Disappointing Service
Yesterday I had a blow out and was close to Riverbend Auto on Main Street. Being a female I hae never learned to change a tire. So I knew that Riverbend was close by and had heard good things about it, so I decided to go there and ask for help. I went inside and told the owner by situation that my son was there and that we could not get the lugnuts off of the tire thing and if he could come and help and he said that he was not able to help me as he was not able to leave the shop. I said well you have other guys here in the garage(which I seen through a window) and he still said sorry can't help you I have to stay here. So I left. My husband went there late last night and coulnd't get the lugnuts off either so he carefully drove the car to the lot of Riverbend as it was not far away. He went there early this morning and spoke to the owner and explained the sitaution and again the owner said that he could not help us. That he was too busy to help us with our tire and that he probably couldn't get to it till the next day. I understand the garage shops are busy, but not to even offer help. All I was looking for was for him to get the lug nuts off and I could take care of the rest. We would put the spare tire on ourselves till I could take it to a tire place for a new tire, but even not to be willing to do that, in my books is pathetic. All I know is that if anyone ever asks me if I have heard if Riverbend is good, I will tell them this story and recommend that they do not go there. It probably would have taken him 5-10 minutes at the most. What happened to friendly Manitoba or maybe I should have had a miniskirt on and a low cut top with everything hanging out and that would have made a difference. Guess I'll never know. Funny this morning my husband had our car towed to our mechanic St. Boniface Car Care on Marion, and he said no problem, he would have a new tire put on and everything taken care of by the end of the day. Now that's what I call service. Too bad for Riverview. I would never take my vehicle there again ever, for anything! And it's to bad that we have to fill in a star rating because I would give them negative stars.
Yesterday I had a blow out and was close to Riverbend Auto on Main Street. Being a female I hae never learned to change a tire. So I knew that Riverbend was close by and had heard good things about it, so I decided to go there and ask for help. I went inside and told the owner by situation that my son was there and that we could not get the lugnuts off of the tire thing and if he could come and help and he said that he was not able to help me as he was not able to leave the shop. I said well you have other guys here in the garage(which I seen through a window) and he still said sorry can't help you I have to stay here. So I left. My husband went there late last night and coulnd't get the lugnuts off either so he carefully drove the car to the lot of Riverbend as it was not far away. He went there early this morning and spoke to the owner and explained the sitaution and again the owner said that he could not help us. That he was too busy to help us with our tire and that he...