The manager at this fitness centre is not interested in customer satisfaction, but moreso in how her staff is treated. She refuses to listen to the point of view of the customer when the employee complains, and always takes the side of the employee. She has even threatened to remove my membership. Whatever happened to "the customer is always right". If not for my fitness trainer, with whom I've had a wonderful relationship for over 6 years, I would have left this fitness centre a long time ago. And if my trainer ever does leave, I go with her.
The manager at this fitness centre is not interested in customer satisfaction, but moreso in how her staff is treated. She refuses to listen to the point of view of the customer when the employee complains, and always takes the side of the employee. She has even threatened to remove my membership. Whatever happened to "the customer is always right". If not for my fitness trainer, with whom I've had a wonderful relationship for over 6 years, I would have left this fitness centre a long time ago. And if my trainer ever does leave, I go with her.