Horrible

I placed an order from a clothing company on the 12th of April, the company placed a shipment on the 15th and I was sent an email from Purolator on the 19th that they were shipping the package to me. The package being sent to me was from Chicago, U.S and I live in Toronto, Canada. I was given a track number in the email. I tracked my package and it was stated that I'd receive it on the 23rd. So today is the 24th and I did not receive anything, I got scared so I called Purolator International and spoke to a customer service associate. In fact, I talked to 3 of them. The first one was a male, I asked about my package and he put me on hold for more than 5 minutes so I hung up. The second one was a female, she definitely helped and told me that Purolator is sending my package that was suppose to be sent to me, back to Chicago. And the reason was being Purolator does not service my area but the associate searched my postal code in their data base and it said that they DO service my area. She didn't know why it was stated that they didn't and with that, they didn't hold my package for 5 days until shipping the package back to Chicago. So she filed a complaint for me which probably won't change anything to be honest. She advised me to call the company in Chicago to tell them about what happened and for them to file an investigation so then they could resend a package for me. But the tracking information said that the package was delivered. So I call up the third customer service associate at Purolator, she looked at the tracking information which said that it was delivered to 'BARRY: AT DOOR', she told me that it was delivered to the Purolator building in Toronto to be shipped back to Chicago. I am so angry, I spent almost an hour trying to get the whereabouts of my package and whether it would be sent back to me or not. DO NOT TRUST PUROLATOR OR USE THEIR SERVICES. They didn't even email me that my area was not in their service (when it really was) or that they were going to ship it back to Chicago. This all could have been avoided if they kept the package for 5 days for me to go to the facility and pick up my package. So now I have to wait 24-48 hours for the unit adviser from Purolator to call me and I have to wait from the company I was ordering from to contact me then wait even longer to have them re-ship me my package.