Horrible!
After this experience, I will never shop with The Brick again. I selected a couch as a gift for my mother at this store. Waited a week and a half for it to arrive at the warehouse and then have it delivered. When the delivery guys showed up I had left for work so my mother was home to deal with them. As soon as they stepped out of the trunk they started with "it's not going to fit." Not once did the couch leave the truck. In the end, it wasn't their fault it didn't fit. My issue is with their costumer service. While repeatedly telling my mum (without measuring or doing anything) that it's not going to fit. One of the gentlemen said, "Don't you have a husband or son that can move this?" I PAID for delivery. Secondly I do not appreciate such sexist remarks considering I didn't need a man to help me remove the old couch from the apartment. I did that on my own, a WOMAN.
When I went back to the store that night to pick out a new couch it took more than 3 hours. First, they showed me more couches that were too big. Then couches that weren't in stock and couldn't be delivered for another 3 weeks. Once I finally agreed to a couch that could be delivered this week and wasn't completely out of budget, I was handed off to a second sales associate who was already helping a couple. This associate said he would be 5 minutes. Fine. Twenty minutes later I found the manager who I informed about my experience. He then found me a third associate and instructed him to not leave my side until the purchase was done. Unfortunately this gentleman was a new associate and had virtually no idea what he was doing which meant more of my time.
Overall, if I could give this store a 0 I would.
After this experience, I will never shop with The Brick again. I selected a couch as a gift for my mother at this store. Waited a week and a half for it to arrive at the warehouse and then have it delivered. When the delivery guys showed up I had left for work so my mother was home to deal with them. As soon as they stepped out of the trunk they started with "it's not going to fit." Not once did the couch leave the truck. In the end, it wasn't their fault it didn't fit. My issue is with their costumer service. While repeatedly telling my mum (without measuring or doing anything) that it's not going to fit. One of the gentlemen said, "Don't you have a husband or son that can move this?" I PAID for delivery. Secondly I do not appreciate such sexist remarks considering I didn't need a man to help me remove the old couch from the apartment. I did that on my own, a WOMAN.
When I went back to the store that night to pick out a new couch it took...