1st attempt I wasn't home, understandable, and I got a delivery attempt notice saying another attempt would be made the next day. Stayed home all day (and I have a notice stating to call so I can meet you at my gate...which is only 90 ft from my front door). Only to find another slip in my mailbox, saying another attempt would be made. I called on the 3rd 'attempt' day to find out, they only guarantee ONE attempt between 9am-6pm and I was "LUCKY" to have the second attempt. I clearly proved (with the slip) that the driver said he was coming the next day. They said the driver made an error and I have the option of driving an hour to pick it up, OR, pay $10+taxes for another delivery attempt. Emails and calls to both head office, the 1-800 # and my 'local' depot were nothing short of;
"We just scammed you, deal with it."
I just got another email, with a "SORRY" and "We'll forward this to our operations"
I only gave this one star because it isn't optional.... if they had a -10 star, I would have chosen that. DO NOT send your family and friends anything with them, unless you like to torture them and cost them money. I paid for the extra attempt... and because I was a little 'difficult', they actually left my package where I instructed. (I don't think they wanted to hear from me again) My advice to everyone with the same bad experience is to make a complaint with the BBB. I've looked, and I think I'll be the first person to report this scam.
Think about it, how many reviews say the same thing, if you pay the $10+++++ for another attempt like I did... after they have been paid from the sender....(or you can drive to get it)
Note:
I was told that drivers do not carry cell phones (????????) and that is why they could not call me when they were at my gate.
I have a notice slip saying a driver would make another attempt the next day and when I called, NOPE, and now you either have to come pick it up or PAY for another attempt...even though I sent off proof. In my books, a company tells you to be home from 8-9am-6pm for a delivery but makes a mistake should not charge for the next attempt.
I think what ticks me off the most is the customer service...I get that delivery people can be sideways, but from the TOP of this company to the bottom, it is rotten.

Much like other reviewers, I had to make it at least one star, and they don't deserve it. I was expecting a couple of gift cards. They made an 'attempt' when I was home, and left a 'delivery attempt notice' in my mailbox stating they would make another attempt the next day that were clearly marked in the boxes on the notice (they also have a box to check that says it now needs to be picked up!) SO, I wait, from 8am-6pm...like a kid waiting for Santa, and wasting an entire day... only to CALL customer service around 6pm and find out the driver made an 'error' and I have to pick it up..an hour away from me.
#1) I email the company stating it was the error of your driver saying another attempt would be made, therefore making me waste another entire day. From this email response I learn that "their drivers don't have cell phones" (???) and it is confirmed that I will either have to pick it up, or pay for another attempt.
#2) I email proof the driver clearly marked the boxes 'will attempt delivery again' and the day
#3) I call the Burnaby detachment where I am supposed to pick it up, to arrange another delivery (again, as I am about an hour away). I talk to Laura, and explain the error on the drivers part. I am told that I either pay or pick up. I specifically ask the question;
"So you're telling me, that because the driver 'made a mistake' and said that another delivery attempt would be made... I sat at home all day for NO reason and now I HAVE TO PAY for another attempt for delivery???????"
She said "Yes, and we only guarantee 1 attempted delivery, your next attempted delivery will be tomorrow between 9am and 6pm."
I gave them the money, we'll see what happens tomorrow. I may have to edit this with more of their bull crap. I would never send someone I love a parcel, let alone gift cards, with this company. It'll never get there, or, it will cost them to get it. I have had the worst experience from them just receiving something...and I'm paying for it.