Worst customer service ever
They sold us a terrible car with so many issues. We had to go back many times to get it fixed. The problems started two weeks in after the purchase. We also recently went in for an oil change. Or so we thought it'd be an oil change because we got multiply text messages from a representative named Lea that we were scheduled for an appointment and would be free of charge. We even had the texts and showed it to them. What was funny was that Lea didn't even book us into the system so we had to talk to the supervisor from express services. He was a snob, did not want to acknowledge that they made a mistake, and he was talking down on us. He made us feel like we were the cause of THEIR mistake and THEIR mix up. He kept implying that it was not his mistake so it's not his problem. Ironic because he works as a customer service rep. Even if he didn't make the mistake, he needed to solve it. All we needed was an apology and for him to make a complaint that their employee was sending out incorrect information to their clients. We will never go back, nor our family or friends.
Comments
Good Afternoon Rika, thank you very much for your review. Our goal at Don Valley North Toyota has always been to provide our guests with accurate information and a trusting experience when communication with our location. I understand that you feel as though we failed to provide you with this experience, and I'd like to apologize for any inconvenience or incorrect information you may have received. Please trust that we aim to provide an exceptional and respectful experience while at our location. I will be forwarding your information on to our management team to ensure this does not happen again. If you could please contact me at AdamW@WeinsCanada.com I would like to speak with you regarding your experience. Thank you, Adam, Guest Satisfaction Manager, Don Valley North Toyota.