Long wait....
I really liked the layout and insulation of the tub-- so I placed my order (paid in full) in July. I was told the tub would be delivered in the beginning of September. It was finally delivered at the end of November.
The excuses throughout the process were that they are waiting for parts to finish the hot tub. Would you not arrange for all of the parts to be on hand well before the expected delivery date? Since September, I'd been told 2-3 more weeks; 2-3 more weeks.
I feel I must share the response I received from the salesman I dealt with when I called to check on the status of my tub back in October. I reminded him that the company has had my money since July. His response: Well, you've gotten to enjoy your credit card points since July. WOW! I didn't realize people typically spent $8000 just to redeem their points to enjoy a $30 gift certificate. I shared this story with a friend-- who had another friend who was told the EXACT SAME THING....
I really liked the layout and insulation of the tub-- so I placed my order (paid in full) in July. I was told the tub would be delivered in the beginning of September. It was finally delivered at the end of November.
The excuses throughout the process were that they are waiting for parts to finish the hot tub. Would you not arrange for all of the parts to be on hand well before the expected delivery date? Since September, I'd been told 2-3 more weeks; 2-3 more weeks.
I feel I must share the response I received from the salesman I dealt with when I called to check on the status of my tub back in October. I reminded him that the company has had my money since July. His response: Well, you've gotten to enjoy your credit card points since July. WOW! I didn't realize people typically spent $8000 just to redeem their points to enjoy a $30 gift certificate. I shared this story with a friend-- who had another friend who was told the EXACT SAME THING. Customer service at it's best!
Now that the tub has finally been delivered, I do enjoy it-- I find the layout very comfortable and the overall price was pretty decent. Perhaps my experience would have been a little more positive had management been proactive and called to inform me of the delays in production or had I not had the displeasure of dealing with that particular salesman.
Comments
We are going through the exact same run around with them right now...purchased October 5, 2013 and promised delivery before Christmas. They just keep giving the run around, never contact us and when we threatened to report them to the Better Business Bureau we were told if we did that "we would be put to the bottom of the list and they would make our tub when they feel like it"..
Once they have your money they just don't care anymore....