Absolutely awful scam artist
Absolutely awful. Please be extremely careful when using this service. Jason came over to our home to assist us with installing a tap we had bought at Home Depot.
He proceeded to lie to us, insisting that we needed to return that tap from Home Depot and purchase one from him. He used high pressure sales tactics to get us to install the top end model.
The reasoning that he had used to get us to return it was that we had bought a tap with a soap dispenser integrated, and we needed one with it separate to match the holes in our sink. Being not very experienced at this stuff, we listened and spent almost double what we had needed with him.
When he was finally installing the tap, he waited until I was at work and my wife was alone and then tried to sell her $100 a piece marble plugs - which would have solved the problem in the first place without the tap we bought from him - and eventually when confronted admitted that $5 stainless steel plugs would also do just fine.
We confronted him about all of this, and he was extremely rude and unprofessional, trying to blame my wife and I for not understanding. He played us against each other, telling one of us one half truth and the other something else so that we would think it was our fault. Even when infallably proven wrong, he refused to apologize or to help with the work.
In the end, the tap ended up being installed like garbage, and hardly ever works. We would have taken them to small claims court had we not been so pre-occupied with our new baby and work. Sadly, in the end to avoid hassle we're just finding a new plumber and are going to walk away from the situation as attempts to get them to make good on their work was futile.
So the only thing I can do is PLEASE - people out there - Do NOT use this business. They are dishonest and will do anything to take your money while providing as little service as possible.
Absolutely awful. Please be extremely careful when using this service. Jason came over to our home to assist us with installing a tap we had bought at Home Depot.
He proceeded to lie to us, insisting that we needed to return that tap from Home Depot and purchase one from him. He used high pressure sales tactics to get us to install the top end model.
The reasoning that he had used to get us to return it was that we had bought a tap with a soap dispenser integrated, and we needed one with it separate to match the holes in our sink. Being not very experienced at this stuff, we listened and spent almost double what we had needed with him.
When he was finally installing the tap, he waited until I was at work and my wife was alone and then tried to sell her $100 a piece marble plugs - which would have solved the problem in the first place without the tap we bought from him - and eventually when confronted admitted that $5 stainless steel...