Incompetence...
The high star reviews on this company read as advertisements. The lower ones
reveal incompetence and more... After having dealt with them, I am giving them
a very low rating as I also found them to be incompetent... Read on and you
can judge for yourself.
My vehicle had issues with a scraping sound from the left wheel and swerving
towards the left. The problem was the left wheel bearing. I recently moved to
Port Moody and did not think I should drive my vehicle on the highway to take
it to my mechanic. I took it to Port Moody Auto & Air Repair shop. They fixed
the wheel bearing and the problem of swerving and scraping noise from the
left wheel was gone. The issue I had was that there was now a new and
different sound soon after I got my vehicle back that was not there before.
I took it back to them. The next day they told me that the sound was due to
my left CV axle. They changed both the left and right CV axles at an
additional cost of almost $800. When I got my car back it soon made the same
noise. I took it back to them.
In an attempt to try to keep this story short, they told me that it was the
CV axle, then the power steering belt, then the brakes, then the struts. I
became suspicious and did not do any more work with them. Instead I took the
vehicle to my own mechanic. We got the car up on the hoist and almost
immediately discovered the problem. The right wheel dust shield was touching
the wheel. All it took was to push the shield back away from the wheel with
a screwdriver. Keep in mind that this noise was not present when I
originally took it in to Port Moody Auto & Air Repair shop. My mechanic
noted that it was none of the issues mentioned above.
They repaired my wheel bearing and to be fair I do not have proof that there
was no problem with the CV axle because they now replaced it and I no longer
have the original parts. After my contact with them however, I question
whether my CV axles needed replacing. You can judge for yourself.
The high star reviews on this company read as advertisements. The lower ones
reveal incompetence and more... After having dealt with them, I am giving them
a very low rating as I also found them to be incompetent... Read on and you
can judge for yourself.
My vehicle had issues with a scraping sound from the left wheel and swerving
towards the left. The problem was the left wheel bearing. I recently moved to
Port Moody and did not think I should drive my vehicle on the highway to take
it to my mechanic. I took it to Port Moody Auto & Air Repair shop. They fixed
the wheel bearing and the problem of swerving and scraping noise from the
left wheel was gone. The issue I had was that there was now a new and
different sound soon after I got my vehicle back that was not there before.
I took it back to them. The next day they told me that the sound was due to
my left CV axle. They changed both the left and right CV axles at...