Horrible Service
My husband and I purchased our Certified pre-owned vehicle at this dealer back in July. We dealt with the assistant manager Peter (who claims to be the dealers head manager). We also wanted to make sure we weren't getting a vehicle that had been in a car accident and he informed us the vehicle we got wasn't but after inspecting the car it is very obvious that it was. We are a new family with a baby and he lied to us. It took nearly 2 weeks to get our car ready to pick up, which originally we were told less than a week. When we picked the car up only half the work had been done, horrible detailing job,paint touch up job horrible, amongst many other thing. He told us to come back and we could have the remaining work done at anytime, he even wrote it into our contract. We informed him we wouldn't be able to be back until September at the earliest and he said that was fine. Now after several (approx. 4-5) unanswered emails we have been ripped off for several hundred...
My husband and I purchased our Certified pre-owned vehicle at this dealer back in July. We dealt with the assistant manager Peter (who claims to be the dealers head manager). We also wanted to make sure we weren't getting a vehicle that had been in a car accident and he informed us the vehicle we got wasn't but after inspecting the car it is very obvious that it was. We are a new family with a baby and he lied to us. It took nearly 2 weeks to get our car ready to pick up, which originally we were told less than a week. When we picked the car up only half the work had been done, horrible detailing job,paint touch up job horrible, amongst many other thing. He told us to come back and we could have the remaining work done at anytime, he even wrote it into our contract. We informed him we wouldn't be able to be back until September at the earliest and he said that was fine. Now after several (approx. 4-5) unanswered emails we have been ripped off for several hundred if not over a $1000 worth of work to be done on the car. He is fully ignoring us. I don't regret buying a toyota, but I majorly regret giving our money to this particular dealer. DON'T EVER GO HERE. GO TO ANY OTHER DEALER BUT THIS ONE. The "manager" refers to himself as Peter "the Greek".
Comments
Hi Favazza,
Thank you for your comments. We regret to hear of this poor experience you've had with our store. We would like permission to contact you to resolve this situation the best way possible. Please provide me with your best contact information dionneb@dvntoyota.com.
Thanks again,
Dionne Brown – Social Media Coordinator
Hi Favazza,
Thank you for your comments. We regret to hear of this poor experience you’ve had with our store. We would like permission to contact you to resolve this situation the best way possible. Please provide me with your best contact information dionneb@dvntoyota.com.
Thanks again,
Dionne Brown – Social Media Coordinator
647-987-2110