picked Vega line as my moving company. We moved from Markham ON to Surrey BC. It was pleasure to deal with Customer Service representatives they were all very friendly. I was very much stressed from beginning to an end but it turn to me as an happy move at the end. Price quote was very accurate. I am very much appreciated the service from Vega Line moving and I will definitely move with them.
Thanks
My worries soon disappeared. I hope the movers forgive me for being so stressed over my move for they did a very professional job.
I had two large armoires which I was worried about but they moved them with ease,
Everything else seemed to be a breeze. They were a very mannerly crew and Adam the customer service rep was very helpful.
I've hired other moving companies but they were the best I've used.
Best Job ever Thank you Vega Line.
Punctual, friendly, enthusiastic, and total professionals. Every item of ours was treated like it was their own (carefully moved by hand, wrapped in thick blankets, secured in the truck)
It never fails to amaze us how these guys can empty the contents of a house (from top to bottom plus the garage) in two hours. Mark asked me during this past move, "How did you happen to remember us when you needed a mover?". Like I told him, we use every opportunity to tell others about Vega Line, and they are the first (and only) company we think of when we need movers.
Great, great guys and a great company to deal with.
Your customer service is excellent and consistent among every employee I dealt with. I was able to speak to a human whenever I called and when I did, they were able to access my file instantly and answer my questions.
If I emailed, I was replied to promptly. The fellows who actually moved me were professional, careful and ON TIME!!
They hadn't worked as a team long either but you wouldn't have known it. I recommend Vega Line Moving to every chance I get and would re-book with you, no question. Whatever you're doing, keep it up because some of us know and appreciate the difference between fair and fabulous!! Cheers
We went online to get the quotes and out of the 3 companies we narrowed it down to Vega Line always the first to return emails, phone messages and provide us with the specific information that we required to make our decision.
We got a quote for our large 3 bedroom house, we went through a more detailed quoting system with the office, thequote was within 5% of our estimation, we are truly impressed. We did all of our own packing, except for some antique china which we let the professionals take care of.
Everything came in great shape and on time, we are really happy with our decision and would recommend Vega Line Moving to anyone moving
I had some time constraints on when I could move and accept delivery and Sam was able to help me and work it out. My move coordinator Adam answered all my questions.
The day of the move, the crew were fantastic and very professional.
They made moving day (usually a very stressful day) enjoyable.
They handled my belongings with care. They were quick but not careless and everything made it into the new place in great condition. I would, and have, reccommend Vega Line Moving to other people. Thank you all very much for making my move from Lethbridge to Nanaimo very smooth.
I had to ask Vega Line to move my possessions twice, due to an earlier closing of my previous home. I had to move my stuff into storage first and then from storage into my new home 2 weeks later.
Vega Line and his team were accomodating to this, and provided top notch service and arrived exactly on time both times. My hardwood furniture, boxes, electronics and other household possessions were carried and transported with care. The team were extremely hardworking, friendly and efficient.
I highly recommend Vega Line and its team for anyone needing moving services.
It was 100% worth it. Thanks again
The company was perfect from beginning to the end. I moved in January from Kitchener ON to Surrey BC. They gave us a good quote over the phone which turned out to be accurate. It was almost the exact dollar amount they quoted me. Our moving experience was quick and painless with VEGA LINE Moving. They ended up moving everything way more quickly than the original estimate, which was great, but they were also very professional and respectful. They never asked for anything, I got them some coffee and drinks and lunch and they just kept moving. Extremely professional and I would use them again.
@David
I had them pack everything for me, and move my entire condo the day after packing was done. I took my family to a hotel, because moving is not easy on young kids. I entrusted everything with Mark and the Staff from Vega Line Moving, and it was the right decision. I had many moving companies come to my condo, and Mark made me feel safe and confident that they could handle everything for me. It was just a really good experience and I wanted to share this with everyone
Thank-you so much Mark and Vega Line Staff, for making this move the easiest possible for me
Celine
Additional business details
Moving to the USA? or from the USA to Canada? No problem, we can help you for your relocation. We have regular trips to West and East cost of USA. We service to Seattle, Portland, Sacramento, San Francisco, Los Angeles San Diego, Las Vegas, Phoenix in West Coast. Boston, New York, New Jersey, Philadelphia, Pittsburgh, Baltimore, Atlanta, Jacksonville, Orlando, Miami, and other east Coast Cities.
We are open 6 days a week
Professional Moving Crews
Modern and Well-Maintained fleet
Fast, Safe, Reliable, Stress Free moving service
Competitive Pricing
Complete door to door service
Full packing service
Government approved scale usage
Student and Senior discount
Heated and alarmed storage facilities
Car transport
Lots of Special Offers and Rates
NO EXTRA Charge for;
Pick up and Delivery
Door to door service
Loading and Unloading
Weekend, Holiday or Evening moves
Box delivery with every move
Disassembling your furniture
Vega Line Moving