A wonderful experience
My daughter recently got married and we purchased her dress as well as the bridesmaids dresses at Promises and Lace. We truly had a wonderful experience. We made an appointment and the first time my husband, daughter and I went in. They were ready for us and once my daughter told the sales person what she was looking for, the sales person brought out a few dresses for her to try on. My daughter wasn't really sure what she wanted so the sales person brought a variety of gowns for her to try on. My husband and I just sat and watched. The sales person was very professional and made us all feel very comfortable. We especially liked the intimacy of a small store. Our daughter tried on many gowns but she still didn't feel like she had found the perfect one. The sales person suggested our daughter keep looking. She was not presuring us into buying a gown that day.
We did visit other stores but they were all so big and busy and not the experience we had hoped for. No one had any time to help us. We decided to return to Promises and Lace because we really appreciated the customer service we received. We contacted the sales lady there (the lady with the grey hair) as my daughter felt she now really knew what she was looking for. She shared her ideas with the sales lady and we made another appointment.
When we arrived this time(my other daughter came and we left my husband at home) she had chosen some dresses for our daughter to try on. The third one she tried on was it. My other daughter and I were both in tears she looked so beautiful. Also at this time my other daughter tried on the bridesmaids dresses(she was the maid of honour) and she found the perfect one for the large wedding party(6 attendants including 2 pregnant). The bridal party lived in various parts of Ontario, one lived in the United States and one in England. That was not a problem. The sales woman told my daughter what to do and how to send the information in to the store.
When it came time for the fitting the seamstress was very particular. I appreciated this as she gave me confidence that the dress would be perfect and it was perfect. When we went to pick up the dresses the owner and all the other sales ladies wished us well.
I have sent 2 of my friends to the store and they also had a positive experience.
My daughter recently got married and we purchased her dress as well as the bridesmaids dresses at Promises and Lace. We truly had a wonderful experience. We made an appointment and the first time my husband, daughter and I went in. They were ready for us and once my daughter told the sales person what she was looking for, the sales person brought out a few dresses for her to try on. My daughter wasn't really sure what she wanted so the sales person brought a variety of gowns for her to try on. My husband and I just sat and watched. The sales person was very professional and made us all feel very comfortable. We especially liked the intimacy of a small store. Our daughter tried on many gowns but she still didn't feel like she had found the perfect one. The sales person suggested our daughter keep looking. She was not presuring us into buying a gown that day.
We did visit other stores but they were all so big and busy and not the experience we had hoped for. No...